304313964-10-8-2024-06-CC-THOO-DAL3DT-20241031181005

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304313964
Report Date: 10/08/2024
Date Signed: 10/08/2024 12:36:37 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/09/2024 and conducted by Evaluator Archibaldo Silva

COMPLAINT CONTROL NUMBER: 06-CC-20240809081202

FACILITY NAME:	CLEMENS, SANDRA & ONYEBUJOR, NGOZI		FACILITY NUMBER:	304313964
ADMINISTRATOR:	CLEMENS, S. & ONYEBUJOR, N		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(714) 956-7236
CITY:	ANAHEIM	STATE: CA	ZIP CODE:	92806
CAPACITY:	14	CENSUS: 4	DATE:	10/08/2024
		UNANNOUNCED	TIME BEGAN:	11:50 AM
MET WITH:	Sandra Clemens		TIME COMPLETED:	01:00 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

A child sustained unexplained bruising while in care.
The licensee does not follow requirements to be present during hours of operation.
Staff yell at a child.
Staff spank a child.

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

Page 1

On 10/8/2024 Licensing Program Analyst (LPA) A. Silva conducted an unannounced complaint investigation inspection. This is a continuation of the investigation initiated on 8/16/2024. Upon arrival, the LPA met with Licensee Sandra Clemens and informed the licensee of the purpose of the visit. A review of the Facility Personnel Report Summary shows all facility staff or individuals who require caregiver background checks have received a criminal record clearance and a child abuse index clearance or an exemption clearance. The census at the time of the visit was 04 children.

The Department received a complaint on 8/9/2024 alleging a child sustained unexplained bruising while in care, the licensee does not follow requirements to be present during hours of operation, staff yell at a daycare child, staff spanked a daycare child.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Patricia Magana
LICENSING EVALUATOR NAME: Archibaldo Silva
LICENSING EVALUATOR SIGNATURE:	DATE: 10/08/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/08/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 4

Control Number 06-CC-20240809081202

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: CLEMENS, SANDRA & ONYEBUJOR, NGOZI	FACILITY NUMBER: 304313964
	VISIT DATE: 10/08/2024

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

Page 2

Allegation: A child sustained unexplained bruising while in care.

On 8/12/2024, the LPA interviewed the reporting party (RP). RP stated the child did not get the bruises at home or under RP’s care.

On 8/20/2024, the LPA interviewed three facility staff. All three staff denied that the bruising happened in the daycare. Staff 1 (S1) denied that a child was bruised under her care and added that no parent reported a child with bruises to the facility. S2 stated that to the best of her knowledge no child sustained bruises in the facility. S3 also denied the allegation happened at the facility.

On 8/20/2024, the LPA attempted to interview daycare children about the allegation above. Daycare children were non-verbal due to young age.

On 9/25/2024, the LPA called parents requesting an interview. Parent 1 (P1), P3, P4, and P5 were reached and interviewed. The parents interviewed did not provide any information to corroborate the allegation. The rest of the parents couldn’t be reached or did not return the Department’s request for an interview.

Allegation: The licensee does not follow requirements to be present during hours of operation.

On 8/9/2024, reporting party (RP) reported that the licensee is gone a lot and leaves the staff alone to care and supervise the children.

On 8/20/2024, the LPA interviewed three facility staff. Staff 1 (S1) denied they are often absent and stated that a licensee is present when there are daycare children present. S1 stated that once a week on Wednesday the primary licensee leaves the daycare temporarily at 6PM, which is their closing time, to pick up children from a nearby location. S2 and S3 denied that the licensees are absent from the daycare often.

SUPERVISORS NAME: Patricia Magana
LICENSING EVALUATOR NAME: Archibaldo Silva
LICENSING EVALUATOR SIGNATURE:	DATE: 10/08/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/08/2024

LIC9099 (FAS) - (06/04)

Page: 2 of 4

Control Number 06-CC-20240809081202

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: CLEMENS, SANDRA & ONYEBUJOR, NGOZI	FACILITY NUMBER: 304313964
	VISIT DATE: 10/08/2024

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

Page 3

On 8/20/2024, the LPA attempted to interview daycare children about the allegation above. Daycare children were non-verbal due to young age.

