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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304270924
Report Date: 10/30/2023
Date Signed: 10/30/2023 11:44:52 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/31/2023 and conducted by Evaluator Aiddee Nunez
COMPLAINT CONTROL NUMBER: 06-CC-20230831102322
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
304270924
ADMINISTRATOR:STRAND, STEPHANIEFACILITY TYPE:
830
ADDRESS:855 PASEO WESTPARKTELEPHONE:
(949) 262-0260
CITY:IRVINESTATE: CAZIP CODE:
92604
CAPACITY:48CENSUS: 33DATE:
10/30/2023
UNANNOUNCEDTIME BEGAN:
08:45 AM
MET WITH:Director, Stephanie SteinsTIME COMPLETED:
10:00 AM
ALLEGATION(S):
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Children are commingled.
Staff do not provide direct visual observation of infants at all times.
Staff allowed an infant to eat a snack off the floor.

INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPA) Aiddee Nunez conducted an unannounced visit to deliver the findings for the above allegations. Upon arrival LPA met with Director Stephanie Strand and toured the facility. LPA observed a total of 33 infant children with 10 infant staff.

A review of the Facility Personnel Report Summary on this date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions. During today’s inspection the facility was operating within its licensed capacity and within compliance of staffing ratios.

Page 1 of 3
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Aiddee Nunez
LICENSING EVALUATOR SIGNATURE:

DATE: 10/30/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/30/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 06-CC-20230831102322
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 304270924
VISIT DATE: 10/30/2023
NARRATIVE
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On 8/31/2023 the Orange County Child Care Office received a complaint alleging children are commingling, staff do not provide direct visual observation of infant at all times, and staff allowed an infant to eat a snack off the floor. Reporting Party (RP) stated in the morning RP witness infants on the floor on top of a U-shaped pillow surrounded by older children. RP stated that RP witnessed a child crying and no staff checking on the crying child and there was a distance between the child crying and the staff. RP does not know how long the child was crying. RP also stated RP witnessed a child eating a cookie on the floor and RP believes the child was eating a cookie on the floor because there were not enough seats on the table.

LPA Nunez interviewed 14 staff members. 14 out of 14 staff members stated they have never mixed preschool children with toddlers or infant children. 7 out of 14 staff members stated infants of 12 months or under when they arrived early morning, they go to room B where there are 2 staff members and once they have met ratio or have 12 children (the ratio for 2 staff are 8 infants), they either go to their classrooms or have a 3rd staff member come into the classroom. 5 staff members that work with children 12 months and under stated that when a child is crying, they go to the child and see if the child needs a change of diaper, a bottle, or is tired. 7 staff members stated during infant care they are near the infants and infants are never left alone. 14 staff members stated they have not witnessed any infants eat on the floor. On 10/3/2023 around 11:05am, LPA Nunez observed rooms Infant B and Infant A. In room Infant B there were 3 infants, and they were eating lunch. Each infant was in a highchair. LPA noticed an extra highchair in the Infant B classroom. When LPA entered room Infant A there were 3 infants eating lunch, 1 infant on the activity mat, and 2 infants sleeping. There were no extra highchairs in room Infant A. Staff#7 and Staff# 8 disclosed that rooms Infant A and Infant B share highchairs. There is a door in the middle of both classrooms that connects to the classrooms and through the door they share the highchairs as needed. 12 out 14 teachers stated there are enough seats for infants to eat their meal/snack on the table.

On 10/30/2023 when LPA arrived there were 8 infants under 12 months in the Infant B room. 6 infants were on the mats and staff were on the floor interacting with the infants and 2 infants were sleeping on the cribs. LPA did not observe any children commingling in any of the infant classrooms.

LPA Nunez was not able to interview the infants due to the infants being non-verbal.

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SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Aiddee Nunez
LICENSING EVALUATOR SIGNATURE:

DATE: 10/30/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/30/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 06-CC-20230831102322
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 304270924
VISIT DATE: 10/30/2023
NARRATIVE
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LPA Nunez contacted 5 parents and was able to interview 3 parents. All interviewed parents stated they did not have any concerns with the facility.

Based on LPA observations and interviews with staff, there is insufficient evidence to corroborate the allegations of children are commingling, staff do not provide direct visual observation of infant at all times, and staff allowed an infant to eat a snack off the floor. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur; therefore, the allegation is unsubstantiated.

Exit interview conducted and report was reviewed with the Licensee Stephanie Strand.



Appeal Rights and deficiencies were discussed. The facility representative was provided a copy of their appeal rights (LIC 9058) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days.

Notice of Site Visit was provided to Stephanie Strand and posted on the door. The Notice of Site Visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100. The licensee was provided with a copy of their appeal right (LIC 9058 1/16) and their signature on this form acknowledges receipt of these rights. Exit interview was conducted.



End of Report


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SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Aiddee Nunez
LICENSING EVALUATOR SIGNATURE:

DATE: 10/30/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/30/2023
LIC9099 (FAS) - (06/04)
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