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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304312610
Report Date: 09/18/2025
Date Signed: 02/20/2026 01:50:34 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/14/2025 and conducted by Evaluator Susan Deschampe
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20250714222548
FACILITY NAME:LIAO, WEN & DAI, HSINFACILITY NUMBER:
304312610
ADMINISTRATOR:LIAO, WEN & DAI, HSINFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(949) 338-9109
CITY:IRVINESTATE: CAZIP CODE:
92620
CAPACITY:14CENSUS: 6DATE:
09/18/2025
UNANNOUNCEDTIME BEGAN:
12:30 PM
MET WITH:Licensees, Wel Liao and Hsin DaiTIME COMPLETED:
02:30 PM
ALLEGATION(S):
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Licensee denied an authorized representative access to the daycare
Licensee exposed the daycare children to harmful material
INVESTIGATION FINDINGS:
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THIS IS AN AMENDED REPORT OF THE ORIGINAL COMPLAINT REPORT ISSUED ON 09/18/2025.

Language Services were used for Mandarin translation to conduct investigation with Translator Identification (ID)#83999578. Translation completed on 02/20/2026 by Translator ID 38836067.

On 09/18/2025, Licensing Program Analyst (LPA) Deschampe conducted an onsite inspection for the purpose of delivering the findings for the above allegations. LPA arrived at the facility at 9:16 AM and was met by licensees and toured the facility at 9:24 AM. There was a total of 6 children and 2 staff present at the facility.

A review of staff criminal clearance record on this date 09/18/2025 indicated that all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Susan Deschampe
LICENSING EVALUATOR SIGNATURE:

DATE: 09/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/18/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 6
Control Number 06-CC-20250714222548
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: LIAO, WEN & DAI, HSIN
FACILITY NUMBER: 304312610
VISIT DATE: 09/18/2025
NARRATIVE
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Page 2 of 4

A review of the Facility Personnel Report Summary on this date 09/18/2025 indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions. During today’s inspection the facility was operating within its licensed capacity and within compliance of staffing ratios.

On 07/14/2025, the Orange County Regional Office (OCRO) received a complaint for the following allegations: (1) Licensee denied an authorized representative access to the daycare and (2) Licensee exposed the daycare children to harmful material. The Reporting Party (RP) stated an authorized representative was not allowed to pick up C1 early and C1 had access to and mouthed furniture with peeling material.

On 07/17/2025, LPA Deschampe and Licensing Program Manager (LPM) N. Tran made an unannounced visit to the facility and interviewed the licensee with the use of Language Services for Mandarin Translation from Translator ID# 16421044. Licensee provided LPA with documents pertinent to the investigation including, facility Admission Agreement, Child Care Facility Roster (LIC 9040), and pictures obtained.

During the course of the investigation, LPA interviewed 2 staff members and 4 parents. No children interviews were conducted due to children being non-verbal. LPA also obtained and reviewed screenshots, text messages, and videos from licensees and RP.
SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Susan Deschampe
LICENSING EVALUATOR SIGNATURE:

DATE: 09/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/18/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 6
Control Number 06-CC-20250714222548
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: LIAO, WEN & DAI, HSIN
FACILITY NUMBER: 304312610
VISIT DATE: 09/18/2025
NARRATIVE
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Page 3 of 4

Regarding allegation: (1) Licensee denied an authorized representative access to the daycare.

During the staff interview, 2 out of 2 staff stated after parents have toured the facility and enrolled their child, they are not allowed in the facility past the gate at the entrance of the facility. 2 out of 2 staff stated they have told authorized representatives picking up a newly enrolled child, will prolong the integration to the child care. The authorized representative then chose not to pick up the child.

Regarding allegation: (2) Licensee exposed the daycare children to harmful material.

During the staff interview, 2 out of 2 staff identified the furniture (ottoman with damaged material) and immediately removed the piece of furniture on 07/17/2025. During the inspection dated 07/17/2025, LPA Deschampe and LPM Tran observed the ottoman, approximately 12-18 inches in height and approximately 24-36 inches in length was observed at the interior, entry to the facility. The material, similar to a dark brown, vinyl material was peeling and many areas had missing and/or peeling vinyl pieces, with the white lining/padding exposed.

