304270926-12-9-2024-06-CC-THOO-DC2S3Y-20241217123155

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304270926
Report Date: 12/09/2024
Date Signed: 12/09/2024 09:51:49 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/20/2024 and conducted by Evaluator Karen Navar

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20240920100404

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	304270926
ADMINISTRATOR:	RAMSTORF, ALEX		FACILITY TYPE:	850
ADDRESS:	855 PASEO WESTPARK		TELEPHONE:	(949) 262-0260
CITY:	IRVINE	STATE: CA	ZIP CODE:	92604
CAPACITY:	96	CENSUS: 66	DATE:	12/09/2024
		UNANNOUNCED	TIME BEGAN:	09:15 AM
MET WITH:	Director-Alexandria Ramstorf		TIME COMPLETED:	10:15 AM

ALLEGATION(S):

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Staff does not ensure children are kept clean and dry at all times.
Staff does not ensure child is fully clothed while in care.
Staff does not ensure child is kept hydrated while in care.

INVESTIGATION FINDINGS:

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On 12/09/2024 at 9:15 AM, Licensing Program Analyst (LPA), Karen Navar conducted an unannounced complaint inspection for the purpose of delivering findings. This is a continuation of a complaint inspection initiated on 9/24/2024.

Upon arrival LPA met with Director Alexandria (Alex) Ramstorf and was led on a tour of the facility both inside and outside. At 9:20AM, LPA observed a total of 66 preschool children along with 7 staff.

A review of the Facility Report Summary on this date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions. During today’s inspection the facility was operating within its licensed capacity and within compliance of staffing ratios.

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Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Karen Navar
LICENSING EVALUATOR SIGNATURE:	DATE: 12/09/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/09/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20240920100404

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 304270926
	VISIT DATE: 12/09/2024

NARRATIVE

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On 09/20/2024, the Orange County Child Care Office received a complaint alleging: 1) Staff did not ensure children are kept clean and dry at all times, (2) Staff does not ensure child is fully clothed. 3) Staff does not ensure child is kept hydrated while in care. Reporting Party (RP) stated that Child #1 (C1) has not been properly cleaned during diaper changes, C1 was not fully clothed and was wearing a t-shirt, diaper, and shoes at pick up time, and C1 was not provided water through the day.

During the investigation, LPA toured the facility, conducted interviews, took photos of extra cups, filled water cups, water source, and extra clothes bins. LPA obtained Child Supervision Record (CSR: Name to Face) for Discovery Preschool A and Discovery Preschool B check in and check out times, Personnel Report, School Roster, and Family Handbook.

Regarding allegation “Staff did not ensure children are kept clean and dry at all times”, there was not enough evidence to prove the allegation did occur. During visit, LPA observed and verified that facility has extra diapers, wipes, and extra clothes, readily available for the children as needed. LPA interviewed four (4) staff and three (3) of four (4) staff stated they use Kinder Care App to message children’s representatives for extra supplies for children regarding diapers, wipes, extra clothes, and app documents diaper changing times. Four (4) of four (4) staff stated they will change children’s diapers/clothes as needed.

Regarding allegation “Staff does not ensure child is fully clothed”, there was not enough evidence to prove the allegation did occur. LPA interviewed four (4) staff, and four (4) of four (4) staff recalled an incident of a child not being fully clothed. S2 stated they had received C1 for afternoon care and that during diaper change in classroom Preschool Discovery B, S2 needed to change C1’s clothes. Two (2) of four (4) staff stated that C1’s diaper was changed within minutes prior to parent’s arrival to pick up C1, and that S2 was waiting only for a few minutes for support staff to bring the clothes from Preschool Discovery A. Two (2) of four (4) staff stated that C1 was wearing a diaper, t-shirt, and shoes while support staff was bringing extra clothes to Discovery Preschool B from Discovery Classroom A. During record review, LPA reviewed Child Supervision Record (CSR: Name to Face), which revealed that C1 was transferred from Discovery classroom A to Discovery classroom B and C1’s extra clothes were in Discovery classroom A.

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SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Karen Navar
LICENSING EVALUATOR SIGNATURE:	DATE: 12/09/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/09/2024

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20240920100404

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 304270926
	VISIT DATE: 12/09/2024

NARRATIVE

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Regarding allegation “Staff does not ensure child is kept hydrated while in care”, there was not enough evidence to prove the allegation did occur. LPA observed children were drinking water and verified that facility has children’s water cups, and additional cups in classrooms and in facility kitchen. LPA interviewed four (4) staff and attempted to interview four (4) children. Two (2) of four (4) children qualified to be interviewed and interviewed children confirmed teachers provide water and the children drink water as needed. During staff interviews, four (4) of four (4) staff stated that children have free access to water through the day and that teachers check water cups regularly. Three (3) of four (4) staff stated that there are extra cups for water available for children who do not have a cup.

During parent interviews. LPA called eight (8) parents and LPA was able to interview four (4) parents. The four (4) interviewed parents did not divulge any information pertaining to the allegation.

Based on LPA observations, interviews, and records review, the preponderance of evidence standard has not been met. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations of (1) Staff did not ensure children are kept clean and dry at all times; (2) Staff does not ensure child is fully clothed; (3) Staff does not ensure child is kept hydrated while in care did or did not occur; therefore, the allegations are UNSUBSTANTIATED.

Exit interview conducted and report was reviewed with Director Alexandria Ramstorf. The Director was informed that the “Notice of Site Visit” must be posted on or adjacent to the door for 30 days. Failure to post will result in a Civil Penalty of a $100.00.

End of Report.

SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Karen Navar
LICENSING EVALUATOR SIGNATURE:	DATE: 12/09/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/09/2024

LIC9099 (FAS) - (06/04)

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