<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304270924
Report Date: 07/11/2023
Date Signed: 07/11/2023 01:09:33 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/30/2023 and conducted by Evaluator Pat Rivas
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20230530185116
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
304270924
ADMINISTRATOR:STRAND, STEPHANIEFACILITY TYPE:
830
ADDRESS:855 PASEO WESTPARKTELEPHONE:
(949) 262-0260
CITY:IRVINESTATE: CAZIP CODE:
92604
CAPACITY:48CENSUS: 22DATE:
07/11/2023
UNANNOUNCEDTIME BEGAN:
08:15 AM
MET WITH:Asst. Director, Nancy EcheveriaTIME COMPLETED:
01:30 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff are not accurately assessing day care children with obvious symptoms of illness at the facility.
Staff are allowing day care children with obvious symptoms of illness to attend the facility.
Staff are not informing day care children's parents of child's obvious symptoms of illness while at the facility
staff not reporting illness to parents
Staff are not maintaining the facility in a clean and sanitary condition.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst, (LPA) P Rivas conducted an unannounced complaint visit to continue investigation and render findings for the above allegations.
LPA met with Asst. Director Nancy Echeveria and advised of reason for visit and conducted a tour of the facility. Census was taken 22 infants and 7 teachers were observed.
During the inspection it was determined the facility is operating within its licensed capacity and within compliance of staffing ratios. A review of Guardian clearances on this date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions.
On 05/30/23 the Regional Office Received a complaint alleging that; 1) there staff are not accurately assessing day care children with obvious symptoms of illness at the facility; 2)staff are allowing day care children with obvious symptoms of illness to attend the facility;

Cont on page 2
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Rina Lopez
LICENSING EVALUATOR NAME: Pat Rivas
LICENSING EVALUATOR SIGNATURE:

DATE: 07/11/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/11/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 06-CC-20230530185116
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 304270924
VISIT DATE: 07/11/2023
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
page 2

3)Staff are not informing day care children's parents of child's obvious symptoms of illness while at the facility; 4)staff not reporting illness to parents; 5)Staff are not maintaining the facility in a clean and sanitary condition.

The investigation consisted of Records review of children files, five staff that work in infant rooms, review of company policies; interviews with four out of ten parents. LPA was unable to interview children as they are all infants(under 2 years old).
In reference to the allegation that 1) staff are not accurately assessing day care children with obvious symptoms of illness at the facility; The following was found; Interview with four staff all indicated they assess children and then advise administration(Director or Asst Director) Then Admin go into classroom and determine if child needs to be sent home (excluded from day care) . Interview with Asst Director indicates she follows company Policy on Exclusions for Illness. The Policy gives specific details as to what staff are to look for before determining if child needs to be sent home. Review of policy shows for; Abdominal pain, pain is persistent continuing two hours or more; Coughing, child can not recover from coughing spasm or individual turns red or blue in the face or sounds like high pitched whooping; Fever, greater than 100.4 F axillary(armpit). LPA is providing link to CDC on General instructions : How to use an infrared thermometer (cdc.gov) .
Interview with three out of ten parents did not divulge any information regarding the allegation. Interview with one out of ten parents indicated when they picked up child, child had goopy eyes and was not feeling well and was not advised of illness. Six out of ten parents did not return LPA's call. Based on records reviewed, interviews with staff and parents LPA was unable to corroborate the allegation, therefore allegation is found to be unsubstantiated.

In reference the the allegation 2)staff are allowing day care children with obvious symptoms of illness to attend the facility; Interview with four staff indicated they assess children and then administration determines if children stay at facility. Interview with Asst Director Ms Echeveria states she follows company policy on Exclusion for Illness. Interview with three out of ten parents did not divulge any information regarding the allegation. Interview with one out of ten parents indicated when they picked up child, child had goopy eyes
SUPERVISORS NAME: Rina Lopez
LICENSING EVALUATOR NAME: Pat Rivas
LICENSING EVALUATOR SIGNATURE:

DATE: 07/11/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/11/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 06-CC-20230530185116
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 304270924
VISIT DATE: 07/11/2023
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
page 3
and was not feeling well and was not called before pick up. Six out of ten parents did not return LPA's call. Based on records reviewed, interviews with staff and parents LPA was unable to corroborate the allegation, therefore allegation is found to be unsubstantiated.

In reference to the allegation Staff are not informing day care children's parents of child's obvious symptoms of illness while at the facility. Interview with Asst Director who states she calls parents if child is exhibiting low grade fever and advise them that they will continue to monitor child. Asst. Director reports that there was an incident involving C1 that occurred on 12/21/22 in which child had a seizure. Asst. Director reports that she called parent advising of low grade fever before lunch and advised they will continue to monitor. Asst Director reports that at almost 1:30pm C1 was being carried by staff and showing child to her. As they spoke C1's mouth turned blue and eyes rolled back, they called 911 and contacted father who came within minutes. LPA was advised parents chose not to take son to hospital as parent is a medical professional. LPA viewed Unusual incident report that was called into CCL. LPA viewed email from parent thanking staff for attentiveness to care. Interview with four out of ten parents did not divulge any information. Six out of ten parents did not return LPAs calls. Based on records reviewed, interviews with staff and parents LPA was unable to corroborate the allegation, therefore allegation is found to be unsubstantiated.

In reference to the allegation that staff not reporting illness to parents. Interview with four out of ten parents did not divulge any information regarding incident. Interview with five out of five staff interviewed(including Asst. Director) indicated they report illnesses to parents when they see parent. Furthermore, interview with Asst Director indicates she calls parents if illness occurs during the day. Review of records indicate that parents were notified of illness. Based on records reviewed, interviews with staff and parents LPA was unable to corroborate the allegation, therefore allegation is found to be unsubstantiated.

In reference to the allegation that Staff are not maintaining the facility in a clean and sanitary condition. LPA visited facility on 06/05/23, 06/13/23 and today's visit and LPA observed facility to be clean and in sanitary condition. Interview with four out of four staff indicated they clean their classrooms more than once a day, in the morning, after meals and at end of day. Asst Director advised they hired a maintenance person on 05/08/23 and she comes in Monday through Thursday and up to her discretion either Friday, Saturday or Sunday for three hours. Interviews with four out of ten parents did not divulge any information.
SUPERVISORS NAME: Rina Lopez
LICENSING EVALUATOR NAME: Pat Rivas
LICENSING EVALUATOR SIGNATURE:

DATE: 07/11/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/11/2023
LIC9099 (FAS) - (06/04)
Page: 4 of 4
Control Number 06-CC-20230530185116
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 304270924
VISIT DATE: 07/11/2023
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
page 4
Based on records reviewed, interviews with staff and parents LPA was unable to corroborate the allegation, therefore allegation is found to be unsubstantiated.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegations are unsubstantiated.

An exit interview was conducted with Asst. Director Nancy Echeveria. Appeal Rights were explained. The Director was provided a copy of appeal rights (LIC 9058) 01/16) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days. First level appeals should be sent to the Regional Manager to the address listed. The Notice of Site Visit was given and discussed it must be posted as required by H & S Code Sec. 1596.817. Notice of Site Visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100.00.
SUPERVISORS NAME: Rina Lopez
LICENSING EVALUATOR NAME: Pat Rivas
LICENSING EVALUATOR SIGNATURE:

DATE: 07/11/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/11/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 4