LPA called 11 parents for an interview and out of 11 parents, only 4 parents responded to LPA. 4 interviewed parents did not make any disclosure regarding the above allegations.
SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Susan Deschampe
LICENSING EVALUATOR SIGNATURE:

DATE: 09/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/18/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 6
Control Number 06-CC-20250714222548
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: LIAO, WEN & DAI, HSIN
FACILITY NUMBER: 304312610
VISIT DATE: 09/18/2025
NARRATIVE
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Page 4 of 4

Based on interviews conducted by LPA, videos, text messages, and documents obtained, the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED.

California Code of Regulations, Title 22, Division 12 Section 102417(g) Operation of a Family Child Care Home and Section 102419(e) Admission Procedures and Parental and Authorized Representative’s Rights are being cited a Type B on the attached LIC 9099-D forms. Please refer to LIC 9099-D for documentation of deficiencies.

The exit interview was conducted with the licensees, Wen Liao and Hsin Dai. The Notice of Site Visit was posted during the visit. The licensees were reminded that the Notice of Site Visit must be posted for 30 consecutive days. Appeal Rights were discussed and provided to the licensees and their signature on this form acknowledges receipt of these rights. Licensees must file an appeal, in writing, to the Regional Manager within 15 business days from the date of receiving the penalty assessment or notice of deficiency. First level appeals should be sent to the Regional Manager at the address listed above.

End of report
SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Susan Deschampe
LICENSING EVALUATOR SIGNATURE:

DATE: 09/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/18/2025
LIC9099 (FAS) - (06/04)
Page: 6 of 6
Control Number 06-CC-20250714222548
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: LIAO, WEN & DAI, HSIN
FACILITY NUMBER: 304312610
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/18/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Deficiency Dismissed
Type B
10/16/2025
Section Cited
CCR
102423(a)(1)
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Each child receiving services from a family child care home shall have certain rights...(1) To be treated with dignity in his/her personal relationship with staff and other persons.
This requirement was not met as evidenced by:
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Licensee will create a written plan to address crying children in care, such as softly hold or pat children
Licensee will send plan to families.
Licensee will send confirmation plan was sent to authorized representatives to LPA
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Based on videos reviewed, S1 patted the bottom of C1 in a manner that makes C1’s eyes open and S1 took pictures of children in care while C1 cried and was not comforted. This poses a potential danger to the health of the children in care.
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Staff 1 signed a declaration today, 09/18/2025 stating Staff 1 will not take pictures of chiildren crying and put health and safety of children in care as priority.
LPA will keep declaration on file.
Request Denied
Type B
10/16/2025
Section Cited
CCR
102419(a)(1)
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The licensee shall inform parents or authorized representatives of children in care of their rights, which include, but are not limited to, the following: To enter and inspect the family child care home in accordance with Health and Safety Code Section 1596.857. This requirement is not met as evidence by:
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Send a notice to families: Licensees will allow authorized representatives to pick up children when authorized representatives want to.
Send to families: Parent Rights
Licensee will send confirmation plan was sent to authorized representatives to LPA

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2 out of 2 staff stated after the children enrolled, parents are not allowed to past the gate at the facility entrance. This poses a potential danger to the health of the children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Susan Deschampe
LICENSING EVALUATOR SIGNATURE:

DATE: 09/18/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/18/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 6
Control Number 06-CC-20250714222548
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: LIAO, WEN & DAI, HSIN
FACILITY NUMBER: 304312610
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/18/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
09/18/2025
Section Cited
CCR
102417(g)
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The home shall be free from defects or conditions which might endanger a child. This requirement is not met as evidenced by: Based on LPA’s observation, a damaged ottoman with peeling vinyl material was observed in the entry way and pictures reviewed showed a child mouthing the
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Licensees repaired the ottoman, confirmed by LPA observation on 09/18/2025.
Licensees will continue to maintain safe and healthful furnishings.
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damaged ottoman. This poses a potential danger to the health of the children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Susan Deschampe
LICENSING EVALUATOR SIGNATURE:

DATE: 09/18/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/18/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 6