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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304270924
Report Date: 08/07/2024
Date Signed: 08/07/2024 12:28:25 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/11/2024 and conducted by Evaluator Dean Thompson
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20240711123306
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
304270924
ADMINISTRATOR:STRAND, STEPHANIEFACILITY TYPE:
830
ADDRESS:855 PASEO WESTPARKTELEPHONE:
(949) 262-0260
CITY:IRVINESTATE: CAZIP CODE:
92604
CAPACITY:48CENSUS: 31DATE:
08/07/2024
UNANNOUNCEDTIME BEGAN:
10:40 AM
MET WITH:Johanna CamposTIME COMPLETED:
12:50 PM
ALLEGATION(S):
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Staff did not provide adequate supervision resulting in minor injury
Staff did not follow doctor's orders
Staff did not follow minor's nutrition plan
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPA's) Thompson and Duran conducted an unannounced complaint investigation. This is a continuation of the investigation initiated on 7/17/2024. Upon arrival LPA met with Director Johanna Campos, to deliver complaint findings. Director guided LPA on a tour of the facility. LPA observed a total of 12 infant children with 5 infant staff and 19 toddler children with 5 toddler staff members.

A review of the Facility Personnel Report Summary on this date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions. During today’s inspection the facility was operating within its licensed capacity and within compliance of staffing ratios.

On 7/11/2024 the Orange County Child Care Office received a complaint with three (3) allegations listed above.

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Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Dean Thompson
LICENSING EVALUATOR SIGNATURE:

DATE: 08/07/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/07/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 06-CC-20240711123306
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 304270924
VISIT DATE: 08/07/2024
NARRATIVE
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Reporting Party (RP) alleges staff did not provide adequate supervision resulting in minor injury, staff did not follow doctor's orders, and staff did not follow minor's nutrition plan.

During the investigation, LPA interviewed the RP via email, interviewed five staff, and obtained documents.

Staff did not provide adequate supervision resulting in minor injury. RP alleges staff did not provide adequate supervision resulting in minor injury. LPA reviewed photos from the RP showing red marks on the knees of child #1 (C1) dated 5/13/2024. On 7/17/2024, two staff interviewed stated they were informed by a parent of C1 that the red marks happened at home and not at the childcare center. LPA reviewed C1 file and didn’t observe any ouch reports pertaining to red markings on C1 knees. One staff interviewed stated C1 has been observed pushing bikes while on their knees.

Staff did not follow doctor's orders. RP alleges staff did not follow doctor's orders. RP alleges a staff member hid the medication from other staff and informed staff not to administer any medication although doctors’ orders were provided for C1. RP alleges C1 was sent home on May 9, 2024, due to staff not administering medication on May 9, 2024, resulting in C1 having a fever. On 7/17/2024, LPA interviewed staff, staff interviewed stated dry medication is stored in a locked drawer inside the assistant director desk. Staff stated medication is administered by the director or assistant director and if they are both unavailable then the next authorized staff in charge can administer the medication. Staff interviewed stated they were never informed by other staff not to give C1 their medication. RP was unable to provide documentation showing they informed staff to administer medication to C1 on May 9, 2024. Staff were unable to provide documentation showing they administered medication to C1 on May 9, 2024.

Staff did not follow minor's nutrition plan. RP mentioned there are photos of child #2 (C2) attempting to eat soft foods, which C2 did not like. RP also mentioned staff gave soft food and crackers that staff brought without informing parents. On 7/17/2024, LPA reviewed the Needs and Service Plan for C2. The Needs and Service Plan does have a list of soft foods that C2 cannot have. On C2 Needs and Service Plan it reads C2 does not have any food allergies or sensitivities. On 7/17/2024, LPA reviewed C2 enrollment agreement, and the enrollment agreement does not have any allergies listed. On 7/22/2024, LPA reviewed C1 LIC 702 Child’s Preadmission Health History – Parent Report signed and dated on 2/27/2024. The report shows C2 has purees listed for food C2 usually eats. The report also shows C2 does not have any food dislikes. On 7/17/2024, LPA interviewed staff. Staff interviewed stated if parents do not want their child/children eating foods listed on the menu, parents can circle the items they do not want their child/children fed or give something in writing. LPA didn’t observe any written documents stating C2 cannot have soft foods.

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SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Dean Thompson
LICENSING EVALUATOR SIGNATURE:

DATE: 08/07/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/07/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 06-CC-20240711123306
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 304270924
VISIT DATE: 08/07/2024
NARRATIVE
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On 7/24/2024, parent interviews were conducted. LPA contacted nine parents via phone call. Out of nine parents, six parents were able to be interviewed. Parents interviewed did not divulge and information pertaining to the allegations.

LPA did not interview children due to age and children being non-verbal.

Based LPA observation, documentation, interviews with staff and parents, there was not enough evidence to substantiate the allegations.



The Orange County Child Care Office has investigated the complaint alleging staff did not provide adequate supervision resulting in minor injury, staff did not follow doctor's orders, and staff did not follow minor's nutrition plan: although the allegations may have happened or are valid, there is not enough preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations is UNSUBSTANTIATED.

In the areas that were evaluated, no deficiencies were observed of the California Code of Regulations, Title 22, Division 12 at the time of the visit.



Exit interview conducted and report was reviewed with Assistant Director Johanna Campos.

Notice of Site Visit was provided to Assistant Director Johanna Campos and posted. The notice of site visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100. The licensee was provided a copy of their appeal right (LIC 9058 1/16) and their signature on this form acknowledges receipt of these rights. Exit interview was conducted.
SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Dean Thompson
LICENSING EVALUATOR SIGNATURE:

DATE: 08/07/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/07/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 3