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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304310598
Report Date: 02/07/2025
Date Signed: 02/07/2025 10:27:09 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/30/2024 and conducted by Evaluator Giselle Lucero
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20241230145731
FACILITY NAME:ORTEGA, MARIAFACILITY NUMBER:
304310598
ADMINISTRATOR:ORTEGA, MARIAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(714) 731-9463
CITY:TUSTINSTATE: CAZIP CODE:
92780
CAPACITY:14CENSUS: 3DATE:
02/07/2025
UNANNOUNCEDTIME BEGAN:
09:15 AM
MET WITH:Licensee Maria OrtegaTIME COMPLETED:
10:40 AM
ALLEGATION(S):
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Licensee does not provide adequate supervision to children in care.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Giselle Lucero conducted a complaint investigation visit regarding the above complaint allegation. LPA observed licensee and assistants caring for 2 infants and 1 preschool child.

A review of facility Personnel Report Summary on this date indicates that all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions.

The Department received a complaint on 12/30/2024 alleging the licensee does not provide adequate supervision to children in care. Reporting Party (RP) reported the licensee lives in a cul-de-sac and day care children play in the street without adult supervision.
(continue to page 2)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Giselle Lucero
LICENSING EVALUATOR SIGNATURE:

DATE: 02/07/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/07/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 06-CC-20241230145731
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: ORTEGA, MARIA
FACILITY NUMBER: 304310598
VISIT DATE: 02/07/2025
NARRATIVE
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(page 2)
During the investigation LPA Lucero interviewed 2 staff, 2 parents, and 8 children.

During staff interviews, staff denied children playing outside in the street. Staff stated day care children play outside in the backyard which is fenced. Staff #1 (S1) stated the only children who play outside in the street are their own grandchildren and it is during the weekends, not during day care hours.

LPA interviewed 8 children, 8 out of 8 children denied ever playing outside in the street. Children stated they only play outside in the backyard.

LPA interviewed 2 parents. Parents interviewed made no disclosures.

Based on LPA’s interviews, it has been determined there was insufficient evidence the licensee does not provide adequate supervision to children in care. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated.

Exit interview conducted and report was reviewed with Licensee Maria Ortega. A notice of site visit was given and must remain posted for 30 days.



End of report.
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Giselle Lucero
LICENSING EVALUATOR SIGNATURE:

DATE: 02/07/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/07/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2