304313112-6-9-2025-06-CC-NKTN-DJ2PYJ-20250627114358

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304313112
Report Date: 06/09/2025
Date Signed: 06/09/2025 04:09:09 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/21/2025 and conducted by Evaluator Vivian Trinh

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20250421091419

FACILITY NAME:	VO, THU TRUNG		FACILITY NUMBER:	304313112
ADMINISTRATOR:	VO, THU TRUNG		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(657) 237-5044
CITY:	GARDEN GROVE	STATE: CA	ZIP CODE:	92840
CAPACITY:	14	CENSUS: 5	DATE:	06/09/2025
		UNANNOUNCED	TIME BEGAN:	01:30 PM
MET WITH:	Vo, Thu Trung (Licensee)		TIME COMPLETED:	03:45 PM

ALLEGATION(S):

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Licensee is operating out of ratio.

INVESTIGATION FINDINGS:

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On 6/9/2025, Licensing Program Analyst (LPAs) Vivian Trinh, and (LPA) Kathy Trinh conducted an unannounced subsequent visit to the facility to deliver the findings for a complaint that was initiated on 04/24/2025. LPA met with Licensee Vo, Thu Trung, informed the licensee the purpose of the visit, and was led on a tour of the daycare home. Upon arrival, LPA observed Licensee and 2 adults supervising 5 preschool children.

A review of the Facility Personnel Report Summary conducted on this date 6/9/2025. LPAs observed that Adult 1 (A1) has not received caregiver background checks, criminal record and child abuse index clearances or exemptions. Violation of criminal background check was observed, and is cited on separated 809 report.

On 04/21/2025, the Orange County Regional Child Care Licensing Office received a complaint alleging that the licensee was operating out of ratio.
Continued Page 2.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Vivian Trinh
LICENSING EVALUATOR SIGNATURE:	DATE: 06/09/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/09/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20250421091419

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: VO, THU TRUNG	FACILITY NUMBER: 304313112
	VISIT DATE: 06/09/2025

NARRATIVE

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During the investigation, LPA conducted observations and interviewed three (3) staff members and five (5) parents, LPA attempted to interview three (3) children who did not qualify and reviewed pertinent records, including LIC 9040 Children’s Roster recently party one (1) picture from Licensee and children in daycare from the one of the daycare child’s birthday.

During the visit on 04/24/25, LPAs Trinh and Navar observed five (5) preschool children supervised by 1 adult. During today’s visit 6/9/25, LPAs Vivian Trinh and LPA Kathy Trinh observed 5 children supervised by 2 adults. The facility was observed operating within the adult-child ratio requirement.

During record reviews, LPA reviewed the pictures from the birthday party the facility was celebrating, which indicated that the Licensee only has six (6) preschool children in daycare. Based on the Children's roster, five (5) children are enrolled in the facility.

During interviews, three (3) interviewed staff members stated that the maximum number of children in care is only five children in total. Five (5) interviewed parents did not raise any concerns regarding the above-mentioned allegation.

Based on the information gathered from LPA’s observations, interviews, and record reviews, there is insufficient evidence to corroborate the allegation the licensee was operating out of ratio. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the allegation did or did not occur in the day-care facility. Therefore, the listed allegation is UNSUBSTANTIATED.

An exit interview was completed. The report was reviewed and discussed with Licensee Vo, Thu Trung, (In Vietnamese). Appeal Rights were provided. Licensee Vo, Thu Trung was informed that the “Notice of Site Visit” must be posted for 30 consecutive days. Failure to post will result in Civil Penalties of $100.00.

(End of the Report.)

SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Vivian Trinh
LICENSING EVALUATOR SIGNATURE:	DATE: 06/09/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/09/2025

LIC9099 (FAS) - (06/04)

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