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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304313240
Report Date: 05/20/2025
Date Signed: 05/20/2025 11:42:58 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/19/2025 and conducted by Evaluator Soo Jin Jung
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20250519125014
FACILITY NAME:OH-CHOI, JOOLEEFACILITY NUMBER:
304313240
ADMINISTRATOR:OH-CHOI, JOOLEEFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(714) 888-4439
CITY:IRVINESTATE: CAZIP CODE:
92602
CAPACITY:14CENSUS: 8DATE:
05/20/2025
UNANNOUNCEDTIME BEGAN:
09:05 AM
MET WITH:Licensee, JOOLEE OH-CHOITIME COMPLETED:
12:00 PM
ALLEGATION(S):
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Licensee does not keep day care clean and orderly.
INVESTIGATION FINDINGS:
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On 5/20/2025, Licensing Program Analysts (LPAs), Christine Jung and Jessica Carreiro, conducted an unannounced visit to the facility to initiate and deliver findings for a complaint that was received at the Orange County Regional Child Care Licensing Office. LPAs met with Licensee, JooLee Oh-Choi and explained the reason for the visit. LPAs were led on a tour of the facility and observed a total of eight (8) children and two (2) staff with the licensee.

A review of the Facility Personnel Report Summary on this date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions. During today’s inspection the facility was operating within its licensed capacity and within compliance of staffing ratios.

(Go to Page 2)
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Soo Jin Jung
LICENSING EVALUATOR SIGNATURE:

DATE: 05/20/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/20/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 06-CC-20250519125014
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: OH-CHOI, JOOLEE
FACILITY NUMBER: 304313240
VISIT DATE: 05/20/2025
NARRATIVE
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(Page 2)
On 5/19/2025, the Orange County Regional Child Care Licensing Office received a complaint with one allegation listed above: Reporting Party (RP) alleged that licensee does not keep day care clean and orderly.

On 5/20/2025, LPAs made an unannounced visit to the facility and interviewed two (2) staff and four (4) children. All staff interviewed confirmed that there is a broken window in one of the areas licensed for the day care. The broken window is in the downstairs bedroom adjacent to the kitchen. According to the licensee and staff interviewed, they stated that the window broke due to high winds a couple of weeks ago. All children interviewed also confirmed that there is a broken window in a day care area which they have regular access. Although the children could not confirm how long the window has been broken, they stated that they did not see any broken pieces of glass on the floor.

During the inspection, LPAs advised that the day care areas near the broken window be made off-limits. Licensee removed all children from the bedroom where the broken window is located. LPAs observed licensee making the window inaccessible by means of foam padding on the window and gate to block the window area. Licensee also stated that they will not use the bedroom with the broken window until window is repaired. Licensee provided LPAs a declaration stating that they will keep the areas near the broken window inaccessible to children in care until the window is repaired. Licensee provided LPAs a scheduled date to fix the broken window and will provide proof of repair once the repair is completed.

The Orange County Regional Child Care Licensing Office has investigated the complaint alleging licensee does not keep day care clean and orderly. Based on information gathered from LPAs’ interviews and observations, the preponderance of evidence standard has been met, therefore the allegation is substantiated. California Code of Regulations, Title 22, Division 12 & Chapter 1, Section 102417(g) Operation of Family Child Care Home is cited; see LIC 9099D.

A notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with the Licensee, JooLee Oh-Choi.

End of report.
SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Soo Jin Jung
LICENSING EVALUATOR SIGNATURE:

DATE: 05/20/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/20/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 06-CC-20250519125014
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: OH-CHOI, JOOLEE
FACILITY NUMBER: 304313240
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/20/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
05/20/2025
Section Cited
CCR
102417(g)
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102417(g) The home shall be free from defects or conditions which might endanger a child. Safety precautions shall include but not be limited to... This requirement was not met as evidenced by:
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During the visit, licensee blocked the window with a foam board. installed a gate around the outside of the window, and stated that they will not use the bedroom with the broken window until the window is repaired. LPA observed a scheduled date to fix the window.
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Based on observation and interview, the licensee did not comply with the section cited above in that, there was a broken window in an area accessible to daycare children, which poses a potential health, safety or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Soo Jin Jung
LICENSING EVALUATOR SIGNATURE:

DATE: 05/20/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/20/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3