304310822-7-30-2024-06-CC-THOO-D7RT4K-20240802142404

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304310822
Report Date: 07/30/2024
Date Signed: 07/30/2024 04:14:29 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/21/2024 and conducted by Evaluator Dianna ValdezSantana

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20240521090656

FACILITY NAME:	QUEZADA, LINDA		FACILITY NUMBER:	304310822
ADMINISTRATOR:	QUEZADA, LINDA		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(562) 755-1385
CITY:	LA HABRA	STATE: CA	ZIP CODE:	90631
CAPACITY:	14	CENSUS:	DATE:	07/30/2024
		UNANNOUNCED	TIME BEGAN:	02:00 PM
MET WITH:	Assistant, Stephanie Santos		TIME COMPLETED:	04:30 PM

ALLEGATION(S):

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Licensee handled daycare child in a rough manner.
Licensee spoke inappropriately to daycare child.

INVESTIGATION FINDINGS:

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On 07/30/2024 Licensing Program Analyst (LPA) Dianna Valdez Santana made an unannounced visit to Linda Quezada Family Child Care Home for the purpose to deliver findings of a complaint received. Upon arrival, LPA was met by licensee’s assistant, Stephanie Santos. Assistant was explained the reason for today’s visit. LPA was provided a tour of the facility; census was taken. LPA observed 1 Staff caring for 7 children (1 infant and 6 school-age children) present at the time of inspection. LPA interviewed 1 staff and 1 child and re-interviewed 3 children. A review of the Facility Personnel Report Summary conducted on today’s date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions.
On 5/21/2024 a complaint was filed with the Licensing office stating, Licensee handled daycare child in a rough manner and Licensee spoke inappropriately to daycare child. Reporting Party (RP) stated, “in the year of 2019, the licensee forcibly grabbed a child #1’s (C1) left arm. C1 still has an old scar on left arm due to the licensee grabbing left arm”. RP stated that the licensee would grab C1’s arms when the child would "act up." Page 1 of 3.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Dianna ValdezSantana
LICENSING EVALUATOR SIGNATURE:	DATE: 07/30/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/30/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 06-CC-20240521090656

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: QUEZADA, LINDA	FACILITY NUMBER: 304310822
	VISIT DATE: 07/30/2024

NARRATIVE

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RP stated that the licensee would tell C1 "You are acting like a baby" and asked C1 " Why are you so tall?" The licensee's comments made to C1 feel "less than."

During the course of investigation, LPA interviewed 2 staff members, 3 parents and 5 children.

During the staff interviews, Staff 1 (S1), disclosed that the way S1 manages challenging behaviors is, “I talk to them and use books to help them sort out their emotions, so we figure out what’s going on. I talk a lot to the children and listen to what they have to say. I put them on quiet time so they can regroup.” S1 denied ever grabbing C1 or any other child in a rough manner or speaking inappropriately to children. S1 stated S1 never made fun of C1 at all. S1 said there was times C1 did not want to go home and stated S1 had a positive relationship with C1, C1 attended the daycare for many years. Licensee disclosed that sometimes we grab kids to separate them but not in an inappropriate manner to hurt them. C1 was here all of 2019 so if something had happened why would the parent not say anything and still bring C1? C1 was 3 yrs. old in 2019. There was not anything that wasn’t typical from a 3 yr. old nothing really stands out as far as 2019. Staff #2 (S2) stated, S1 never yells at children, S1 just speaks kind of loud and denied that S1 ever speaks inappropriately to children. S2 stated the discipline policy is children get 2-3 warnings and then they get put on time out. S2 also denied that S1 ever grabbed a child in a rough manner.

3 of 12 parents were interviewed, 3 of 3 parents interviewed had no issues or concerns with the daycare. LPA also obtained 4 character reference letters from parents on behalf of the licensee.

LPA interviewed 5 children and the children did not make any disclosures.

LPA observed that the Licensee has a strong loud voice when speaking. Her tone is not rough but it is strong when speaking to the children. It can be perceived as yelling but not in rough tone, it's more the Licensee projects her voice to get the children's attention.

Based on LPA’s interviews and record review, there is insufficient evidence to corroborate the allegation of Licensee handled daycare child in a rough manner and Licensee spoke inappropriately to daycare child. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur; therefore, the allegation is UNSUBSTANTIATED.

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SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Dianna ValdezSantana
LICENSING EVALUATOR SIGNATURE:	DATE: 07/30/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/30/2024

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20240521090656

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: QUEZADA, LINDA	FACILITY NUMBER: 304310822
	VISIT DATE: 07/30/2024

NARRATIVE

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Exit interview was conducted, and report was reviewed and discussed. Notice of Site Visit was posted during the visit. The facility representative was informed that the Notice of Site Visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100 per day. The facility was provided a copy of their appeal rights (LIC 9058 12/15) and their signature on this form acknowledges receipt of these rights.

Page 3 of 3. End of Report.

SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Dianna ValdezSantana
LICENSING EVALUATOR SIGNATURE:	DATE: 07/30/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/30/2024

LIC9099 (FAS) - (06/04)

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