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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304313601
Report Date: 12/16/2025
Date Signed: 12/16/2025 11:35:55 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/14/2025 and conducted by Evaluator Dean Thompson
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20251114163541
FACILITY NAME:SHATERNIK, OKSANAFACILITY NUMBER:
304313601
ADMINISTRATOR:SHATERNIK, OKSANAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(949) 606-4473
CITY:MISSION VIEJOSTATE: CAZIP CODE:
92692
CAPACITY:14CENSUS: 10DATE:
12/16/2025
UNANNOUNCEDTIME BEGAN:
11:00 AM
MET WITH:Oksana ShaternikTIME COMPLETED:
12:00 PM
ALLEGATION(S):
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Licensee did not prevent children from being inappropriately touched by other children
Licensee consumed alcohol during work hours, impairing their ability to provide adequate care and supervision, which presents a risk to children in care
Child in care sustained unexplained injuries due to neglect/lack of supervision
Licensee left hazards accessible to children in care
Licensee did not ensure proper ratios were maintained
Licensee did not follow proper reporting requirements.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Thompson conducted an unannounced complaint investigation. This is a continuation of the investigation initiated on 11/18/2025. Upon arrival, LPA met with licensee Oksana Shaternik, to deliver complaint findings. Licensee guided LPA on a tour of the facility. LPA observed a total of 10 children with licensee and assistant.

During the inspection it was determined the facility is operating within its licensed capacity and within compliance with staffing ratios on today’s date. A review of the Facility Personnel Report Summary indicates all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.

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Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Dean Thompson
LICENSING EVALUATOR SIGNATURE:

DATE: 12/16/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/16/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 06-CC-20251114163541
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: SHATERNIK, OKSANA
FACILITY NUMBER: 304313601
VISIT DATE: 12/16/2025
NARRATIVE
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The Orange County Child Care Office received a complaint 11/14/2025, with six allegations (1) Licensee did not prevent children from being inappropriately touched by other children, (2) Licensee consumed alcohol during work hours, impairing their ability to provide adequate care and supervision, which presents a risk to children in care, (3) Child in care sustained unexplained injuries due to neglect/lack of supervision, (4) Licensee left hazards accessible to children in care, (5) Licensee did not ensure proper ratios were maintained, and (6) Licensee did not follow proper reporting requirements.

During the investigation LPA interviewed two staff, took pictures inside and outside the facility, and reviewed documents.

Reporting Party (RP) alleges Licensee did not prevent children from being inappropriately touched by other children. The RP mentioned on 11/17/2025, their child, child #1 (C1) was inappropriately touched by another child resulting in their child bottom hurting and being red. On 11/17/2025, LPA reached out to the RP requesting medical records. RP stated their child was taken to the doctor’s office and medical records were not available but would be requested. On 11/18/2025, LPA interviewed licensee and assistant. Licensee stated C1 last day in care was on 11/12/2025 and facility roster reviewed shows C1 disenrolled on 11/13/2025. Licensee and assistant stated they never witnessed any inappropriate child on child touching. On 12/11/2025 LPA followed up with RP for the medical records and RP was able to provide LPA with documentation. Medical records from the doctor’s office reads “Today while discussing with C1, C1 endorses that no one touched them.” Medical records also mentioned it is not clear that there has been any under the cloth touching, and there were no findings.

On 12/9/2025, LPA contacted 11 parents via phone call. Three out of 11 parents were able to be interviewed. Parents interviewed did not divulge any information pertaining to the allegation.

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SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Dean Thompson
LICENSING EVALUATOR SIGNATURE:

DATE: 12/16/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/16/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 06-CC-20251114163541
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: SHATERNIK, OKSANA
FACILITY NUMBER: 304313601
VISIT DATE: 12/16/2025
NARRATIVE
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Reporting Party (RP) alleges Licensee consumed alcohol during work hours, impairing their ability to provide adequate care and supervision, which presents a risk to children in care. RP mentioned on one occasion, the owner appeared to be under the influence of alcohol while supervising children during operating hours and given the repeated presence of open alcohol containers on the premises, this raises significant concerns about their ability to maintain a safe childcare environment. RP stated there were no messages between the RP and licensee expressing concerns and didn’t recall the time or date the incident occurred. On 11/18/2025, LPA interviewed licensee and assistant. Licensee stated she doesn’t consume alcohol. Assistant stated they have never consumed alcohol when children are in care. On 11/18/2025 and 12/16/2025, while touring the home, LPA did not see any alcohol present in the on-limit areas.

On 12/9/2025, LPA contacted 11 parents via phone call. Three out of 11 parents were able to be interviewed. Parents interviewed did not divulge any information pertaining to the allegation.

