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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304313952
Report Date: 02/25/2025
Date Signed: 02/25/2025 03:03:15 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/21/2025 and conducted by Evaluator Giselle Lucero
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20250121095104
FACILITY NAME:NAVARRO, PATRICIAFACILITY NUMBER:
304313952
ADMINISTRATOR:FACILITY TYPE:
810
ADDRESS:TELEPHONE:
CITY:STATE: ZIP CODE:
CAPACITY:8CENSUS: 3DATE:
02/25/2025
UNANNOUNCEDTIME BEGAN:
01:50 PM
MET WITH:Licensee Patricia NavarroTIME COMPLETED:
03:10 PM
ALLEGATION(S):
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Licensee handled day-care children in a rough manner
Licensee yells at the children.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Giselle Lucero conducted a complaint investigation visit regarding the above complaint allegation. LPA observed licensee caring for 1 infant and 2 preschool children in the living room.

A review of facility Personnel Report Summary on this date indicates that all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions.

The Department received a complaint on 01/21/2025 alleging (1) licensee handled day-care children in a rough manner and (2) the licensee yells at the children. Reporting Party (RP) reported the licensee yelled at Child #1 (C1) and tugged on a C1's arm.
(continue to page 2)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Giselle Lucero
LICENSING EVALUATOR SIGNATURE:

DATE: 02/25/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/25/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 06-CC-20250121095104
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: NAVARRO, PATRICIA
FACILITY NUMBER: 304313952
VISIT DATE: 02/25/2025
NARRATIVE
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(page 2)
During the investigation LPA Lucero interviewed the Licensee, 3 parents, and attempted to interview C1.

During interview with the Licensee, Licensee denied yelling at day care children and denied ever handling children in a rough manner. Licensee recalled a time where she yelled at her dog to return to a bedroom and a parent, while dropping off their child, misunderstood the incident and thought the licensee was yelling at a child. Licensee stated she clarified the incident with the parent.

LPA did not interview C1, due to their age. LPA attempted to interview a child, but child was not qualified for interview. All other children in care during LPA's visits were not interviewed due to their age.

LPA interviewed 3 parents. Parents interviewed made no disclosures.

Based on LPA’s interviews, it has been determined there was insufficient evidence that the (1) licensee handled day-care children in a rough manner and (2) the licensee yells at the children. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated.

Exit interview conducted and report was reviewed with Licensee Patricia Navarro. A notice of site visit was given and must remain posted for 30 days.



End of report.
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Giselle Lucero
LICENSING EVALUATOR SIGNATURE:

DATE: 02/25/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/25/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2