304270915-12-21-2021-06-CC-THOO-CA8R3E-20211231113945

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304270915
Report Date: 12/21/2021
Date Signed: 12/21/2021 11:23:23 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/10/2021 and conducted by Evaluator Pat Rivas

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20210910094052

FACILITY NAME:	JESUS' HANDS PRESCHOOL		FACILITY NUMBER:	304270915
ADMINISTRATOR:	CHOI, SOON JA		FACILITY TYPE:	850
ADDRESS:	5621 BEACH BLVD.		TELEPHONE:	(714) 690-1366
CITY:	BUENA PARK	STATE: CA	ZIP CODE:	90621
CAPACITY:	90	CENSUS: 28	DATE:	12/21/2021
		UNANNOUNCED	TIME BEGAN:	09:45 AM
MET WITH:	Soon Ja Choi, Director		TIME COMPLETED:	11:30 AM

ALLEGATION(S):

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Facility staff grabbed child's arm hard that left marks.
Facility staff threw a book at child.
Facility staff pushed a child causing child to hit the door.
Facility did not feed children.
Facility staff yelled at chidren.

INVESTIGATION FINDINGS:

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On 12/21/21 Licensing Program Analyst (LPA) Patricia Rivas conducted a follow up investigation regarding the above allegations. This complaint investigation was initiated on 9/14/21 and 09/24/21. LPA met with director, Mrs. Choi, COVID-19 Emergency Response questionnaire was reviewed and answered by the director. LPA toured the preschool program and took census. There were a total of 28 preschool children with 3 staff in two different groups. A review of staff records on this date indicated that all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions. Upon entrance LPA requested copy of facility roster which Director updated during visit.

The investigation consisted of review of staff files, children files, review of camera footage, interviews with staff and children.
In reference to the allegation that facility staff grabbed child #1’s(C1) arm hard that left marks, eight (8) year old child(C1) disclosed to parent that Staff #1(S1) grabbed their arm hard and left marks. Director reported staff do not grab children. An incident occurred on 09/09/21 where C1 attempted to break the glass for the emergency fire alarm. S1 raised their voice to stop C1 but did not use physical means. S1 reported S1 did not grab

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Rina Lopez
LICENSING EVALUATOR NAME: Pat Rivas
LICENSING EVALUATOR SIGNATURE:	DATE: 12/21/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/21/2021

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 4

Control Number 06-CC-20210910094052

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: JESUS' HANDS PRESCHOOL	FACILITY NUMBER: 304270915
	VISIT DATE: 12/21/2021

NARRATIVE

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c1 but did raise voice and told C1 to stop. On 09/14/21 LPA observed CCTV in main building for recordings from 17:00 to 17:05 and 17:07 through 17:08:27 fire alarm pull lever is in a blind spot of the camera. LPA was unable to observe incident but did hear many loud voices, no one voice stood out. It was also alleged that on a prior incident (date and time not provided) S1 grabbed C1’s arm to get C1 into the classroom. On 09/14/21 LPA interviewed 10 children of which 6 were qualified. Most Children did not disclose observing incident. LPA interviewed C1 who indicated that staff#2 grabbed C1’s arm on a couple of occasions, because they were not listening. C1 did not disclose knowledge of any witnesses. On 09/14/21 and 09/24/21 LPA interviewed four (4) staff who all denied grabbing C1’s arm and denied seeing any other teacher grab C1’s arm. LPA could not corroborate the allegation.

In reference to the allegation that facility staff threw a book at child. It was alleged that S1 had thrown a book at C2 when S1 could not reach C2 to give C2 the book and it hit C2 on the face. Director denied that any staff threw book at any children. Director reported that no one had brought the incident to her attention. On 09/14/21 and 09/24/21 LPA interviewed four (4) staff who all denied throwing a book any child or seeing anyone throw a book at any child. On 09/14/21 LPA interviewed 10 children of which 6 were qualified. Children did not disclose observing incident. LPA could not corroborate the allegation.

In reference to the allegation that facility staff pushed a child causing a child to hit the door. It was alleged that sometime between 08/30/21 and 09/03/21, S1 was running and bumped C10 causing C10 to hit the door. Director denied any knowledge of incident. Director reported no one had brought the incident to her attention. On 09/14/21 and 09/24/21 LPA interviewed four (4) staff who all denied bumping a child, causing them to hit the door. On 09/14/21 LPA interviewed 10 children of which 6 were qualified. Most

SUPERVISORS NAME: Rina Lopez
LICENSING EVALUATOR NAME: Pat Rivas
LICENSING EVALUATOR SIGNATURE:	DATE: 12/21/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/21/2021

LIC9099 (FAS) - (06/04)

Page: 2 of 4

Control Number 06-CC-20210910094052

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: JESUS' HANDS PRESCHOOL	FACILITY NUMBER: 304270915
	VISIT DATE: 12/21/2021

NARRATIVE

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Children did not disclose observing incident. LPA interviewed C10 who did not disclose incident occurred. LPA could not corroborate the allegation.

In reference to the allegation that facility did not feed children. Director stated they always feed the children, and they have alternatives and snacks available which include fruits. On 09/14/21 and on 09/24/21 LPA Rivas toured kitchen and found enough food supply. LPA viewed, vegetables, fruits, proteins. On 09/14/21 and 09/24/21 LPA interviewed four (4) staff who indicated children for the most part eat their meals and snacks and they offer second servings or fruits. On 09/14/21 LPA interviewed 10 children of which 6 were qualified. A couple of children disclosed they sometimes did not like the food served and did not eat it. Children disclosed that they were offered alternatives. LPA could not corroborate the allegation.

In reference to the allegation that facility staff yelled at children. Director denied knowledge of allegation. On 09/14/21 and 09/24/21 LPA interviewed four (4) staff who all denied yelling at children or seeing any other staff yell at children. On 09/14/21 LPA interviewed 10 children of which 6 were qualified. Most Children did not disclose observing incident. LPA interviewed C1 who indicated that S1 yelled at children when they were not listening. LPA could not corroborate the allegation.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegations are unsubstantiated.

SUPERVISORS NAME: Rina Lopez
LICENSING EVALUATOR NAME: Pat Rivas
LICENSING EVALUATOR SIGNATURE:	DATE: 12/21/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/21/2021

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20210910094052

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: JESUS' HANDS PRESCHOOL	FACILITY NUMBER: 304270915
	VISIT DATE: 12/21/2021

NARRATIVE

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An exit interview was conducted with director. Appeal Rights were explained. The Director was provided a copy of appeal rights (LIC 9058) 01/16) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days. First level appeals should be sent to the Regional Manager to the address listed.

The Notice of Site Visit was given and discussed it must be posted as required by H & S Code Sec. 1596.817. Notice of Site Visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100.00.

SUPERVISORS NAME: Rina Lopez
LICENSING EVALUATOR NAME: Pat Rivas
LICENSING EVALUATOR SIGNATURE:	DATE: 12/21/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/21/2021

LIC9099 (FAS) - (06/04)

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