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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304313952
Report Date: 05/19/2026
Date Signed: 05/19/2026 11:44:44 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/01/2026 and conducted by Evaluator Giselle Lucero
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20260401151824
FACILITY NAME:NAVARRO, PATRICIAFACILITY NUMBER:
304313952
ADMINISTRATOR:NAVARRO, PATRICIAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(714) 586-1563
CITY:SANTA ANASTATE: CAZIP CODE:
92701
CAPACITY:14CENSUS: 7DATE:
05/19/2026
UNANNOUNCEDTIME BEGAN:
09:35 AM
MET WITH:Licensee Patricia NavarroTIME COMPLETED:
12:00 PM
ALLEGATION(S):
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Staff handles children in a rough manner.
The licensee does ensure that children in care have proper supervision
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Giselle Lucero conducted a complaint visit to deliver the findings for the above allegations. LPA observed licensee and assistant caring for 4 infants and 4 preschool children playing in the child care room and in the backyard.

A review of facility Personnel Report Summary on this date indicates that all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions.

The Department received a complaint on 04/11/2026 alleging that (1) staff handle children in a rough manner and (2) the licensee does not ensure that children in care receive proper supervision. The Reporting Party (RP) stated that Staff #1 (S1) remains in their room and does not adequately supervise the children. The RP also reported that S1 handles the children roughly, pushes them against the wall, and keeps them in feeding chairs or facing the wall for extended periods.
(continue to page 2)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Giselle Lucero
LICENSING EVALUATOR SIGNATURE:

DATE: 05/19/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/19/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 06-CC-20260401151824
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: NAVARRO, PATRICIA
FACILITY NUMBER: 304313952
VISIT DATE: 05/19/2026
NARRATIVE
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(Page 2)

LPA unable to obtain additional information as no contact information is available for the RP

During the course of the investigation, LPA Lucero conducted interviews with two (2) staff and one (1) parent.

During the staff interviews, staff denied all allegations. Staff stated they are always present with the children and actively supervising them. Staff further denied handling children in a rough manner and also denied keeping children in time out for an extended duration.

Parent interviewed stated they did not have any concerns regarding the facility.

The Licensee also provided written statements from seven (7) parents who currently have children enrolled in the day care. The letters indicate that the parents are satisfied with the Licensee’s day care services and do not have any concerns.

LPA was unable to interview children present during LPA's visits, as they were not qualified to participate in interviews.

Based on the information obtained through interviews and letters, there is insufficient evidence to support the allegations stating (1) staff handle children in a rough manner and (2) the licensee does not ensure that children in care receive proper supervision. Although the alleged violations may have occurred, the evidence does not meet the preponderance standard required to substantiate the claims. Therefore, the allegations are determined to be unsubstantiated.

End of report.
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Giselle Lucero
LICENSING EVALUATOR SIGNATURE:

DATE: 05/19/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/19/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2