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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304270999
Report Date: 08/26/2026
Date Signed: 08/26/2026 02:52:43 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/08/2026 and conducted by Evaluator Anna Francesca Chan
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20260708124649
FACILITY NAME:TOPAZ HEAD STARTFACILITY NUMBER:
304270999
ADMINISTRATOR:KAREN MORRISSEY VACCAROFACILITY TYPE:
830
ADDRESS:1600 SAPPHIRE ROADTELEPHONE:
(714) 854-1534
CITY:FULLERTONSTATE: CAZIP CODE:
92831
CAPACITY:16CENSUS: 12DATE:
08/26/2026
UNANNOUNCEDTIME BEGAN:
11:00 AM
MET WITH:Director Karen VacarroTIME COMPLETED:
12:00 PM
ALLEGATION(S):
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Staff do not ensure daycare center is free of insects
Staff do not ensure food service preparation requirements are followed
INVESTIGATION FINDINGS:
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On 8/26/2026 Licensing Program Analyst (LPA) Anna Chan conducted an unannounced Complaint investigation inspection to deliver findings of the investigation initiated on 7/10/2026. Upon arrival, LPA met with director Karen Vaccaro and informed director of the purpose of visit and was led on walkthrough of the facility and a census was taken. LPA observed 5 staff and 12 children

The Department received a complaint on 7/8/2026 alleging (1) Staff do not ensure daycare center is free of insects (2) Staff do not ensure food service preparation requirements are followed.

During investigation, LPA interviewed 5 staff, and 2 parents. No children were interviewed since children are non-verbal. Reviewed pest control documents.

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Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Anna Francesca Chan
LICENSING EVALUATOR SIGNATURE:

DATE: 08/26/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/26/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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Control Number 06-CC-20260708124649
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: TOPAZ HEAD START
FACILITY NUMBER: 304270999
VISIT DATE: 08/26/2026
NARRATIVE
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None of the individuals interviewed disclosed any information that supported the allegations. Staff stated the pest control conducted service in April and then June and July. Staff stated they have not observed cockroaches in the facility after treatment. Staff stated the food is prepared and delivered from Placentia Kitchen and placed in Cambro boxes which keeps the warm temperature of the food.

LPA reviewed pest control documented service which showed a service was done in April and June 2026. Staff stated pest control service is ongoing every two weeks since July 2026.

LPA observed packed lunches in brown bags inside the refrigerators which staff stated is from Headstart Kitchen. LPA also observed lunches were delivered in Cambro boxes.

Based on observations, interviews, and records reviewed there is insufficient evidence to corroborate the allegations of (1) Staff do not ensure daycare center is free of insects (2) Staff do not ensure food service preparation requirements are followed. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the allegations did or did not occur in the day care facility, therefore the allegations are Unsubstantiated.

An exit interview was conducted, and the report was reviewed and discussed with director Karen Vaccaro. The Notice of Site Visit was posted during the visit. Notice of Site Visit must be posted for 30 consecutive days. The director was provided with a copy of their appeal rights (LIC 9058 03/22).

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SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Anna Francesca Chan
LICENSING EVALUATOR SIGNATURE:

DATE: 08/26/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/26/2026
LIC9099 (FAS) - (06/04)
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