304314590-8-18-2026-06-CC-TNGN-DXDP6L-20260828110230

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304314590
Report Date: 08/18/2026
Date Signed: 08/18/2026 03:01:15 PM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/02/2026 and conducted by Evaluator Kathy Trinh

COMPLAINT CONTROL NUMBER: 06-CC-20260602131711

FACILITY NAME:	MOON, YE EUN		FACILITY NUMBER:	304314590
ADMINISTRATOR:	MOON, YE EUN		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(949) 701-7973
CITY:	IRVINE	STATE: CA	ZIP CODE:	92618
CAPACITY:	14	CENSUS: 5	DATE:	08/18/2026
		UNANNOUNCED	TIME BEGAN:	01:15 PM
MET WITH:	Licensee, Ye Eun Moon		TIME COMPLETED:	01:25 PM

ALLEGATION(S):

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Licensee does not ensure children have required immunizations.
Parent was not permitted to enter and inspect the facility.

INVESTIGATION FINDINGS:

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On 08/18/2026, Licensing Program Analysts (LPAs), K. Trinh and S. Lee conducted an unannounced subsequent complaint inspection for the purpose of delivering findings for the complaint investigation initiated on 06/05/2026. Upon arrival, LPAs met with Licensee, Ye Eun Moon and were led on a tour of the facility. LPAs observed a total of 5 children along with 3 staff. Korean interpretation was provided by LPA S. Lee during the inspection.
A review of the Facility Report Summary on this date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions. During today’s inspection the facility was operating within its licensed capacity and within compliance of staffing ratios.
On 06/02/2026, the Orange County Regional Child Care Licensing Office received a complaint with the following allegations: (1) Licensee does not ensure children have required immunizations and (2) Parent was not permitted to enter and inspect the facility. (Continue to page 2)

Substantiated

Estimated Days of Completion: 90

SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Kathy Trinh
LICENSING EVALUATOR SIGNATURE:	DATE: 08/18/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/18/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 8

Control Number 06-CC-20260602131711

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: MOON, YE EUN	FACILITY NUMBER: 304314590
	VISIT DATE: 08/18/2026

NARRATIVE

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(Page 2)
Reporting party (RP) stated that a child was enrolled to the facility prior to requesting, receiving, or verifying the child’s medical records. RP also added that they were not allowed to observe inside the facility.

During investigation, LPA K. Trinh conducted interviews with three (3) staff, one (1) child, four (4) parents, and obtained pertinent documents.

Regarding allegation (1) Licensee does not ensure children have required immunizations.
During staff interviews, the licensee stated that parents are required to provide their child’s immunization record before the child’s first day of attendance. The licensee reported that Child 14 (C14) did not begin attending until the required immunization documentation was received. However, Staff 2 (S2) stated that C14 attended the facility before the immunization record was received, then was absent for two weeks until the documentation was provided.

During record review, LPA reviewed the children’s files, the Parent Guidebook, email correspondence, and the license’s declaration. In the declaration, the licensee stated that the immunization records for two (2) children had been misplaced. Of the seventeen (17) children’s files reviewed on 06/05/2026, six (6) files did not contain immunization records.

Email correspondence showed that the licensee communicated with C14’s authorized representative regarding the missing immunization record. The emails indicated that C14’s start date was postponed until the authorized representative obtained a vaccination exception from C14’s physician.

Additional email correspondence indicated that a child was allowed to attend the facility for three (3) days without submitting enrollment documents, including immunization records. The licensee stated the following: The child’s authorized representative was notified of the required documents via email on February 9, 2026. The child’s first day of attendance was on February 23, 2026, and until now (March 5, 2026), the immunization record has not been received. The facility requested the documents in advance, and it is the guardian’s responsibility to submit the documents.
(Continue to page 3)

SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Kathy Trinh
LICENSING EVALUATOR SIGNATURE:	DATE: 08/18/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/18/2026

LIC9099 (FAS) - (06/04)

Page: 2 of 8

Control Number 06-CC-20260602131711

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: MOON, YE EUN	FACILITY NUMBER: 304314590
	VISIT DATE: 08/18/2026

NARRATIVE

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(Page 3)
The Parent Guidebook lists the required enrollment documents, including Enrollment Application & Enrollment Agreement, Identification and Emergency Information (LIC 700), Physician’s Report (with Immunization Record) (LIC 701), Consent for Emergency Medical Treatment (LIC 627), Parent’s Right Notice (LIC 995A), Personal Rights (LIC 995E), Toilet Training Agreement Form, Sunscreen Authorization Form and Medication Consent Form. The Parent Guidebook further states, “all children must submit up-to-date health records prior to enrollment… state-required immunizations must be completed, and official documentation is required for any exemptions.”

LPA conducted parent interviews. The interviewed parents did not divulge any information pertaining to the allegation. One (1) parent expressed concerns regarding the staff’s communication with parents.
Regarding allegation (2) Parent was not permitted to enter and inspect the facility.

Regarding Allegation (2) Parent was not permitted to enter and inspect the facility.
During staff interviews, the licensee reported that the parents of enrolled children are permitted to enter the facility and may also schedule appointments to speak with staff. Another staff member shared that the facility has an open-door policy but limits entry for older siblings of enrolled children. However, Staff 3 (S3) stated that parents are not permitted to enter at any time without first speaking with the licensee or Adult 1 (A1).

During record review, LPA reviewed the Parent Guidebook and email correspondence. The Parent Guidebook stated, “Drop-off and pick-up times are designed to ensure the safe and efficient transition of all children. During these times, teachers must focus on welcoming children and ensuring safety; therefore, individual consultations or extended conversations with parents are not permitted. Parent conferences or consultations must be scheduled in advance and will take place during designated Office Hours. Parents are kindly requested to promptly depart after safely transferring their child to a teacher.”

Email correspondence indicates that on February 26, 2026, A1 informed a parent that visitor access is strictly controlled, and guardian access to classrooms or yards is prohibited, even during the adjustment period.

(Continue to page 4)

SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Kathy Trinh
LICENSING EVALUATOR SIGNATURE:	DATE: 08/18/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/18/2026

LIC9099 (FAS) - (06/04)

Page: 6 of 8

Control Number 06-CC-20260602131711

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: MOON, YE EUN	FACILITY NUMBER: 304314590
	VISIT DATE: 08/18/2026

NARRATIVE

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(Page 4)
LPA conducted parent interviews. The interviewed parents did not divulge any information pertaining to the allegation. One (1) parent expressed concerns regarding the staff’s communication with parents.

Based on LPA’s observations, interviews and record review, the preponderance of evidence has been met; therefore, the allegations: (1) Licensee does not ensure children have required immunizations and (2) Parent was not permitted to enter and inspect the facility, were found to be Substantiated. California Code of Regulations, