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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304313952
Report Date: 02/27/2026
Date Signed: 02/27/2026 12:07:54 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/02/2026 and conducted by Evaluator Giselle Lucero
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20260102081923
FACILITY NAME:NAVARRO, PATRICIAFACILITY NUMBER:
304313952
ADMINISTRATOR:NAVARRO, PATRICIAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(714) 586-1563
CITY:SANTA ANASTATE: CAZIP CODE:
92701
CAPACITY:14CENSUS: 4DATE:
02/27/2026
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Licensee Patricia NavarroTIME COMPLETED:
11:30 AM
ALLEGATION(S):
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Licensee is not present at the facility 80% of the operating hours
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPAs) Giselle Lucero and Soo Jin Jung conducted a complaint investigation visit regarding the above complaint allegations. LPA observed licensee and assistant caring for 1 infant and 2 4 preschool children in the living room.

A review of facility Personnel Report Summary on this date indicates that all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions.

The Department received a complaint on 01/02/2026 alleging Licensee is not present at the facility 80% of the operating hours. The Reporting Party (RP) alleged that the Licensee is currently out of the country and has been absent for approximately one week, during which time the children have been left in the care of an adult.
(continue to page 2)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Giselle Lucero
LICENSING EVALUATOR SIGNATURE:

DATE: 02/27/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/27/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 06-CC-20260102081923
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: NAVARRO, PATRICIA
FACILITY NUMBER: 304313952
VISIT DATE: 02/27/2026
NARRATIVE
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(page 2)
During the course of the investigation, LPA Lucero conducted interviews with the Licensee and two (2) parents.

During interview with Licensee, Licensee stated the daycare was closed from 12/24/2025 through 12/26/2025 and from 12/29/2025 through 01/01/2026. The licensee stated she informed all parents of the closures in advance and provided a written notice. The LPA obtained a copy of the notice and observed that the information was consistent with the licensee’s statement.

LPA was unable to interview children present in the daycare, as they were not qualified to participate in interviews.

LPA interviewed two parents, both of whom stated that the daycare was closed on the dates referenced above.

Based on the information obtained through interviews, there is insufficient evidence to support the allegation Licensee is not present at the facility 80% of the operating hours. Although the alleged violation may have occurred, the evidence does not meet the preponderance standard required to substantiate the claims. Therefore, the allegation is determined to be unsubstantiated.

End of report.
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Giselle Lucero
LICENSING EVALUATOR SIGNATURE:

DATE: 02/27/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/27/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2