On 9/25/2024, the LPA called parents requesting an interview. Parents P1, P3, P4, and P5 were reached and interviewed. The parents interviewed did not provide any information to corroborate the allegation. The rest of the parents couldn’t be reached or did not return the Department’s request for an interview.

Allegation: Staff yell at a child.

On 8/12/2024, the LPA interviewed the reporting party (RP). The RP stated that while in front of the daycare, RP heard the S2 yell at one of the children inside the home. RP disclosed that “yelling, smacking and crying” could be heard inside the house from the front of the home. RP explained how they knew it was S2 yelling at a child.

On 8/20/2024, the LPA interviewed facility staff. All facility staff denied they yell at children. S1 stated that to the best of their knowledge S2 has never yelled at any child in care. S1 added that they supervise and instruct S2 on how to engage daycare children to include them in play. S1 stated “I know sometimes I have a loud voice. When I was working at the other daycare, my boss said you need to lower your voice, you have a loud voice. I don’t mean it in a bad way like trying to create a scary situation, no. We are loud where we are from.” S2 denied that they ever yell at children. S3 also denied that they yell at children in care.

On 8/20/2024, the LPA attempted to interview daycare children about the allegation above. Daycare children were non-verbal due to young age.

On 9/25/2024, the LPA called parents requesting an interview. Parents P1, P3, P4, and P5 were reached and interviewed. The parents interviewed did not provide any information to corroborate the allegation. The rest of the parents couldn’t be reached or did not return the Department’s request for an interview.

SUPERVISORS NAME: Patricia Magana
LICENSING EVALUATOR NAME: Archibaldo Silva
LICENSING EVALUATOR SIGNATURE:	DATE: 10/08/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/08/2024

LIC9099 (FAS) - (06/04)

Page: 3 of 4

Control Number 06-CC-20240809081202

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: CLEMENS, SANDRA & ONYEBUJOR, NGOZI	FACILITY NUMBER: 304313964
	VISIT DATE: 10/08/2024

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

Page 4

Allegation: Staff spank a child.

On 8/12/2024, the LPA interviewed the reporting party (RP). The RP stated that while in front of the daycare, RP heard the S2 spank one of the children inside the home. RP disclosed that “smacking and crying” could be heard inside the house from the front of the home. RP explained how they knew it was S2 who spanked the child.

On 8/20/2024, the LPA interviewed facility staff. All facility staff denied the allegation. S1 stated that, to the best of their knowledge, S2 has never spanked any child in care. S2 denied that they ever spanked a child. S3 also denied the allegation. S3 said the children love her and view her as the grandma and "If someone says they are beating children, I don‘t think the parents would continue to bring their children here.”

On 8/20/2024, the LPA attempted to interview daycare children about the allegation above. Daycare children were non-verbal due to young age.

On 9/25/2024, the LPAs called parents requesting an interview. Parents P1, P3, P4, and P5 were reached and interviewed. The parents interviewed did not provide any information to corroborate the allegation. The rest of the parents couldn’t be reached or did not return the Department’s request for an interview.

Based on the interviews conducted and records review, the preponderance of evidence standard has not been met. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

An exit interview was conducted with licensee Sandra Clemens. The Notice of Site Visit was posted during the visit. The licensee was informed that the Notice of Site Visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100. The licensee was provided a copy of their appeal rights (LIC 9058 01/16) and their signature on this form acknowledges receipt of these rights. First-level appeals should be sent to the regional manager to the address listed above.

END.

SUPERVISORS NAME: Patricia Magana
LICENSING EVALUATOR NAME: Archibaldo Silva
LICENSING EVALUATOR SIGNATURE:	DATE: 10/08/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/08/2024

LIC9099 (FAS) - (06/04)

Page: 4 of 4