304312159-9-26-2023-06-CC-PMAA-CWHU86-20231011152059

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304312159
Report Date: 09/26/2023
Date Signed: 09/26/2023 11:21:44 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/18/2023 and conducted by Evaluator Cindy Nguyen

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20230818122106

FACILITY NAME:	VU, CHI		FACILITY NUMBER:	304312159
ADMINISTRATOR:	VU, CHI		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(949) 836-1765
CITY:	IRVINE	STATE: CA	ZIP CODE:	92606
CAPACITY:	14	CENSUS: 4	DATE:	09/26/2023
		UNANNOUNCED	TIME BEGAN:	09:00 AM
MET WITH:	Licensee, Chi Vu		TIME COMPLETED:	10:00 AM

ALLEGATION(S):

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Licensee threatened a child in care.
Licensee called a day-care child an inappropriate name.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Cindy Nguyen conducted an unannounced complaint investigation. This is a continuation of the investigation initiated on 08/22/2023. LPA met with the licensee, Chi Vu and informed the purpose of the investigation inspection. Present during today’s inspection was the licensee and an assistant. LPA observed 4 preschool age children with two staff members. A review of staff criminal records indicates all facility staff or individuals who require caregiver background checks have received a criminal record clearance or exemption and a child abuse index clearance.

On 08/18/2023 a complaint was filed with the Department alleging that licensee threatened and speaks inappropriately to children in care. During the investigation, LPA Nguyen conducted 2 physical plant inspections, interviewed a complainant, 3 staff members, 2 children, 3 parents, obtained the facility admission agreement and a copy of the children's roster.

Continued on 9099C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Patricia Magana
LICENSING EVALUATOR NAME: Cindy Nguyen
LICENSING EVALUATOR SIGNATURE:	DATE: 09/26/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/26/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20230818122106

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: VU, CHI	FACILITY NUMBER: 304312159
	VISIT DATE: 09/26/2023

NARRATIVE

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Page 9099C

Complainant alleged that the licensee makes a lot of inappropriate comments include threatened a child who is within hearing range and has called a child, “annoying and a stupid girl’.

During the staff interviews, all staff denied violating any children’s personal rights. However, staff spoke inappropriately to a child by calling the child’s name and threatening the child when misbehavior was inconsistent.

LPA Nguyen attempted to interview the children in care but only 2 were qualified for the interview. The two children interviewed stated teachers are very nice, and they like coming to school. No disclosures were made by children.

LPA Nguyen called 8 parents, LPA was able to interview 3 parents on 08/23/23. All parents interviewed made no disclosures, parents did not express any concerns with the care given to the children, or any issue with any staff at the facility.

Based on LPA facility inspections, observations, interviews conducted with complainant, 3 staff members, 2 children, 3 parents, and records reviewed by LPA, there is insufficient evidence to corroborate the allegations licensee threatened and speaks inappropriately to children in care. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegations are UNSUBSTANTIATED.

Exit interview was conducted with licensee, Chi Vu. Notice of Site Visit was posted during the visit. The licensee was informed that the notice of site visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100. Licensee was provided a copy of their appeal rights (LIC 9058 01/16) and their signature on this form acknowledges receipt of these rights. First level appeals should be sent to the regional manager to the address listed above.

SUPERVISORS NAME: Patricia Magana
LICENSING EVALUATOR NAME: Cindy Nguyen
LICENSING EVALUATOR SIGNATURE:	DATE: 09/26/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/26/2023

LIC9099 (FAS) - (06/04)

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