304270926-10-8-2024-06-CC-JHAN-DA3LXC-20241015090827

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304270926
Report Date: 10/08/2024
Date Signed: 10/08/2024 11:32:54 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/29/2024 and conducted by Evaluator Karen Navar

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20240729131349

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	304270926
ADMINISTRATOR:	STRAND, STEPHANIE		FACILITY TYPE:	850
ADDRESS:	855 PASEO WESTPARK		TELEPHONE:	(949) 262-0260
CITY:	IRVINE	STATE: CA	ZIP CODE:	92604
CAPACITY:	96	CENSUS: 54	DATE:	10/08/2024
		UNANNOUNCED	TIME BEGAN:	11:10 AM
MET WITH:	Director-Alexandria Ramstorf		TIME COMPLETED:	11:45 AM

ALLEGATION(S):

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Responsibility for Providing Care and Supervision.

INVESTIGATION FINDINGS:

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On 9/08/2024 at 10:50 AM, Licensing Program Analyst (LPA), Karen Navar conducted an unannounced complaint inspection for the purpose of delivering findings. This is a continuation of a complaint inspection initiated on 8/02/2024.

Upon arrival LPA met with Director Alexandria (Alex) Ramstorf and was led on a tour of the facility both inside and outside. At 11:00AM, LPA observed a total of 54 preschool children along with 6 staff.

A review of the Facility Report Summary on this date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions. During today’s inspection the facility was operating within its licensed capacity and within compliance of staffing ratios.

Continue to page 2.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Karen Navar
LICENSING EVALUATOR SIGNATURE:	DATE: 10/08/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/08/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20240729131349

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 304270926
	VISIT DATE: 10/08/2024

NARRATIVE

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On 07/29/2024, the Orange County Child Care Office received a complaint alleging: 1) Staff did not prevent day-care child from biting other day-care children.

During the investigation, LPA toured the facility, obtained Children’s Roster LIC9040, updated Personal Roster LIC500, ouch/incident reports, Parent Handbook, ABC Behavior Intervention Plan, conducted interviews with the Reporting Party, staff, parents, and children.

On 08/01/2024, Reporting Party (RP) stated that Child #5 (C5) has come home more than once with bite marks and that nothing is happening to stop the biting.

LPA conducted 2 visits on 8/02/2024 and 9/24/2024. During visits LPA observed children during classroom and playground time. Staff were supervising and supporting children going to the bathroom and eating morning snack. During playground time staff were engaged and positioned at different points on the playground.

On 8/02/2024 LPA conducted an on site inspection for the purpose of a complaint received to the Orange County Child Care office. LPA interviewed 6 staff (S1-S6) on this date. During staff interviews S1-S6 stated that when supervising children, they always keep watch of children. When asked about managing behavior 4 out of 6 staff stated that they will use redirection for children and stay close by a child who needs support when needed. S1-S6 expressed that if an accident or injury takes place that they will first attend to the child and then fill out an Accident/Incident Report and give a copy to the child’s parent/guardian. Depending on the injury a phone call to the parent/guardian is made. 5 out of 6 staff stated that KinderCare provides ABC Behavior Plans for children who need support. During inspection a review of records on this date indicated that facility staff have provided incident/accident reports for children in care to parent/guardians and created ABC Behavior Plans for children who need support.

During second visit on 9/24/2024 LPA interviewed 1 staff (S7) and attempted to interview 4 preschool children (C1-C4) and (C1) interviewed with LPA. C1 expressed that teacher S7 helps them when needed with other children in the classroom. S7 stated that supervision is having eyes on children at all times with no blind spots. S7 expressed they will manage children’s behavior by redirecting the child by using other activities and if an injury or accident happens that they will notify the office. Continue to page 3.

SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Karen Navar
LICENSING EVALUATOR SIGNATURE:	DATE: 10/08/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/08/2024

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20240729131349

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 304270926
	VISIT DATE: 10/08/2024

NARRATIVE

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On 9/30/2024, LPA conducted parent interviews. LPA called 8 parents and 4 of the parents called were able to be interviewed. Parents interviewed did not divulge any information pertaining to the allegation.

Based on LPA observations, interviews with reporting party, staff, children and parents, there was not enough evidence to substantiate the allegation: Title 22, Division 12 Chapter 1 Article 06.101229 Responsibility for Providing Care and Supervision: Staff do not prevent a day-care child from biting other daycare children. Although the allegation may have happened or is valid the preponderance of evidence has not been met; therefore, the allegation is found to be UNSUBSTANTIATED. No deficiency cited.

Exit interview conducted and report was reviewed with Director Alex Ramstorf. The director was informed that the “Notice of Site Visit” must be posted on or adjacent to the door for 30 days. Failure to post will result in a Civil Penalty of a $100.00. Director was provided a copy of their appeal rights (LIC 9058) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days.

SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Karen Navar
LICENSING EVALUATOR SIGNATURE:	DATE: 10/08/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/08/2024

LIC9099 (FAS) - (06/04)

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