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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304270885
Report Date: 06/17/2026
Date Signed: 06/17/2026 12:14:05 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/08/2026 and conducted by Evaluator Long Pham
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20260408082820
FACILITY NAME:SHORELINE CHRISTIAN PRESCHOOLFACILITY NUMBER:
304270885
ADMINISTRATOR:TOSCANO, MELIDAFACILITY TYPE:
830
ADDRESS:10350 ELLIS AVENUETELEPHONE:
(714) 962-6886
CITY:FOUNTAIN VALLEYSTATE: CAZIP CODE:
92708
CAPACITY:32CENSUS: 14DATE:
06/17/2026
UNANNOUNCEDTIME BEGAN:
10:15 AM
MET WITH:Substitute Director Lisa QuientTIME COMPLETED:
12:45 PM
ALLEGATION(S):
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Staff did not ensure the infants individual feeding plan was followed.
INVESTIGATION FINDINGS:
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On June 17, 2026, at 10:15am, Licensing Program Analyst (LPA) Long Pham conducted an unannounced complaint inspection for the purpose of delivering findings. Upon arrival, LPA met with the substitute director Lisa Quient and was led on a tour of the facility. LPA observed a total of 14 infants with 4 staff. This is a continuation of a complaint inspection initiated on 04/14/2026.
A review of the Facility Report Summary on this date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions. During today’s inspection the facility was operating within its licensed capacity and within compliance of staffing ratios.

On 04/08/2026, the Orange County Child Care Office received a complaint alleging Staff did not ensure infants milk was properly stored.

Page 1 of 3
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Long Pham
LICENSING EVALUATOR SIGNATURE:

DATE: 06/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/17/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 7
Control Number 06-CC-20260408082820
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: SHORELINE CHRISTIAN PRESCHOOL
FACILITY NUMBER: 304270885
VISIT DATE: 06/17/2026
NARRATIVE
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RP has concerns regarding the 12–18 months classroom (Room B118). Reporting Party stated that the child #1 (C1) who is under medical care for low weight by a pediatric gastroenterology specialist routinely did not receive expected bottle feedings. There were multiple days where C1 received zero bottles, despite previously taking two bottles daily. RP reported that written documentation from the pediatric specialist was provided to the office and classroom staff requesting continued bottle feeding due to medical need. The facility failed to consistently follow this directive. RP reported the classroom was transitioning the children into a sippy-cup-only environment. The change in feeding for C1 was abrupt rather than gradual, despite known medical needs. RP also reported that on at least one occasion, a bottle logged at approximately 4:45 PM appeared to have been previously warmed earlier in the day, suggesting a violation of safe milk handling.

During the investigation, LPA toured the facility, interviewed 5 staff, 5 parents, reviewed the Individual Infant’s Needs and Services Plan, Brightwheel Application’s Feeding Log, the pediatrician’s note, and pertinent documents. LPA couldn’t interview the children because they are non-verbal.



Regarding the allegation of “Staff did not ensure the infants individual feeding plan was followed”

During the course of investigation, LPA reviewed the pediatrician’s notes for 07/18/2025 and 12/09/2025. The pediatrician had recommended that the facility continues to offer C1 2 to 3 bottles per day during the following approximately times windows: mid-morning (9:00am – 10:00am), early afternoon (12:30pm to 1:30pm), and late afternoon (3:30pm – 4:30pm) due to C1’s specific medial circumstances. The pediatrician asked for the facility’s help in strengthening this communication, as consistent and clearly documented feeding information is essential to the pediatrician’s ability to monitor C1’s progress. While LPA was reviewing the Brightwheel Application’s Feeding Log for C1, LPA did not see any bottle was log in at all on 11/05/2025, 12/12/2025, 12/18,2025 and 01/30/2026. The absence of bottle-feeding documentation on these dates does not demonstrate that the pediatrician’s recommendation was followed.

