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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304311783
Report Date: 09/23/2022
Date Signed: 09/23/2022 04:59:46 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/29/2022 and conducted by Evaluator Carmen Odom
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20220729111746
FACILITY NAME:HAROUN, HANANFACILITY NUMBER:
304311783
ADMINISTRATOR:HAROUN, HANANFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(714) 606-1871
CITY:ANAHEIMSTATE: CAZIP CODE:
92801
CAPACITY:14CENSUS: 6DATE:
09/23/2022
UNANNOUNCEDTIME BEGAN:
04:10 PM
MET WITH:Hanan Haroun - LicenseeTIME COMPLETED:
05:10 PM
ALLEGATION(S):
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Licensee handled day care child in a rough manner.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Carmen Odom conducted an unannounced complaint inspection to deliver the findings for the above allegations. This is a continuation of the investigation initiated on 08/05/22. At 4:10pm, LPA Odom met with Licensee, Hanan Haroun who guided LPA on a tour of the facility. Census was taken and there were a total of 6 children in care, 5 preschool age children and 1 infant.
A review of staff records on this date indicated that all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.

The Department received a complaint on 07/29/22 alleging licensee handled child #1 (C1) in a rough manner. The complaint party (CP) alleged on 07/25/22 when CP picked up C1 from the childcare they observed red fingerprint marks on C1’s left forearm. CP noticed C1 crying and licensee told CP that child hurt themselves. CP took pictures of C1’s arm.
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Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Carmen Odom
LICENSING EVALUATOR SIGNATURE:

DATE: 09/23/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/23/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 06-CC-20220729111746
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: HAROUN, HANAN
FACILITY NUMBER: 304311783
VISIT DATE: 09/23/2022
NARRATIVE
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During the investigation LPA Odom interviewed Complaining Party, Licensee, 1 staff, and 5 children. LPA Odom reviewed the Children’s Roster, pictures provided and police report.

During an interview on 08/05/22, Licensee (S1) stated the childcare discipline policies used is the quite chair. S1 explained when a child is not listening or misbehaving, they will speak to the child and have the child sit on a chair away from the rest of the children for 1-3 minutes. S1 stated they don’t use the quite chair on infants because they don’t understand. During the interview S1 disclosed they have used the quite chair on C1 in multiple occasions even though C1 was under 24 months of age. S1 stated if the child did not sit on the quite chair on their own, S1 will hold the child’s arm and place them on the quite chair. S1 disclosed C1 fell and hurt themselves a few times while in care and they did not notify CP until the end of the day during pick up. S1 stated they have never hit a child or grabbed a child in care, or observed staff hit or grab any children in care.

During an interview on 08/05/22, Staff #2 (S2) stated if a child is not listening or misbehaving the child will go on the quite chair after multiple warnings. S2 disclosed C1 did not walk when first enrolled in the childcare and shortly after C1 began to walk and they observed C1 fall on multiple occasions, on 1 occasion C1 fell and bumped their head. They did not notify CP until the end of the day during pick up. S2 stated they have never hit or grabbed a child in care or observed S1 hit or grab a child in care.

LPA Odom interviewed 5 children on 08/05/22. All of the children disclosed they have to go to the quite chair when they don’t listen or misbehave. Four out of five children disclosed S1 will grab the children from the arm and take them to the quite chair. Four out of five children disclosed S1 yells at the children in care. None of the children disclosed that staff hit the children in care.

Based on LPA’s facility inspection, observations, interviews conducted with complaint party, licensee, 1 assistant, 5 children, pictures of C1s bruises and records reviewed it has been determined that Licensee grabs children from the arm and sits them on the quite chair and licensee yells at the children in care. Therefore, the preponderance of evidence standard has been met, therefore the above allegation is found to be Substantiated.
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SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Carmen Odom
LICENSING EVALUATOR SIGNATURE:

DATE: 09/23/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/23/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 06-CC-20220729111746
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: HAROUN, HANAN
FACILITY NUMBER: 304311783
VISIT DATE: 09/23/2022
NARRATIVE
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In the areas that were evaluated, the facility was not in compliance of the California Code of Regulations, Title 22, Division 12. The following citation under Personal Rights 102423(a)(4) was issued today on the attached LIC 809D.

LPA Odom informed licensee Silvia Perez that this report dated (insert visit date) document 1 Type A citation which shall be posted for 30 consecutive days as there is immediate risk to the health, safety, or personal rights of children in care.
Also, LPA Odom informed the licensee to provide a copy of this licensing report dated (insert visit date) that documents any Type A citation to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

Exit interview conducted and report was reviewed with the licensee Hanan Haroun. A notice of site visit was given and must remain posted for 30 days.

Appeal Rights were explained. The Licensee was provided a copy of appeal rights (LIC 9058 01/16) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days. First level appeals should be sent to the regional manager to the address listed above.
SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Carmen Odom
LICENSING EVALUATOR SIGNATURE:

DATE: 09/23/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/23/2022
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 06-CC-20220729111746
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: HAROUN, HANAN
FACILITY NUMBER: 304311783
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/23/2022
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Deficiency Dismissed
Type A
09/23/2022
Section Cited
CCR
102423(a)(4)
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Personal Rights 102423
(a) Each child receiving services from a family childcare home shall have certain rights... (4) To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse, This requirement is not met as evidence by:
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Licensee stated they will register for an online course that deals with how to deal with children's behavior and discipline. Licensee stated they will not hold the child from the arm and only will hold the child from the hand or speak to the child. LIcensee stated they don't mean to yell but they will watch their tone of voice. Licensee will submit written POC by
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Based on interviews conducted and pictures licensee forcefully grabbed C1’s arm leaving red marks when child was being placed on the quite chair and S1 yells at the children. This is an immediate risk to the safety of the children in care.
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9/26/22.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Carmen Odom
LICENSING EVALUATOR SIGNATURE:

DATE: 09/23/2022
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/23/2022
LIC9099 (FAS) - (06/04)
Page: 4 of 4