304313952-10-18-2023-06-CC-JHAN-CWWLJN-20231024084811

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304313952
Report Date: 10/18/2023
Date Signed: 10/18/2023 02:47:46 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/05/2023 and conducted by Evaluator Giselle Lucero

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20230905212855

FACILITY NAME:	NAVARRO, PATRICIA		FACILITY NUMBER:	304313952
ADMINISTRATOR:			FACILITY TYPE:	810
ADDRESS:			TELEPHONE:
CITY:		STATE:	ZIP CODE:
CAPACITY:	8	CENSUS: 4	DATE:	10/18/2023
		UNANNOUNCED	TIME BEGAN:	01:20 PM
MET WITH:	Licensee Patricia Navarro		TIME COMPLETED:	03:00 PM

ALLEGATION(S):

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Licensee does not spend a sufficient amount of time at the facility.
Staff is providing care and supervision to day care children while under the influence.
Licensee's behavior is inimical to the care of children.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Giselle Lucero conducted an unannounced complaint inspection to deliver the findings for the above allegations. This is a continuation of the investigation initiated on 09/12/2023. Upon arrival LPA met with Licensee Patricia Navarro and explained the reason for the visit and toured around the facility. At 1:20 PM census was taken and there were 4 children, which included 3 preschool age children and 1 infant in the living room.

A review of staff records on this date indicated that all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.

On 09/05/2023, the Department received a complaint alleging (1) Licensee does not spend a sufficient amount of time at the facility, (2) Staff is providing care and supervision to day care children while under the influence and (3) Licensee's behavior is inimical to the care of children.
(continue to page 2)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Giselle Lucero
LICENSING EVALUATOR SIGNATURE:	DATE: 10/18/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/18/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 06-CC-20230905212855

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: NAVARRO, PATRICIA	FACILITY NUMBER: 304313952
	VISIT DATE: 10/18/2023

NARRATIVE

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(page 2)
The Reporting Party (RP) disclosed Staff #1 (S1) is out of the facility most of the time. RP also disclosed observing Staff #2 (S2) during their break go out to their truck to smoke weed. RP is worried about the care of the children with a person under drug influence. RP also disclosed hearing adults arguing while the children are in care.

During the investigation LPA Lucero interviewed 2 staff members, 3 parents, and reviewed the children’s roster.

During the investigation on 09/15/2023, LPA Lucero interviewed 2 staff. Staff 1 (S1) stated assistants are only scheduled to work 4 hours a day, assistants don’t really get breaks. If they decide to eat, assistants can eat in the kitchen or in the backyard. S1 denied being aware of any assistants smoking weed outside the home or observing any assistants smoking weed. S1 disclosed going to the doctor’s appointments once in April 2023 and once in May 2023 and leaving the children in Staff 3’s (S3) care for about an hour. S3 no longer works at the facility. S1 denied leaving the home frequently while children are in care. S1 disclosed being unaware of any arguments or yelling occurring in the facility. S1 stated adults living in the home enter the home through another entrance and are usually in the home when the children are no longer in care.

Staff 2 (S2) stated S2 takes breaks in the backyard. S2 denied smoking weed at the home or being aware of anyone else smoking weed around the home. S2 disclosed S1 is always present in the home when children are in care and has never left the children under S2’s care. S2 disclosed being unaware of any adult argument or yelling in the home.

On 10/18/2023, LPA attempted to interview S3, S3 was unavailable for interview.

On 09/15/2023, LPA attempted to interview 3 children; children were not qualified to be interviewed.

On 09/27/2023 LPA attempted to interview 6 parents, however only 3 parents were available for interview. 3 out of 3 parents interviewed stated they are satisfied with the childcare facility, and they do not have any concerns.

(continue to page 3)

SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Giselle Lucero
LICENSING EVALUATOR SIGNATURE:	DATE: 10/18/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/18/2023

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 06-CC-20230905212855

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: NAVARRO, PATRICIA	FACILITY NUMBER: 304313952
	VISIT DATE: 10/18/2023

NARRATIVE

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(page 3)
Based on LPA’s interviews conducted with 2 staff and 3 parents, it has been determined there was insufficient evidence that (1) Licensee does not spend a sufficient amount of time at the facility, (2) Staff is providing care and supervision to day care children while under the influence and (3) Licensee's behavior is inimical to the care of children. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated.

Exit interview conducted and report was reviewed with Licensee Patricia Navarro in Spanish. A notice of site visit was given and must remain posted for 30 days.

Appeal Rights were explained. The Licensee was provided a copy of appeal rights (LIC 9058 01/16) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days. First level appeals should be sent to the regional manager to the address listed above.

End of Report.

SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Giselle Lucero
LICENSING EVALUATOR SIGNATURE:	DATE: 10/18/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/18/2023

LIC9099 (FAS) - (06/04)

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