304270926-5-31-2024-06-CC-MMAE-D64LVX-20240610090613

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304270926
Report Date: 05/31/2024
Date Signed: 05/31/2024 01:32:08 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/16/2024 and conducted by Evaluator Dean Thompson

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20240516144558

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	304270926
ADMINISTRATOR:	STRAND, STEPHANIE		FACILITY TYPE:	850
ADDRESS:	855 PASEO WESTPARK		TELEPHONE:	(949) 262-0260
CITY:	IRVINE	STATE: CA	ZIP CODE:	92604
CAPACITY:	96	CENSUS: 73	DATE:	05/31/2024
		UNANNOUNCED	TIME BEGAN:	12:40 PM
MET WITH:	Alexandria Ramstorf		TIME COMPLETED:	02:00 PM

ALLEGATION(S):

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Child sustained unexplained injuries while in care
Staff did not report incidents to child’s authorized representative

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Thompson conducted an unannounced complaint investigation. This is a continuation of the investigation initiated on 5/21/2024. Upon arrival LPA met with Director Alexandria Ramstorf, to deliver complaint findings. Director guided LPA on a tour of the facility. There were 73 preschool age children with 10 staff present during the visit.

A review of the Facility Personnel Report Summary on this date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions. During today’s inspection the facility was operating within its licensed capacity and within compliance of staffing ratios.

On 5/16/2024 the Orange County Child Care Office received a complaint with two (2) allegations listed above.

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Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Dean Thompson
LICENSING EVALUATOR SIGNATURE:	DATE: 05/31/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/31/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20240516144558

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 304270926
	VISIT DATE: 05/31/2024

NARRATIVE

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Reporting Party (RP) alleges (1) Child sustained unexplained injuries while in care, and (2) Staff did not report incidents to child’s authorized representative.

Per the RP, On 5/15/2024, RP observed two open wounds on child #1 (C1) right pelvic area which RP stated likely occurred when the snaps of the cloth diaper were snapped onto the skin in the pinch point area. RP also mentioned staff did not inform RP about the injury.

During the investigation, LPA reviewed pictures, interviewed staff, interviewed parents, reviewed C1 file, retrieved an incident report, diaper logs, child supervision records, and retrieved the facility roster.

On 5/21/2024, LPA conducted four staff interviews with staff who supervised C1 on 5/13/2024, 5/14/2024, and 5/15/2024. Out of the four staff interviewed, three staff stated they have changed the diaper of C1. Three staff stated they have never pinched C1 skin with the snaps on the cloth diaper and C1 hasn’t cried during diaper changing.

LPA reviewed pictures from the allege incident. LPA was unable to determined if the markings were caused from C1 skin being pinched. Pictures reviewed do not show open wounds on C1. Diaper logs reviewed do not have any comments regarding pinched skin.

RP mentioned C1 had a long scratch on the right side of the face and was not given an incident report for the week of 5/6/2024. On 5/21/2024, during staff interviews, one staff stated C1 was scratched by another child on 4/24/2024. LPA reviewed an incident report dated 4/24/2024, for C1. Nature of the incident/accident was for a scratch on the face of C1. Incident report reviewed shows a signature of parent/guardian.

On 5/29/2024, LPA conducted parent interviews. LPA contacted 15 parents and five parent were able to be interviewed via phone call. Parents interviewed did not divulge any information pertaining to the allegations and had nothing but positive feedback.

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SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Dean Thompson
LICENSING EVALUATOR SIGNATURE:	DATE: 05/31/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/31/2024

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20240516144558

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 304270926
	VISIT DATE: 05/31/2024

NARRATIVE

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Based LPA observations, interviews with staff, and parents, there was not enough evidence to substantiate the allegations.

The Orange County Child Care Office has investigated the complaint alleging (1) Child sustained unexplained injuries while in care, and (2) Staff did not report incidents to child’s authorized representative: although the allegations may have happened or are valid, there is not enough preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

In the areas that were evaluated, no deficiencies were observed of the California Code of Regulations, Title 22, Division 12 at the time of the visit.

Exit interview conducted and report was reviewed with Director Alexandria Ramstorf. A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Dean Thompson
LICENSING EVALUATOR SIGNATURE:	DATE: 05/31/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/31/2024

LIC9099 (FAS) - (06/04)

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