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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304313749
Report Date: 12/19/2025
Date Signed: 12/19/2025 03:13:13 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/26/2025 and conducted by Evaluator Dianna ValdezSantana
COMPLAINT CONTROL NUMBER: 06-CC-20250926111604
FACILITY NAME:RASTEGARI, MAHINFACILITY NUMBER:
304313749
ADMINISTRATOR:RASTEGARI, MAHINFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(714) 349-7736
CITY:ANAHEIMSTATE: CAZIP CODE:
92802
CAPACITY:14CENSUS: 12DATE:
12/19/2025
UNANNOUNCEDTIME BEGAN:
02:15 PM
MET WITH:Licensee, Rastegari, Mahin "Sophia"TIME COMPLETED:
03:30 PM
ALLEGATION(S):
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Facility did not meet child's diapering needs.
Facility restricted children from drinking water.
Facility did not ensure that it is free of bugs/insects.
INVESTIGATION FINDINGS:
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On 12/19/2025 Licensing Program Analyst (LPA) Dianna Valdez Santana made an unannounced visit to Mahin “Sophia” Rastegari’s family child care home for the purpose to deliver findings of a complaint received. Upon arrival, LPA was met by licensee, Mahin “Sophia” Rastegari and administrator, Yasha Rastegari who were explained the reason for today’s visit. LPA was provided a tour of the facility; census was taken there were 3 Staff caring for 12 children (1 infant and 4 school-age children and 7 preschool-age children) present at the time of inspection.
A review of the Facility Personnel Report Summary conducted on today’s date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions.

On 9/26/2025 a complaint was filed with the Licensing office stating, Facility did not meet child's diapering needs, Facility restricted children from drinking water, and Facility did not ensure that it is free of bugs/insects. During the course of investigation, LPA interviewed 4 staff members, 2 parents and 4 children.
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Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Dianna ValdezSantana
LICENSING EVALUATOR SIGNATURE:

DATE: 12/19/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/19/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 06-CC-20250926111604
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: RASTEGARI, MAHIN
FACILITY NUMBER: 304313749
VISIT DATE: 12/19/2025
NARRATIVE
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Regarding the allegation of Facility did not meet child's diapering needs, Staff #1 (S1) stated there is only one child that is still potty training, the child is taken to the restroom every 30 minutes. S1 works with preschool-age children and does not change children’s diapers. Staff #2 (S2) stated staff change diapers as needed. S2 checks the children’s diapers every 20 minutes to see if the children need to be changed. Staff have a diaper changing log for bowel movements. Staff #3 (S3) disclosed S3 usually checks the infants’ diapers all the time, every 20 minutes. Staff log bowel movement/diaper changes but are going to start logging urination diaper changes as well. S3 stated when infants have diaper rashes it is because they arrived with one from home. They have diaper rash cream, S3 will inform Staff #4 (S4) and S4 speaks to the parents. Staff will create an ouch report and it’s given to the parent. Staff constantly communicate with parents about diaper changes and if staff notice anything unusual, staff tell them too. S4 disclosed as far as diaper changes, children’s diapers are changed needed, before naptime and after naptime. For potty trainers staff take them to the bathroom every 30 minutes. Staff record bowel movements on a diaper changing log and will now start to record urination diaper changes as well. Two (2) of two (2) parents interviewed had no issues or concerns with the daycare.

LPA’s observations during the inspection, LPA observed the infant Diaper Changing Log that log each infant’s bowel movements. Staff stated they will start to log urination diaper changes as well. Staff seemed to change the children’s diapers as needed.

Regarding the allegation, Facility restricted children from drinking water, S1 disclosed that children have constant access to water. The children have their own water bottles, staff refill them as needed. Each classroom also has jugs of water with cups. There are water breaks throughout the day and staff do encourage children to drink water often. S2 stated children have their own water bottles that are labeled with their names. Classrooms have a water jug so that staff can refill them. S2 disclosed giving the children water every 30 minutes to 1 hr. S2 will ask does anyone want water and the children come running. S3 stated children have access to water by the classroom water jug and cups and kids have their own sippy water bottles. S3 ensures the infants have water often by reading their body language, and some do say “wawa” and staff make sure to always offer water. Staff cannot push it but staff encourage them. S4 disclosed children have access to drinking water by water pitchers in the classrooms and children have their own water bottles and cups for those that don’t. Staff also offer water at meals.

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SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Dianna ValdezSantana
LICENSING EVALUATOR SIGNATURE:

DATE: 12/19/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/19/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 06-CC-20250926111604
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: RASTEGARI, MAHIN
FACILITY NUMBER: 304313749
VISIT DATE: 12/19/2025
NARRATIVE
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The children will ask staff to refill, and staff refill them. As far as for infants, it’s the same thing, there is a water jug and water bottles in the classroom. It’s also a requirement for the food program; S4 has worked with children for 40 years, S4 can read the infant’s body language. The infants also get water offered at meals. Four (4) out of four (4) children interviewed denied staff have ever denied them water and stated there is water available to drink. Two of two parents interviewed made no disclosures regarding the allegation.

LPA’s observations during the inspection, LPA observed water pitchers in each classroom with cups in addition to children’s own water bottles with their names labeled on them. Every child’s bottles had water in the them and staff seemed to refill them as needed and had water available for children throughout the day.

Regarding the allegation, Facility did not ensure that it is free of bugs/insects, S1 stated the only time there has been insects is during the summer like mosquitos and fleas. The facility was treated twice, inside and outside. Since then, S1 has not seen any fleas. If staff see any evidence of insects, they will get the facility serviced right away but if not, at least annually during the summer. S2 disclosed sometimes that in the summer the children get mosquitos bites but it’s only like one or two and staff ask parents to bring bug spray. But never like a swarm of bites. S2 stated that usually in the summer there is mosquitoes and fruit flies. When staff start to see insects, staff tell S5, and S5 takes care of it right away and the facility gets treated. In the summer as soon as staff notice any bites on the children, staff tell S5. Some kids come with bites from home, but staff still let S5 know. S3 disclosed that in the summertime the facility got mosquitoes and fruit flies. Pest control comes often to maintain the facility. If more treatments are needed, they come more often. The children have gotten bites in the summertime, but they also get some from home, some kids are sensitive. S4 disclosed that last year and this year, in the summer, there was a flea problem. S4 had an exterminator come and treat the facility. When there is a problem, the exterminators come on the weekends. The facility was treated until there wasn’t a problem anymore. Some of the children got bites but just during that time in the summer but no more. Three (3) out of four (4) children interviewed denied getting insect bites at the facility. Child #1 (C1) disclosed getting mosquito bites and that since the school got sprayed, it helped the problem. Two of two parents interviewed made no disclosures regarding the allegation.

LPA’s observations during the inspection, LPA did not observe insects or evidence of insects at the facility. LPA was provided with Pest Control invoices which show the facility seems to be getting treated regularly from 2022 to the current year, 2025.

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SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Dianna ValdezSantana
LICENSING EVALUATOR SIGNATURE:

DATE: 12/19/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/19/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 06-CC-20250926111604
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: RASTEGARI, MAHIN
FACILITY NUMBER: 304313749
VISIT DATE: 12/19/2025
NARRATIVE
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The invoice demonstrates that in the summer that facility was specifically treated for fleas. LPA also received the facility’s “Preschool Cleaning and Sanitation Schedule” which shows staff’s daily, weekly, monthly, quarterly and “as needed” tasks for maintaining the facility clean.

Based on LPA’s interviews and record review, there is insufficient evidence to corroborate the allegation of Facility did not meet child's diapering needs, Facility restricted children from drinking water, and Facility did not ensure that it is free of bugs/insects. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur; therefore, the allegation is UNSUBSTANTIATED.

Exit interview was conducted, and report was reviewed and discussed with facility representative. Notice of Site Visit was posted during the visit. The facility representative was informed that the Notice of Site Visit must be posted for 30 consecutive days. The facility was provided a copy of their appeal rights (LIC 9058 12/15) and their signature on this form acknowledges receipt of these rights. End of Report.

Page 4 of 4. End of Report.

SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Dianna ValdezSantana
LICENSING EVALUATOR SIGNATURE:

DATE: 12/19/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/19/2025
LIC9099 (FAS) - (06/04)
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