304310598-10-10-2024-06-CC-JHAN-DA3M4M-20241015091659

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304310598
Report Date: 10/10/2024
Date Signed: 10/10/2024 03:33:47 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/12/2024 and conducted by Evaluator Giselle Lucero

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20240912084709

FACILITY NAME:	ORTEGA, MARIA		FACILITY NUMBER:	304310598
ADMINISTRATOR:	ORTEGA, MARIA		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(714) 731-9463
CITY:	TUSTIN	STATE: CA	ZIP CODE:	92780
CAPACITY:	14	CENSUS: 3	DATE:	10/10/2024
		UNANNOUNCED	TIME BEGAN:	02:45 PM
MET WITH:	Licensee Maria Ortega		TIME COMPLETED:	03:50 PM

ALLEGATION(S):

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Adults in the home engaged in a verbal altercation in the presence of day care children

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Lucero conducted an unannounced complaint investigation to deliver the findings for the above allegation. This is a continuation of the investigation initiated on 09/17/2024. Upon arrival LPA met with Licensee Maria Ortega who guided LPA on a walkthrough of the facility inside and outside. At 2:45 PM LPA observed a total of 2 preschool age children and 1 infant.

A review of staff records on this date indicated that all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.

The Department received a complaint on 09/12/2024 stating adults in the home engaged in a verbal altercation in the presence of day care children.

(continue to page 2)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Giselle Lucero
LICENSING EVALUATOR SIGNATURE:	DATE: 10/10/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/10/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 06-CC-20240912084709

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: ORTEGA, MARIA	FACILITY NUMBER: 304310598
	VISIT DATE: 10/10/2024

NARRATIVE

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(Page 2)

Reporting Party (RP) reported on 09/11/2024, RP heard shouting coming from the day care home. The shouting was between a male and female. RP stated they believe it was the licensee screaming, however, the female’s voice could have been either the licensee or the assistants. RP stated it is unknown how many children were present during the verbal altercation.

LPA unable to clarify who the male voice belongs to as LPA was unable to interview the RP for further information due to contact information not being provided.

During the investigation LPA Lucero interviewed 2 staff, 2 neighbors, 2 parents, 7 children and reviewed the children’s roster.

During the visit on 09/17/2024, LPA Lucero conducted interviews with 7 children. 7 out of 7 children made no disclosures regarding the above allegation.

LPA interviewed 2 neighbors. Neighbors interviewed denied hearing any verbal altercation between adults and made no disclosures.

LPA interviewed 2 parents. Parents interviewed made no disclosures.

LPA interviewed 2 staff. Staff made no disclosures regarding the allegation. Staff #1 (S1) denied being aware of any adult altercations occurring in the facility. S1 stated there was a verbal discussion that occurred between S1 and another neighbor that occurred on 09/11/2024 regarding street parking. S1 stated they walked away from the incident to prevent any escalation. S1 stated none of the children observed the incident, the children were inside the facility.

Staff #2 (S2) denied any recent incidents occurring in the facility or hearing adults engaged in a verbal altercation in the facility.

(continue to page 3)

SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Giselle Lucero
LICENSING EVALUATOR SIGNATURE:	DATE: 10/10/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/10/2024

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 06-CC-20240912084709

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: ORTEGA, MARIA	FACILITY NUMBER: 304310598
	VISIT DATE: 10/10/2024

NARRATIVE

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(Page 3)

Based on LPAs interviews, it has been determined there was insufficient evidence adults in the home engaged in a verbal altercation in the presence of day care children. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegations is Unsubstantiated.

Exit interview conducted and report was reviewed with Licensee Maria Ortega. A notice of site visit was given and must remain posted for 30 days.

Appeal Rights were explained. The Licensee was provided a copy of appeal rights (LIC 9058 01/16) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days. First level appeals should be sent to the regional manager to the address listed above.

End of Report.

SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Giselle Lucero
LICENSING EVALUATOR SIGNATURE:	DATE: 10/10/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/10/2024

LIC9099 (FAS) - (06/04)

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