304313964-10-20-2025-06-CC-TNGN-DMUKNR-20251027080333

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304313964
Report Date: 10/16/2025
Date Signed: 10/20/2025 03:55:38 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/08/2025 and conducted by Evaluator Patricia Duron

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20250808144850

FACILITY NAME:	CLEMENS, SANDRA & ONYEBUJOR, NGOZI		FACILITY NUMBER:	304313964
ADMINISTRATOR:	CLEMENS, S. & ONYEBUJOR, N		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(714) 956-7236
CITY:	ANAHEIM	STATE: CA	ZIP CODE:	92806
CAPACITY:	14	CENSUS: 10	DATE:	10/16/2025
		UNANNOUNCED	TIME BEGAN:	02:00 PM
MET WITH:	Clemens, Sandra Licensee		TIME COMPLETED:	03:40 PM

ALLEGATION(S):

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Licensee inappropriately disciplines children in care.
Licensee yell at children in care.

INVESTIGATION FINDINGS:

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On 10/16/25 at 2:00 PM, Licensing Program Analyst (LPA) Duron conducted an unannounced complaint visit to deliver the complaint findings for the above allegations. This is a continuation of the investigation initiated on 8/12/2025, LPA met with licensee Sandra Clemens nformed them of the purpose of the visit. The Director guided LPA on a tour of the facility and census was taken. The overall census observed was 10 preschool children with 2 staff members.
A review of the Facility Report Summary on this date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions. During today’s inspection the facility was operating within facility's licensed capacity and within compliance of staffing ratios.
On 08/08/2025, the Orange County Child Care Office received a complaint alleging: (1) Licensee inappropriately disciplines children in care (2) Licensee yell at children in care. Reporting Party (RP) stated the licensee spanks or yanks children when they misbehave. RP stated the licensee often yells at the children in her care. Page 1 of 2

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Patricia Duron
LICENSING EVALUATOR SIGNATURE:	DATE: 10/16/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/16/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20250808144850

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: CLEMENS, SANDRA & ONYEBUJOR, NGOZI	FACILITY NUMBER: 304313964
	VISIT DATE: 10/16/2025

NARRATIVE

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During the course of investigation, LPA toured that facility, obtained facility roster and conducted surveillance. LPA conducted interviews with 3 staff members, 4 children, and 3 parents and reviewed records.
Regarding allegation (1) Licensee inappropriately disciplines children in care

LPA interviewed 3 staff members. 3 out of 3 staff members stated they have not witnessed licensee inappropriately disciplines children in care. Staff #2 (S2) stated that staff talk to the children to see what happened. Sometimes the children need a diaper change, are hungry, or need comfort, in which case staff will pick up the child, hold them, and sing a song. S2 stated that Staff #1 (S1) talks to the children to find out what’s wrong and helps them learn to share and take turns. Staff #3 (S3) stated that S1 talks to the children to see what’s wrong and lets them know it is not okay to hurt others. Staff also talk to the children about being kind. S3 added that S1 talks to the parents to keep them informed and lets them know if their child is not listening, being kind, or following the rules.

Regarding allegation (2) Licensee yell at children in care.
LPA interviewed 3 staff members. 3 out of 3 staff members stated they have not witnessed Licensee yell at children in care. Staff #2 (S2) stated, Staff #1 (S1) treats the children very good; S1 would never yell or allow anyone to yell at children. S1 helps the children and treats them well.

LPA Duron attempted to interview 4 children, however only 2 out of the 4 children qualified for interview. The 2 children interviewed made no disclosures regarding the above allegations. LPA Duron interviewed 3 parents. All interviewed parents stated they did not have any concern with facility.

Based on the information gathered from LPAs’ interviews there are insufficient evidence to corroborate the allegations: (1) Licensee inappropriately disciplines children in care (2) Licensee yell at children in care. Although the allegations may have happened or are valid, there are not a preponderance of evidence to prove the allegation did or did not occur in the day care facility, therefore the allegations are UNSUBSTANTIATED.

An exit interview was completed. The report was reviewed and discussed. Appeal Rights were provided. The licensee was provided with a copy of their appeal rights and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Licensing office within 15 business days. The licensee was informed that the “Notice of Site Visit” must be posted for 30 consecutive days. Failure to post will result in Civil Penalties of $100.00. The “Notice of Site Visit” must be posted on or adjacent to the door. Page 2 of 2. End of Report.

SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Patricia Duron
LICENSING EVALUATOR SIGNATURE:	DATE: 10/16/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/16/2025

LIC9099 (FAS) - (06/04)

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