304270924-8-15-2024-06-CC-JHAN-D8BUDQ-20240820152954

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304270924
Report Date: 08/15/2024
Date Signed: 08/15/2024 08:23:30 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/06/2024 and conducted by Evaluator Dean Thompson

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20240806100036

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	304270924
ADMINISTRATOR:	STRAND, STEPHANIE		FACILITY TYPE:	830
ADDRESS:	855 PASEO WESTPARK		TELEPHONE:	(949) 262-0260
CITY:	IRVINE	STATE: CA	ZIP CODE:	92604
CAPACITY:	48	CENSUS: 8	DATE:	08/15/2024
		UNANNOUNCED	TIME BEGAN:	07:30 AM
MET WITH:	Johanna Campos		TIME COMPLETED:	08:40 AM

ALLEGATION(S):

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Staff does not have ECE units and is not qualified
Licensee does not ensure facility operates within ratio at all times

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Thompson conducted an unannounced complaint investigation. This is a continuation of the investigation initiated on 8/7/2024. Upon arrival at 7:30 AM, LPA met with Assistant Director Johanna Campos, then toured the facility. At the time of the tour, LPA observed a total of 2 infant children with 1 infant staff and six toddler children with 3 toddler staff.

A review of the Facility Personnel Report Summary on this date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions. During today’s inspection the facility was operating within its licensed capacity and within compliance of staffing ratios.

On 8/6/2024 the Orange County Child Care Office received a complaint with two (2) allegations listed above.

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Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Dean Thompson
LICENSING EVALUATOR SIGNATURE:	DATE: 08/15/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/15/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20240806100036

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 304270924
	VISIT DATE: 08/15/2024

NARRATIVE

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Reporting Party (RP) alleges (1) Staff does not have ECE units and is not qualified, and (2) Licensee does not ensure facility operates within ratio at all times.

During the investigation, LPA interviewed four staff, interviewed five parents, and reviewed staff files.

Staff does not have ECE units and is not qualified, RP alleges an unqualified staff #1 (S1) does not have ECE units and is caring for children alone. On 8/7/2024, LPA conducted staff interviews. Three staff interviewed stated S1 is an assistant and is not allowed to provide care for children alone. LPA interviewed S1, and S1 stated she has never been left alone with children. LPA reviewed S1 file, and S1 is listed as an assistant teacher. Assistant teachers are not required to have ECE units when assisting a fully qualified teacher.

Licensee does not ensure facility operates within ratio at all times. LPA conducted interviews with four staff. All staff stated they have never been out of ratio and hasn’t observed other staff being out of ratio. All staff interviewed knew what the ratio for infants and toddlers. The facility was found to be in ratio during today’s visit and during previous visits on 8/7/2024, 8/1/2024, and 7/17/2024.

Parent interviews were conducted. LPA contacted nine parents via phone call. Out of nine parents, five parents were able to be interviewed. Parents interviewed did not divulge and information pertaining to the allegations.

Children were not interviewed due to age and being nonverbal.

Based LPA observation, documentation, interviews with staff and parents, there was not enough evidence to substantiate the allegations.

The Orange County Child Care Office has investigated the complaint alleging (1) Staff does not have ECE units and is not qualified, and (2) Licensee does not ensure facility operates within ratio at all times: although the allegations may have happened or are valid, there is not enough preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations is UNSUBSTANTIATED.

In the areas that were evaluated, no deficiencies were observed of the California Code of Regulations, Title 22, Division 12 at the time of the visit.

Exit interview conducted and report was reviewed with Assistant Director Johanna Campos.

Notice of Site Visit was provided to Assistant Director and posted on the door. The notice of site visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100. The licensee was provided a copy of their appeal right (LIC 9058 1/16) and their signature on this form acknowledges receipt of these rights. Exit interview was conducted.

SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Dean Thompson
LICENSING EVALUATOR SIGNATURE:	DATE: 08/15/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/15/2024

LIC9099 (FAS) - (06/04)

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