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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304270959
Report Date: 09/19/2023
Date Signed: 09/19/2023 02:14:09 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/18/2023 and conducted by Evaluator Nguyen K Tran
COMPLAINT CONTROL NUMBER: 06-CC-20230718161832
FACILITY NAME:CATALYST KIDS-OAK CREEKFACILITY NUMBER:
304270959
ADMINISTRATOR:SARA AGUILERAFACILITY TYPE:
840
ADDRESS:1 DOVE CREEKTELEPHONE:
(949) 551-3275
CITY:IRVINESTATE: CAZIP CODE:
92618
CAPACITY:105CENSUS: 16DATE:
09/19/2023
UNANNOUNCEDTIME BEGAN:
01:00 PM
MET WITH:Sara Aguilera TIME COMPLETED:
02:30 PM
ALLEGATION(S):
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Staff handled child in a rough manner.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Nguyen Nick Tran conducted an unannounced complaint inspection to deliver the findings for the above allegation. This is a continuation of the investigation initiated on 07/19/23. At 1pm, LPA Tran met with Site Supervisor Sara Aguilera, who guided LPA on tour of the facility. Census was taken and observed were 16 school age children and 7 staff.

A review of the Facility Personnel Report Summary on 09/19/23 indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions.

On 07/18/2023, the Regional Office received a complaint with allegation alleging staff handled child in a rough manner.

(Continue next page)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Nguyen K Tran
LICENSING EVALUATOR SIGNATURE:

DATE: 09/19/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/19/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 06-CC-20230718161832
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: CATALYST KIDS-OAK CREEK
FACILITY NUMBER: 304270959
VISIT DATE: 09/19/2023
NARRATIVE
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(Page 2 of Report)

During the investigation, LPA interviewed 7 staff members, 5 children and 5 parents, reviewed subject child's files including incident reports and positive behavioral support plan and parent’s handbook.

All interviewed staff members denied that they handled child in a rough manner or have witnessed any other staff members handled the children in a rough manner. All interviewed staff stated that Child #1 (C1) often exhibits aggressive behaviors including throwing objects, hitting staff members, breaking other children' belongings and elopes from the facility. Staff had to hold child back from climbing the wall out of the facility for child own safety and remove the group of children in the class when child starts exhibiting those behaviors. The facility Staff #1 (S1) stated they have worked closely with C1 and parents to maintain a safe environment for C1 and other children. All interviewed staff provided consistent statements about the facility's disciplinary policy/procedure including giving redirection, providing child time/space to express their feelings by removing child or group of children away from the situation, suggesting safer options, communicating with parents to further assist child, talk to child when child is calm and use positive reinforcements to encourage child to gain self-regulating skills and make better choices in the future. All interviewed children disclosed that they have never witnessed staff handled children in a rough manner. LPA could not interview C1 due to not being able to obtain parent’s consent. All interviewed parents did not express any concern related to the incident.

During record review, LPA discovered C1 was placed on a positive behavior support plan, which was developed by parent and staff. The plan clearly stated that during eloping episodes, staff members are to redirect and let C1 knows that staff must help C1 to be safe, follow child and physically stand in child's way and block C1 from eloping from the facility. C1 was also given clear expectations and positive reinforcement to make positive choices. There was also extensive communication between facility staff and parents to support C1 in dealing with challenging behaviors.

Facility is found to be in compliance and following through with discipline policy in Parent's Handbook, child's behavioral plan, and staff have done what they can to ensure the needs and safety of all children in care are being met.

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SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Nguyen K Tran
LICENSING EVALUATOR SIGNATURE:

DATE: 09/19/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/19/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 06-CC-20230718161832
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: CATALYST KIDS-OAK CREEK
FACILITY NUMBER: 304270959
VISIT DATE: 09/19/2023
NARRATIVE
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(Page 3 of Report)

Based on the information gathered from LPA's interviews conducted with 7 staffs, 5 children and 5 parents, record reviews of subject child's file, facility's Parent Handbook, there is insufficient evidence to corroborate the allegation that staff handled child in a rough manner, therefore, the allegation regarding staff handled child in a rough manner is unsubstantiated.

Exit interview was conducted. The Notice of Site Visit was posted. Facility representative was informed that the Notice of Site Visit must be posted for 30 consecutive days. Failure to post will result in civil penalty of $100. “The licensee was provided a copy of their appeal rights (LIC 9058) and their signature on this form acknowledges receipt of these rights.” This report LIC 9099 was provided to the Site Supervisor Sara Aguilera. First level appeal is to Regional Manager, address is above on the report.


(End of Report)
SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Nguyen K Tran
LICENSING EVALUATOR SIGNATURE:

DATE: 09/19/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/19/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 3