304313565-2-20-2025-06-CC-NKTN-DEBPKZ-20250228102354

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304313565
Report Date: 02/20/2025
Date Signed: 02/20/2025 03:22:47 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/02/2024 and conducted by Evaluator Alma Castro

COMPLAINT CONTROL NUMBER: 06-CC-20241202142910

FACILITY NAME:	HERNANDEZ-GARCIA, ALBA		FACILITY NUMBER:	304313565
ADMINISTRATOR:	HERNANDEZ-GARCIA, ALBA		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(949) 929-5994
CITY:	IRVINE	STATE: CA	ZIP CODE:	92612
CAPACITY:	14	CENSUS: 9	DATE:	02/20/2025
		UNANNOUNCED	TIME BEGAN:	02:00 PM
MET WITH:	Licensee Alba Hernandez-Garcia		TIME COMPLETED:	04:00 PM

ALLEGATION(S):

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Licensee yells at children.
Licensee handles children in care roughly
Licensee failed to report incident to parent/child representative

INVESTIGATION FINDINGS:

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On 2/20/2025, Licensing Program Analyst (LPA), Alma Castro, conducted an unannounced subsequent visit to the facility to deliver the findings for a complaint that was initiated on 12/06/2024. LPA met with Alba Hernandez-Garcia and explained the reason for the visit. LPA was led on a tour of the facility and observed a total of 9 children and 2 staff.

On 12/02/204, the Orange County Regional Child Care Licensing Office received a complaint with the allegations listed as: (1) Licensee yells at children, (2) Licensee handles children in care roughly, and (3) Licensee failed to report incident to parent/child representative.

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Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Alma Castro
LICENSING EVALUATOR SIGNATURE:	DATE: 02/20/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/20/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20241202142910

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: HERNANDEZ-GARCIA, ALBA	FACILITY NUMBER: 304313565
	VISIT DATE: 02/20/2025

NARRATIVE

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On 12/06/2024, LPA made an unannounced visit to the facility and interviewed staff. Licensee provided LPA with facility roster and previous assistant contact information.

During investigation, LPA conducted observations on the interactions between Licensee and children in care during playtime and transitioning to naptime. LPA interviewed five (8) adults, contacted four (7) parents, but only two (2) answered. LPA attempted to conduct child interviews, but children were taking a nap.

Regarding allegation (1) Licensee yells at children during LPA’s observations on supervision, LPA observed the Licensee speak to children in a stern, but appropriate tone. Seven (7) out of eight (8) adults interviews stated that they have not witnessed Licensee yell at children in care. LPA attempted to conduct child interviews, but children were taking a nap. Both parents interviewed did not disclose any concerns regarding the above-named allegation.

Regarding allegation (2) Licensee handles children in care roughly, LPA did not observe the Licensee handle children in a rough manner. Seven (7) out of eight (8) adults interviews stated they had not witnessed Licensee handle children in a rough manner. LPA attempted to conduct child interviews, but children were taking a nap. Both parents interviewed did not disclose any concerns regarding the above-named allegation.

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SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Alma Castro
LICENSING EVALUATOR SIGNATURE:	DATE: 02/20/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/20/2025

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20241202142910

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: HERNANDEZ-GARCIA, ALBA	FACILITY NUMBER: 304313565
	VISIT DATE: 02/20/2025

NARRATIVE

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Regarding allegation (3), Licensee failed to report incident to parent/child representative, Licensee stated that they verbally notify parents/caregivers of any incidents or accidents that occur at the facility. Licensee stated that they do not own any type of ball (playground, sport or recreational) and none were observed during the visit(s). Five (5) out of six (6) adults interviews stated that they have not witnessed the Licensee fail to report incidents to parent/child representative. Children were not able to be interviewed since they were all sleep (taking a nap). Both parents interviewed did not disclose any concerns regarding the above-named allegation.

The Orange County Regional Child Care Licensing Office has investigated the complaint alleging that (1) Licensee yells at children, (2) Licensee handles children in care roughly, and (3) Licensee failed to report incident to parent/child representative. Based on the information gathered from LPA’s interviews and record reviews, although the allegation may have happened or is valid, there was not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegations are unsubstantiated.

No deficiencies cited.

A notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with the Licensee, Alba Hernandez-Garcia.

End of Report

SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Alma Castro
LICENSING EVALUATOR SIGNATURE:	DATE: 02/20/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/20/2025

LIC9099 (FAS) - (06/04)

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