304270924-4-26-2022-06-CC-JHAN-CDXSKQ-20220429135707

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304270924
Report Date: 04/14/2022
Date Signed: 04/26/2022 03:08:32 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/28/2022 and conducted by Evaluator Stella Gutierrez

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20220128084732

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	304270924
ADMINISTRATOR:	TAYLOR CAMARENA		FACILITY TYPE:	830
ADDRESS:	855 PASEO WESTPARK		TELEPHONE:	(949) 262-0260
CITY:	IRVINE	STATE: CA	ZIP CODE:	92604
CAPACITY:	32	CENSUS: 12	DATE:	04/14/2022
		UNANNOUNCED	TIME BEGAN:	12:40 PM
MET WITH:	Stephanie Strand, director		TIME COMPLETED:	01:05 PM

ALLEGATION(S):

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Neglect/Lack of supervision - Day care child sustained injuries while in care

INVESTIGATION FINDINGS:

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This report was been amended on 04/26/2022
On 04/14/2022 Licensing Program Analyst, Stella Gutierrez made an unannounced visit to KinderCare Learning Center for the purpose of to deliver findings and conclude an investigation of a complaint for the above mention alleged allegation that was received on 01/28/2022. LPA was met by director, Stephanie Strand who was explained the reason for today’s visit.
On 01/28/2022 it was reported that child (age under 1 year) sustained an injury while in care at facility. Injuries sustained were child had a scrap on his nose nostril and 2 abrasions, one on the tip of nose and one on left nose nostril on the day of 01/26/2022 when parent picked child up from the facility. LPA was unable to speak to reporter. Medical records were obtained and reviewed.
LPA, Gutierrez interviewed parent who provided pictures of the injuries. Parent also stated that there were two other prior incidents that occurred and were questionable when parent picked up child from the facility. On 01/04/2022 complainant stated when child was picked up the child had red marks on the top of head.
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Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Patricia Magana	TELEPHONE: (714) 703-2821
LICENSING EVALUATOR NAME: Stella Gutierrez	TELEPHONE: (714) 293-5262
LICENSING EVALUATOR SIGNATURE:	DATE: 04/14/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/14/2022

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20220128084732

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 304270924
	VISIT DATE: 04/14/2022

NARRATIVE

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The facility assistant director informed parent that the child hit own self on head with a toy and sometime prior to that in December parent was told the child was having difficulties napping while at the facility and would cry continuously needing to be held and comforted where child would rub up against the clothing of the infant staff causing redness to the child’s skin. Records revealed that the child was fed in accordance to what was provided by parent on the infant care plan. When parent asked to enter the facility to observe where the child naps, the facility assistant director refused to let parent inside due to the facility’s protocols for COVID-19. According to the medical records the injuries sustained while in care on 01/26/2022 matched the incident that was reported by KinderCare facility representatives to CCLD. Incidents prior to 01/26/2022 were stated questionable.

LPA, Gutierrez conducted a complaint investigation at KinderCare Learning Academy on 02/04/2022. On 02/04/2022 LPA observed the Infant room and the location of where the incident occurred, to be safe, healthful and comfortable accommodations, furnishings and equipment to meet children’s needs. LPA, Gutierrez observed 4 infants and 2 staff providing care during snack time. LPA interviewed 2 staff members who observed the incident that took place on 01/26/2022 of an infant falling forward when trying to get up on all fours causing the child’s face to hit the carpet causing a nose bleed, 2 abrasions and rug burns on the tip of child’s nose.

Following the inspection LPA, Gutierrez contacted 6 parents and interviewed 5 parents from the infant care room where the children are currently enrolled. There were no disclosures made by the parents interviewed.

On 04/11/2022 LPA, Gutierrez conducted two follow up interviews with the 2 infant staff teachers previously interviewed on 02/04/2022 regarding the two questionable incidents prior to 01/26/2022. It was revealed that the statements provided collaborate with the 2 questionable incidents.

Based on LPA’s observation, records reviewed, and statements the allegation referenced on this report is Unsubstantiated. A finding of Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the allegation occurred.

An exit interview was conducted with director Stephanie Strand. This report was reviewed, and a copy provided. A notice of site visit was provided and must be posted for 30 days in a prominent area.

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SUPERVISOR'S NAME: Patricia Magana	TELEPHONE: (714) 703-2821
LICENSING EVALUATOR NAME: Stella Gutierrez	TELEPHONE: (714) 293-5262
LICENSING EVALUATOR SIGNATURE:	DATE: 04/14/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/14/2022

LIC9099 (FAS) - (06/04)

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