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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304314489
Report Date: 01/29/2025
Date Signed: 01/29/2025 01:00:06 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/27/2025 and conducted by Evaluator Alma Castro
COMPLAINT CONTROL NUMBER: 06-CC-20250127143610
FACILITY NAME:SHIM, JUYEONFACILITY NUMBER:
304314489
ADMINISTRATOR:SHIM, JUYEONFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(949) 761-0063
CITY:IRVINESTATE: CAZIP CODE:
92602
CAPACITY:14CENSUS: 11DATE:
01/29/2025
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Licensee, Juyeon ShimTIME COMPLETED:
11:00 AM
ALLEGATION(S):
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Licensee is not transporting children appropriately in vehicles

Licensee is operating out of ratio
INVESTIGATION FINDINGS:
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Page One

On 1/29/2025, Licensing Program Analysts (LPA), Alma Castro and Christine Jung, conducted an unannounced visit to the facility to initiate a complaint investiagtion. LPAs met with Licensee, Juyeon Shim. LPA Castro explained the reason for the visit. LPA was led on a tour of the facility and observed a total of 11 children and 5 staff, including licensee. Of those 11 children, four (4) are under the age of 24 months and seven (7) preschool school. Licensee was operating within the licensed capacity as specified on license.

On 01/27/2025, the Orange County Regional Child Care Licensing Office received a complaint with the allegations listed as: licensee is not transporting children appropriately in vehicles and licensee is operating out of ratio.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Alma Castro
LICENSING EVALUATOR SIGNATURE:

DATE: 01/29/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/29/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 06-CC-20250127143610
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: SHIM, JUYEON
FACILITY NUMBER: 304314489
VISIT DATE: 01/29/2025
NARRATIVE
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Page Two

LPAs interviewed staff and children. Director provided LPA with facility roster and other documents pertinent to the investigation.

During investigation, LPA Castro conducted observations regarding how children are taken to the nearby playground. LPAs interviewed four (4) staff and three (3) children.
During observations, LPA observed two (2) assistants taking the preschool-aged children to the playground by foot, walking and holding hands.

During interviews, all four (4) interviewed staff stated that they do not transport children in a vehicle and have not operated out of ratio. All three (3) interviewed children confirmed the staffs’ statements by stating that they walk to the park and are not transported in a vehicle.

The Orange County Regional Child Care Licensing Office has investigated the complaint alleging that licensee is not transporting children appropriately in vehicles and licensee is operating out of ratio. Based on the information gathered from LPAs' observations and interviews, although the allegations may have happened or are valid, there was not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

No deficiencies cited.

A notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with Licensee, Juyeon Shim.

LPA Castro confirmed with Licensee that she understood the report. LPA Jung translated part of the visit in Korean, when necessary.

End of Report
SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Alma Castro
LICENSING EVALUATOR SIGNATURE:

DATE: 01/29/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/29/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2