304313952-12-2-2022-06-CC-RLOZ-CM2VN6-20221212153438

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304313952
Report Date: 12/02/2022
Date Signed: 12/02/2022 01:39:37 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/09/2022 and conducted by Evaluator Pat Rivas

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20220909163706

FACILITY NAME:	NAVARRO, PATRICIA		FACILITY NUMBER:	304313952
ADMINISTRATOR:			FACILITY TYPE:	810
ADDRESS:			TELEPHONE:
CITY:		STATE:	ZIP CODE:
CAPACITY:	8	CENSUS: 4	DATE:	12/02/2022
		UNANNOUNCED	TIME BEGAN:	12:10 PM
MET WITH:	Patricia Navarro, Licensee		TIME COMPLETED:	02:45 PM

ALLEGATION(S):

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Provider did not attend to day care child's needs.
Provider did not provide a comfortable temperature for day care children in care.
Provider did not provide day care child clothing.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) P Rivas conducted an unannounced complant inspection to render findings for the above allegations.There were 4 children 1 infant and 3 toddlers; present with licensee upon arrival. A review of the Facility Personnel Report Summary on this date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions.

The Regional Office received a complaint on 09/09/22 alleging that the licensee did not Attend to day care child's needs; provider did not provide a comfortable temperature for day care children in care; provider did not provide day care child clothing. LPA Rivas conducted investigation the above allegations which included, review of records, interview with licensee and licensee's son, interview with parents and LPA observations.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Rina Lopez
LICENSING EVALUATOR NAME: Pat Rivas
LICENSING EVALUATOR SIGNATURE:	DATE: 12/02/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/02/2022

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20220909163706

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: NAVARRO, PATRICIA	FACILITY NUMBER: 304313952
	VISIT DATE: 12/02/2022

NARRATIVE

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In reference to the allegation; Provider did not attend to day care child's needs. LPA interviewed two parents who did not divulge any concerns with care being provided. Licensee's interview indicated she has not let a child cry without attending to it. Licensee also stated that if a child cries that is because something is wrong and if she is unable to console the child she contact's the parents to see if there were any issues she needs to be aware of. If child continues to cry inconsolably she would call the parent to come pick them up but this has not happened in years. LPA's observations of children on 09/14/22 in the AM and 12/02/22 in the PM noted children playing, eating, watching television. LPA observed licensee attending to children. LPA was unable to qualify children. Based on the available information the allegation Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.

In reference to the allegation; Provider did not provide a comfortable temperature for day care children in care. Licensee stated that she has a portable (air conditioning ) AC unit and it is constantly on at 69 degrees, it has been working without fail this whole summer. On 09/14/22 LPA observed portable a/c unit in place and temperature reading at 69 degrees. On 12/01/22 portable AC unit was not in place, per licensee it was in storage for winter. LPA viewed NEST heating system set at 73 degrees during visit on 12/02/22. Interview with two parents indicated they have seen a portable a/c unit in the facility. Interview with licensee's son who sets the equipment in the facility indicated he set the temperature of the portable a/c unit at 69 degrees. Based on the available information the allegation Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.

continued on page 3

SUPERVISORS NAME: Rina Lopez
LICENSING EVALUATOR NAME: Pat Rivas
LICENSING EVALUATOR SIGNATURE:	DATE: 12/02/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/02/2022

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 06-CC-20220909163706

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: NAVARRO, PATRICIA	FACILITY NUMBER: 304313952
	VISIT DATE: 12/02/2022

NARRATIVE

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In reference to the allegation; Provider did not provide day care child clothing. Provider stated she has never given a child to a parent with no clothing, further licensee reports she obtains extra clothing from parents in case there are accidents or a change is needed. States she changes children with clothing provided by parents. Interview with two parents indicated they provide extra clothes for change. On 12/02/22 LPA observed children's back packs that included extra set of clothing. Based on the available information the allegation Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.

An exit interview was conducted with Licensee Patricia Navarro in Spanish. . Appeal Rights were explained. The Director was provided a copy of appeal rights (LIC 9058) 01/16) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days. First level appeals should be sent to the Regional Manager to the address listed.

The Notice of Site Visit was given and discussed it must be posted as required by H & S Code Sec. 1596.817. Notice of Site Visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100.00.

SUPERVISORS NAME: Rina Lopez
LICENSING EVALUATOR NAME: Pat Rivas
LICENSING EVALUATOR SIGNATURE:	DATE: 12/02/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/02/2022

LIC9099 (FAS) - (06/04)

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