Reporting Party (RP) alleges Child in care sustained unexplained injuries due to neglect/lack of supervision. RP mentioned C1 returned home with unexplained bruises and this represents inadequate supervision, failure to prevent injury, and failure to inform parents of incidents involving their child. LPA received pictures of bruising on C1 leg but couldn’t determine if the bruises were sustained at the day care. On 11/18/2025, LPA interviewed licensee and assistant. Both Licensee and assistant stated they have never had any children that required medical attention. Licensee and assistant both mentioned that sometimes children sustain bruises from playing with other children or bumping into toys but nothing serious. Licensee and assistant stated if children become physical with one another, children are immediately separated and talk to

On 12/9/2025, LPA contacted 11 parents via phone call. Three out of 11 parents were able to be interviewed. Parents interviewed did not divulge any information pertaining to the allegation.

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SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Dean Thompson
LICENSING EVALUATOR SIGNATURE:

DATE: 12/16/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/16/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 06-CC-20251114163541
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: SHATERNIK, OKSANA
FACILITY NUMBER: 304313601
VISIT DATE: 12/16/2025
NARRATIVE
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Reporting Party (RP) alleges Licensee left hazards accessible to children in care. RP mentioned they have personally observed open bottle of alcohol in the same room where children play. The bottle was placed openly, within reach, and without any safety measures. On 11/18/2025 and on 12/16/2025,, while touring the home, LPA did not see any alcohol present in the on-limit areas, nor did LPA observe any other hazardous items accessible to children. Licensee and assistant both stated alcohol is stored inside a cabinet inside the kitchen which is placed out of reach by children in an off-limit area.

On 12/9/2025, LPA contacted 11 parents via phone call. Three out of 11 parents were able to be interviewed. Parents interviewed did not divulge any information pertaining to the allegation.

Reporting Party (RP) alleges Licensee did not ensure proper ratios were maintained. RP stated, “Despite caring for a group of more than ten children, the facility is frequently staffed only by the owner.” On 11/18/2025 and on 12/16/2025, it was determined the facility is operating within its licensed capacity and within compliance with staffing ratios. Licensee and assistant stated they are both present during day care hours and have never been out of ratio. Both licensee and assistant knew the ratio regulation. LPA received photos from RP but LPA couldn’t determine if the facility was out of ratio.

On 12/9/2025, LPA contacted 11 parents via phone call. Three out of 11 parents were able to be interviewed. Parents interviewed did not divulge any information pertaining to the allegation.

Reporting Party (RP) alleges Licensee did not follow proper reporting requirements. On 11/18/2025, licensee and assistant stated they have never had any injuries with children that needed to be reported to licensing and they do their best to prevent children from being injured.

On 12/9/2025, LPA contacted 11 parents via phone call. Three out of 11 parents were able to be interviewed. Parents interviewed did not divulge any information pertaining to the allegation.

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SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Dean Thompson
LICENSING EVALUATOR SIGNATURE:

DATE: 12/16/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/16/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 06-CC-20251114163541
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: SHATERNIK, OKSANA
FACILITY NUMBER: 304313601
VISIT DATE: 12/16/2025
NARRATIVE
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Children present at the facility did not qualify to be interviewed by translator. C1 was not interviewed per request by parent.

Based on photos received, documents reviewed, interviews with RP, licensee, and parents, there was not enough evidence to substantiate the allegations, (1) Licensee did not prevent children from being inappropriately touched by other children, (2) Licensee consumed alcohol during work hours, impairing their ability to provide adequate care and supervision, which presents a risk to children in care, (3) Child in care sustained unexplained injuries due to neglect/lack of supervision, (4) Licensee left hazards accessible to children in care, (5) Licensee did not ensure proper ratios were maintained, and (6) Licensee did not follow proper reporting requirements.

The Orange County Childcare Office has investigated the complaint alleging (1) Licensee did not prevent children from being inappropriately touched by other children, (2) Licensee consumed alcohol during work hours, impairing their ability to provide adequate care and supervision, which presents a risk to children in care, (3) Child in care sustained unexplained injuries due to neglect/lack of supervision, (4) Licensee left hazards accessible to children in care, (5) Licensee did not ensure proper ratios were maintained, and (6) Licensee did not follow proper reporting requirements: although the allegations may have happened or is valid, there is not enough preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.


In the areas that were evaluated, no deficiencies were observed of the California Code of Regulations, Title 22, Division 12 at the time of the visit.

Exit interview conducted and report was reviewed with licensee Oksana Shaternik.

A notice of site visit was given and must remain posted for 30 days.

Report reviewed with licensee using RussianTranslator ID 16422015

SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Dean Thompson
LICENSING EVALUATOR SIGNATURE:

DATE: 12/16/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/16/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 5