During the staff interview, 5 out of 5 staff denied the allegation of “Staff did not ensure the infants individual feeding plan was followed.” All 5 staff stated that they always follow the Individual Infant’s Needs and Service plan and the parents’ request because all children are different. If infants refuse to drink the milk, they will offer the milk again to them in 5 minutes. However, they never force and cannot force the children to drink or eat. They also notify both the parents and the director whenever an infant refuses to drink or eat immediately. They document everything on the Brightwheel Application, such as the date, the time, what the infant eats, what the infant drinks, and whether the infant finishes his/or her meal.


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SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Long Pham
LICENSING EVALUATOR SIGNATURE:

DATE: 06/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/17/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 7
Control Number 06-CC-20260408082820
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: SHORELINE CHRISTIAN PRESCHOOL
FACILITY NUMBER: 304270885
VISIT DATE: 06/17/2026
NARRATIVE
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All 5 Staff stated that they had never seen an instance where an infant was not given milk for an entire day period; However, when LPA asked staff about the specific dates on which no bottle feedings were documented for C1 in Brightwheel, interviewed staff were unable to provide an explanation or recall why there was no bottle-feeding documentation for C1 on those dates. In addition, S1 and S2 confirmed that they received C1’s doctor’s note but did not have a copy of the note available for review. S1 and S2 provided a Declaration of Missing Document regarding C1’s doctor’s note. In the declaration, both S1 and S2 stated that the doctor’s note indicated, “Do not wean C1 off her bottle.”

During the parent interview, all 5 interviewed parents did not divulge any information pertaining to the allegations or express any concerns regarding care of the children.

Based on LPA’s observations, interviews, and records review, the preponderance evidence of Staff did not ensure the infants individual feeding plan was followed has been met. Therefore, the allegation of Staff did not ensure the infants individual feeding plan was followed was found to be Substantiated. California Code of Regulations, Title 22, Division 12, Chapter 1 Subchapter 02. Infant Care Centers, 101427(c)(1) Infant Care Food Service is being cited. See LIC9099D for deficiency cited.

Exit interview was conducted and report was reviewed with the facility representative Lisa Quient.

Notice of Site Visit was posted during the visit. The facility representative was informed that the notice of site visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100.

Appeal Rights were explained. The facility representative was provided with a copy of the appeal rights (LIC 9058 01/16) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days. First level appeals should be sent to the regional manager to the address listed above.

End of Report.

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SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Long Pham
LICENSING EVALUATOR SIGNATURE:

DATE: 06/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/17/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 7
Control Number 06-CC-20260408082820
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: SHORELINE CHRISTIAN PRESCHOOL
FACILITY NUMBER: 304270885
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/17/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
07/02/2026
Section Cited
CCR
101427(c)(1)
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101427 Infant Care Food Service (c) The infant shall be fed in accordance with the individual plan. (1) Bottle-fed infants shall be fed at least once every four hours.

This requirement was not met evidenced by:
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The assistant director stated that she will provide the Infant Care Food Service Training again and email LPA the documention with all staff members' names by 07/02/2026.
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Based on LPA’s observations, interviews, and records review, the licensee did not comply with the section cited above due to LPA did not see any bottle was log in at all on 11/05/2025, 12/12/2025, 12/18,2025 and 01/30/2026 which poses a potential health, safety or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Long Pham
LICENSING EVALUATOR SIGNATURE:

DATE: 06/17/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/17/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 7
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/08/2026 and conducted by Evaluator Long Pham
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20260408082820

FACILITY NAME:SHORELINE CHRISTIAN PRESCHOOLFACILITY NUMBER:
304270885
ADMINISTRATOR:TOSCANO, MELIDAFACILITY TYPE:
830
ADDRESS:10350 ELLIS AVENUETELEPHONE:
(714) 962-6886
CITY:FOUNTAIN VALLEYSTATE: CAZIP CODE:
92708
CAPACITY:32CENSUS: 14DATE:
06/17/2026
UNANNOUNCEDTIME BEGAN:
10:15 AM
MET WITH:Substitute Director Lisa QuientTIME COMPLETED:
12:45 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff did not ensure infants milk was properly stored.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
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On June 17, 2026, at 10:15am, Licensing Program Analyst (LPA) Long Pham conducted an unannounced complaint inspection for the purpose of delivering findings. Upon arrival, LPA met with the director Lisa Quient and was led on a tour of the facility. LPA observed a total of 14 infants with 4 staff. This is a continuation of a complaint inspection initiated on 04/14/2026.
A review of the Facility Report Summary on this date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions. During today’s inspection the facility was operating within its licensed capacity and within compliance of staffing ratios.

