304314251-8-12-2025-06-CC-THOO-DKWMYB-20250826100117

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304314251
Report Date: 08/12/2025
Date Signed: 08/12/2025 11:10:14 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/04/2025 and conducted by Evaluator Karen Navar

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20250604142521

FACILITY NAME:	RAZO, JOSELIN		FACILITY NUMBER:	304314251
ADMINISTRATOR:			FACILITY TYPE:	810
ADDRESS:			TELEPHONE:
CITY:		STATE:	ZIP CODE:
CAPACITY:	8	CENSUS: 4	DATE:	08/12/2025
		UNANNOUNCED	TIME BEGAN:	10:30 AM
MET WITH:	Licensee-Joselin, Razo		TIME COMPLETED:	11:30 AM

ALLEGATION(S):

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Licensee is not present 80 percent of operating hours.
Licensee did not meet daycare child's needs.

INVESTIGATION FINDINGS:

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On 7/12/2025, Licensing Program Analysts (LPAs), Karen Navar and Vivian, Trinh conducted an unannounced complaint inspection for the purpose of delivering findings. This is a continuation of a complaint inspection initiated on 6/10/2025. Upon arrival LPAs met with Qualified Assistant Margarita, Mendez Perez and then met with Director Joselin, Razo and was led on a tour of the facility both inside and outside. During inspection LPAs took census and observed a total of 4 preschool children along with 1 assistant.

A review of the Facility Report Summary on this date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions. During today’s inspection the facility was operating within its licensed capacity and within compliance of staffing ratios.

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Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Karen Navar
LICENSING EVALUATOR SIGNATURE:	DATE: 08/12/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/12/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 06-CC-20250604142521

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: RAZO, JOSELIN	FACILITY NUMBER: 304314251
	VISIT DATE: 08/12/2025

NARRATIVE

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On 06/04/2025, the Orange County Child Care Office received a complaint alleging: (1) Licensee is not present 80 percent of operating hours, and (2) Licensee did not meet daycare child's needs. Reporting Party (RP) stated that licensee was not meeting Child #1 (C1) needs, and that licensee was not present in the daycare home 80 percent of the operating hours and an unqualified substitute was supervising the children in care.

During the investigation, LPA toured the daycare home on 06/10/2025 and 07/17/2025 conducted 2 (two) staff interviews, obtained a copy of Child Care Facility Roster, Written Declaration, and reviewed records for C1. Children had limited vocabulary and did not qualify for interviews.

Regarding allegation (1) Licensee is not present 80 percent of operating hours: During unannounced visits to the home daycare on 6/10/2025 at 12:20 PM and 07/17/2025 at 9:03 AM LPA met with Licensee Joselin. Licensee stated that she starts taking children at 4:30AM and the end time is around 5:30/6:00PM. Licensee stated that she does have a fully qualified assistant (staff) who comes in for 5 hours a day on Tuesday-Fridays. Two (2) staff interviews (S1-S2) stated that on occasion the licensee will step out for small errands like groceries or appointments and that the time away from the home day care does not exceed Title 22 Regulation 102417(a) Operation of a Family Child Care Home. (a) The licensee shall be present in the home and shall ensure that children in care are supervised at all times. When circumstances require the licensee to be temporarily absent from the home, the licensee shall arrange for a substitute adult to care for and supervise the children during his/her absence. Temporary absences shall not exceed 20 percent of the hours that the facility is providing care per day. LPA conducted a file review for one (1) staff and the records showed staff 1 (S1) was fully qualified with Title 22 requirements for personnel records.

Regarding allegation (2) Licensee did not meet daycare child's needs: During home daycare inspections on 6/10/2025 and 07/17/2025, LPA toured the home and observed S1 and S2 engaged and supervising children with their needs. Two (2) interviewed staff stated that they would take C1 for walks, provide play time, sit with C1 for comforting methods, try to meet C1’s needs the best of their ability, follow doctors’ medical notes, and parents request.

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SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Karen Navar
LICENSING EVALUATOR SIGNATURE:	DATE: 08/12/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/12/2025

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 06-CC-20250604142521

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: RAZO, JOSELIN	FACILITY NUMBER: 304314251
	VISIT DATE: 08/12/2025

NARRATIVE

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One (1) interviewed staff stated they have had conversations with parents regarding C1’s care, and when concerned for C1, they would call parents or text. One (1) interviewed staff stated they followed doctor’s medical notes to monitor for any signs of breathing difficulty or noisy breathing and notify parents or caregivers if these symptoms occur or worsen. LPA conducted file review for C1 and observed a Medial Incidental Service action plan, and two (2) medical notes from healthcare professionals regarding C1’s health conditions and verified that facility obtained necessary documents to ensure they follow medical advice from medical professionals.

During parent interviews. LPA called five (5) parents, and LPA was able to interview 2 (two) parents. The 2 (two) interviewed parents did not divulge any information pertaining to the allegations (1) and (2).

Based on LPA observations, interviews, and records review; the preponderance of evidence standard has not been met. Although the allegations may have happened or are valid, there is not preponderance of evidence to prove the alleged violations of 1) Licensee is not present 80 percent of operating hours. 2) Licensee did not meet daycare child's needs. Therefore, the allegations are UNSUBSTANTIATED.

Exit interview conducted and report was reviewed with Licensee Joselin, Razo. The Licensee was informed that the “Notice of Site Visit” must be posted on or adjacent to the door for 30 days. Failure to post will result in a Civil Penalty of a $100.00.

End of Report.

SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Karen Navar
LICENSING EVALUATOR SIGNATURE:	DATE: 08/12/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/12/2025

LIC9099 (FAS) - (06/04)

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