<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304314032
Report Date: 09/17/2024
Date Signed: 09/17/2024 02:58:17 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/10/2024 and conducted by Evaluator Dianna ValdezSantana
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20240710132445
FACILITY NAME:CASTILLO, LUZFACILITY NUMBER:
304314032
ADMINISTRATOR:CASTILLO, LUZFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(918) 330-1110
CITY:ANAHEIMSTATE: CAZIP CODE:
92806
CAPACITY:14CENSUS: 1DATE:
09/17/2024
UNANNOUNCEDTIME BEGAN:
02:30 PM
MET WITH:Licensee, Luz Castillo TIME COMPLETED:
03:15 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
LIcensee is hitting children
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 09/30/2024 Licensing Program Analysts (LPAs) Dianna Valdez Santana and Vivian Trinh made an unannounced visit to Luz Castillo family childcare home for the purpose to deliver findings of a complaint received. Upon arrival, LPA was met by licensee, Luz Castillo who was explained the reason for today’s visit. LPA was provided a tour of the facility; census was taken. LPA observed 1 Staff caring for 1 child present at the time of inspection.

A review of the Facility Personnel Report Summary conducted on today’s date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions.

On 7/10/2024 a complaint was filed with the Licensing office stating, Licensee is hitting children. Reporting Party (RP) stated, “child #1 (C1) cries a lot when going home. C1 said that "Grandma" hit C1’s hand (RP suspects it is the licensee, the lady who owns a daycare.) Page 1 of 2
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Dianna ValdezSantana
LICENSING EVALUATOR SIGNATURE:

DATE: 09/17/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/17/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 06-CC-20240710132445
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: CASTILLO, LUZ
FACILITY NUMBER: 304314032
VISIT DATE: 09/17/2024
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
During the course of investigation, LPA interviewed 2 staff members, 3 parents and 2 children.

During the staff interviews, Staff 1 (S1), disclosed that there was a child that only attended the daycare for 1 month. The child did great at the daycare, but the parent was not consistent in bringing the child to the daycare. S1 had to call the parent to find out why the child did not attend the daycare since S1 had to complete the paperwork for Dept. of Education. The parent advised S1 that the parent already found childcare somewhere else. S1 informed the parent that S1 would have to report this issue to Dept. of Education since S1 was holding the spot the child. S1 believed the parent got upset when S1 reported the parent to Dept. of Education. S1 stated S1 did not use time out. If the children fought with each other, S1 would separate them and have them take a break. Staff then explained to the children that their behaviors are not okay. Both staff denied hitting or witnessing anyone hitting the children.

3 of 3 parents were interviewed, 3 of 3 parents interviewed had no issues or concerns with the daycare.

LPA interviewed 2 children and the children did not make any disclosures.

Based on LPA’s interviews and record review, there is insufficient evidence to corroborate the allegation of Licensee is hitting children. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur; therefore, the allegation is UNSUBSTANTIATED.

Exit interview was conducted, and report was reviewed and discussed. Notice of Site Visit was posted during the visit. The facility representative was informed that the Notice of Site Visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100 per day. The facility was provided a copy of their appeal rights (LIC 9058 12/15) and their signature on this form acknowledges receipt of these rights.

Page 2 of 2. End of Report.

SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Dianna ValdezSantana
LICENSING EVALUATOR SIGNATURE:

DATE: 09/17/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/17/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2