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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304314474
Report Date: 09/09/2026
Date Signed: 09/15/2026 11:12:16 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/10/2026 and conducted by Evaluator Patricia Duron
COMPLAINT CONTROL NUMBER: 06-CC-20260710140212
FACILITY NAME:CHAUDHRI, POOJAFACILITY NUMBER:
304314474
ADMINISTRATOR:CHAUDHRI, POOJAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(916) 213-7160
CITY:IRVINESTATE: CAZIP CODE:
92618
CAPACITY:14CENSUS: 11DATE:
09/09/2026
UNANNOUNCEDTIME BEGAN:
01:35 PM
MET WITH:Pooja Chaudhri TIME COMPLETED:
03:15 PM
ALLEGATION(S):
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Staff did not treat day care child with dignity and respect.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Patricia Duron conducted an unannounced complaint visit to deliver the complaint findings for the above allegation. This is a continuation of the investigation initiated on 07/14/2026. LPA met with Licensee, Pooja Chaudhri and informed the licensee of the purpose of the visit. The licensee guided LPA on a walkthrough of the facility. Census was taken. The overall census observed was 2 staff memberw with 11 children.
A review of staff records on this date indicates that all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions.
On 07/10/2026 a complaint was filed with the Orange County Community Care Licensing office alleging: Staff did not treat day care child with dignity and respect.
During the course of investigation, LPA toured the facility, conducted interviews with staff members, children and parents. LPA obtained facility roster and video footage.
Page 1 of 2
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Patricia Duron
LICENSING EVALUATOR SIGNATURE:

DATE: 09/09/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/09/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 06-CC-20260710140212
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: CHAUDHRI, POOJA
FACILITY NUMBER: 304314474
VISIT DATE: 09/09/2026
NARRATIVE
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LPA reviewed video footage recorded on July 9, 2026. While reviewing video footage, LPA observed Staff #1 (S1) not meeting personal rights regulation, as staff did not treat day care child with dignity and respect.

LPA Duron interviewed children in care. The children interviewed made no disclosures regarding the above allegation.

LPA Duron interviewed parents. All interviewed parents stated they did not have any concern with facility.

Based on LPA’s video footage review and record review the preponderance of evidence standard has been met, therefore the above allegation have been found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 12, Chapter 1 Section 102423(a)(1) Personal Rights 9099D:


This requirement is met as evidence by: Based on record review and video footage review, LPA observed Staff #1 (S1) not meeting personal rights regulation, as staff did not treat day care child with dignity and respect, which poses a potential health and safety risk to the children in care.

A notice of site visit was given and must remain posted for 30 days. Exit interview conducted and report was reviewed with the facility representative, Pooja Chaudhri.

Page 2 of 2. End of Report.
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Patricia Duron
LICENSING EVALUATOR SIGNATURE:

DATE: 09/09/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/09/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 06-CC-20260710140212
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: CHAUDHRI, POOJA
FACILITY NUMBER: 304314474
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/09/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
09/09/2026
Section Cited
CCR
102423(a)(1)
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102423(a)(1) Personal Rights (a)Each child receiving services from a family child care home shall have certain rights ....These rights include, but are not limited to, the following: This requirement is met as evidence by:
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LPA provided 102423 Personal Rights Regulation to licensee and provided link to Child Care Licensing E-Learning
Modules https://ccld.childcarevideos.org/
Licensee submitted a written statment to LPA, stating she reviewed personal rights regulation and will do my best to prevent this kind of situation.
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Based on record review and video footage review, LPA observed Staff #1 (S1) not meeting personal rights regulation, as staff did not treat day care child with dignity and respect.


violating children’s personal rights, as staff did not treat day care child with dignity and respect, which poses a potential health and safety risk to the children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Martha Malane
LICENSING EVALUATOR NAME: Patricia Duron
LICENSING EVALUATOR SIGNATURE:

DATE: 09/09/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/09/2026
LIC9099 (FAS) - (06/04)
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