On 04/08/2026, the Orange County Child Care Office received a complaint alleging Staff did not ensure infants milk was properly stored.

Page 1 of 3
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Long Pham
LICENSING EVALUATOR SIGNATURE:

DATE: 06/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/17/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 5 of 7
Control Number 06-CC-20260408082820
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: SHORELINE CHRISTIAN PRESCHOOL
FACILITY NUMBER: 304270885
VISIT DATE: 06/17/2026
NARRATIVE
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RP has concerns regarding the 12–18 months classroom (Room B118). Reporting Party stated that the child #1 (C1) who is under medical care for low weight by a pediatric gastroenterology specialist routinely did not receive expected bottle feedings. There were multiple days where C1 received zero bottles, despite previously taking two bottles daily. RP reported that written documentation from the pediatric specialist was provided to the office and classroom staff requesting continued bottle feeding due to medical need. The facility failed to consistently follow this directive. RP reported the classroom was transitioning the children into a sippy-cup-only environment. The change in feeding for C1 was abrupt rather than gradual, despite known medical needs. RP also reported that on at least one occasion, a bottle logged at approximately 4:45 PM appeared to have been previously warmed earlier in the day, suggesting a violation of safe milk handling.

During the investigation, LPA toured the facility, interviewed 5 staff, 5 parents, reviewed the Individual Infant’s Needs and Services Plan, Brightwheel Application’s Feeding Log, the pediatrician’s note, and pertinent documents. LPA did not interview the children because they are non-verbal.



Regarding the allegation of “Staff did not ensure infants milk was properly stored.”

During the physical plant inspection today, 04/14/2026, LPA didn’t observe any infant’s milk was left unattended, and all the milk was properly stored inside the refrigerator with the child’s name on the bottle.



During the staff interview, 5 out of 5 staff denied the allegation of “Staff did not ensure infants milk was properly stored.” All 5 staff stated that for warmed and not fed milk bottles, they will throw away the milk bottles after 30 minutes. For warmed and partially fed milk bottles, they will throw away the milk bottles after 30 minutes and they never put them back in the refrigerator. All 5 staff stated that they had never seen any milk bottles are left unattended.

During the parent interview, all 5 interviewed parents did not divulge any information pertaining to the allegations or express any concerns regarding care of the children.

Based on LPA’s observations, interviews, and records review, the preponderance evidence of Staff did not ensure infants milk was properly stored has not been met. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated.

Page 2 of 3

SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Long Pham
LICENSING EVALUATOR SIGNATURE:

DATE: 06/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/17/2026
LIC9099 (FAS) - (06/04)
Page: 6 of 7
Control Number 06-CC-20260408082820
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: SHORELINE CHRISTIAN PRESCHOOL
FACILITY NUMBER: 304270885
VISIT DATE: 06/17/2026
NARRATIVE
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Exit interview was conducted and report was reviewed with the facility representative Lisa Quient.

Notice of Site Visit was posted during the visit. The facility representative was informed that the notice of site visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100.

Appeal Rights were explained. The facility representative was provided with a copy of the appeal rights (LIC 9058 01/16) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days. First level appeals should be sent to the regional manager to the address listed above.

End of Report.

Page 3 of 3

SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Long Pham
LICENSING EVALUATOR SIGNATURE:

DATE: 06/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/17/2026
LIC9099 (FAS) - (06/04)
Page: 7 of 7