304314143-2-4-2026-06-CC-TNGN-DRETCN-20260218133701

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304314143
Report Date: 02/04/2026
Date Signed: 02/04/2026 03:17:42 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/26/2025 and conducted by Evaluator Aiddee Nunez

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20251126091120

FACILITY NAME:	SARMIENTO, ELISABETH		FACILITY NUMBER:	304314143
ADMINISTRATOR:	SARMIENTO, ELISABETH		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(714) 737-4012
CITY:	ANAHEIM	STATE: CA	ZIP CODE:	92801
CAPACITY:	14	CENSUS: 6	DATE:	02/04/2026
		UNANNOUNCED	TIME BEGAN:	02:20 PM
MET WITH:	Licensee, Elisabeth Sarmiento		TIME COMPLETED:	03:40 PM

ALLEGATION(S):

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Facility could not keep the child safe from another child.
Facility staff interact inappropriately to children.

INVESTIGATION FINDINGS:

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Licensing Program Analysts (LPA) A. Nunez conducted an unannounced complaint investigation. This is a continuation of the investigation initiated on 12/02/2025. Upon arrival, LPA met with the staff members. The licensee, Elisabeth Sarmiento was not at the facility. The licensee arrived at the facility at 2:36pm and informed the Licensee the purpose of the visit is to deliver complaint findings. Census was taken and observed a total of 6 children which included 2 infants and 4 preschool age children with 4 staff members including the licensee.

A review of the Facility Personnel Report Summary on this date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions. During today’s inspection the facility was operating within its licensed capacity and within compliance of staffing ratios.

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Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Aiddee Nunez
LICENSING EVALUATOR SIGNATURE:	DATE: 02/04/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/04/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20251126091120

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: SARMIENTO, ELISABETH	FACILITY NUMBER: 304314143
	VISIT DATE: 02/04/2026

NARRATIVE

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On 11/26/25 the Orange County Child Care Office received a complaint alleging (1) Facility could not keep the child safe from another child (2) Facility staff interact inappropriately to children. Reporting Party (RP) stated the following: Child#2 (C2) is being bullied by Child#4 (C4) at the daycare. C2 and Child#3 (C3) stated that Staff#1 (S1) takes them to the kitchen to reprimand them, “squeezes trap measles causing them pain.”

During the investigation, LPA toured the facility and conducted interviews with 4 staff members, 3 children and 3 parents.

Regarding allegation: (1) Facility could not keep the child safe from another child.

During staff interviews, 4 out of 4 staff denied of the allegation “Facility could not keep the child safe from another child. Staff #1 (S1) reported that older children have spoken to S1 about bullying at their school, not at the day care. S1 stated that if bullying were occurring at the day care, the children would inform S1. S1 further stated that S1 knows limited English and does not always understand what the older children are discussing. Staff #2 (S2) and Staff #4 (S4) stated that there is no bullying occurring at the day care. Staff #3 (S3) reported one incident in which Child #4 (C4) pushed Child #3 (C3), causing C3 to cry. S3 sat next to C3 to provide comfort. S1 spoke with C4’s parents regarding the incident. S3 stated this was the only incident that occurred and that it occurred during the summer. C4 did not return to the program until Thanksgiving week and has not returned since. LPA interviewed C2 and C3. Both children stated they have not been bullied at the day care.

Regarding allegation: (2) Facility staff interact inappropriately to children.

During staff interviews, 4 out of 4 staff denied of the allegation “Facility staff interact inappropriately to children.” S1 reported that S1 disciplines children by sitting next to them and talking with them, particularly the older children. S1 denied physically harming any children. S2, S3, and S4 stated that they have not observed S1 physically harm any children. C3 stated that when C3 does not listen to the day care staff, they sit in the kitchen for approximately five minutes. C2 stated that staff typically give C2 another chance to improve C2’s behavior or S1 will speak with the C2’s parents. Both children interviewed stated that no staff has hurt them at the day care.

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SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Aiddee Nunez
LICENSING EVALUATOR SIGNATURE:	DATE: 02/04/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/04/2026

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20251126091120

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: SARMIENTO, ELISABETH	FACILITY NUMBER: 304314143
	VISIT DATE: 02/04/2026

NARRATIVE

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During the parent interviews, 3 out of 3 parents did not divulge any information pertaining to the allegation or express any concerns regarding care of the children.

Based on information gathered from LPA’s interviews with the 4 staff members, 2 children, and 3 parents, the preponderance of evidence has not been met. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations (1) Facility could not keep the child safe from another child (2) Facility staff interact inappropriately to children; therefore, the allegations are UNSUBSTANTIATED.

Exit interview was conducted with Licensee, Elisabeth Sarmientos. The Notice of Site Visit was posted. The Licensee was informed that the Notice of Site Visit must be posted for 30 consecutive days. The Licensee was provided with a copy of their appeal rights (LIC 9058) and their signature on this form acknowledges receipt of these rights. First level appeals should be sent to the regional manager at the address listed above.

End of Report

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SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Aiddee Nunez
LICENSING EVALUATOR SIGNATURE:	DATE: 02/04/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/04/2026

LIC9099 (FAS) - (06/04)

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