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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304314142
Report Date: 11/12/2025
Date Signed: 11/12/2025 01:21:30 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/29/2025 and conducted by Evaluator Aiddee Nunez
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20250829082357
FACILITY NAME:MORENO, MARLENEFACILITY NUMBER:
304314142
ADMINISTRATOR:MORENO, MARLENEFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(951) 426-3333
CITY:IRVINESTATE: CAZIP CODE:
92612
CAPACITY:14CENSUS: 0DATE:
11/12/2025
UNANNOUNCEDTIME BEGAN:
12:11 PM
MET WITH:Assistant, Ana ChavezTIME COMPLETED:
01:30 PM
ALLEGATION(S):
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Licensee did not ensure that children in care are supervised by a qualified substitute.
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPA) A. Nunez conducted an unannounced complaint investigation. This is a continuation of the investigation initiated on 09/04/2025. Upon arrival, LPA met with Assistant, Ana Chavez and informed Ana Chavez the purpose of the visit is to deliver complaint findings. There were no children or staff members present during the visit.
A review of the Facility Personnel Report Summary on this date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions. During today’s inspection the facility was operating within its licensed capacity and within compliance of staffing ratios.

On 08/29/25, the Orange County Child Care Office received a complaint alleging (1) Licensee did not ensure that children in care are supervised by a qualified substitute. Reporting Party (RP) stated Licensee is out of the country and is concerned about who is caring for the daycare children while the Licensee is away.
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Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Aiddee Nunez
LICENSING EVALUATOR SIGNATURE:

DATE: 11/12/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/12/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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Control Number 06-CC-20250829082357
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: MORENO, MARLENE
FACILITY NUMBER: 304314142
VISIT DATE: 11/12/2025
NARRATIVE
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During the investigation, LPA interviewed the licensee’s husband, 1 parent, and reviewed 2 staff members' files.

During interviews, the licensee’s husband stated the following: The licensee is currently out of the country and is unable to return at the moment. During the time the licensee was out of the country, 2 of the licensee’s staff members operated the day care and cared for the children. The last day the facility was operating was August 29, 2025. LPA reviewed the 2 staff members’ files and were qualified to be with the children. The licensee’s husband stated he did not help with the day care.

On 11/5/2025, LPA interviewed 1 parent and confirmed that the licensee was out of the country for 2 weeks and Licensee’s staff member was caring for the children. The parents did not have any concerns regarding the allegation.

Based on information gathered from LPA’s interview with the licensee’s husband and parent, the preponderance of evidence has not been met. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation (1) Licensee did not ensure that children in care are supervised by a qualified substitute; therefore, the allegations is UNSUBSTANTIATED.

Exit interview was conducted with Assistant, Ana Chavez. The Notice of Site Visit was posted. Ana Chavez was informed that the Notice of Site Visit must be posted for 30 consecutive days. Ana Chavez was provided with a copy of their appeal rights (LIC 9058) and their signature on this form acknowledges receipt of these rights. First level appeals should be sent to the regional manager to the address listed above.


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SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Aiddee Nunez
LICENSING EVALUATOR SIGNATURE:

DATE: 11/12/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/12/2025
LIC9099 (FAS) - (06/04)
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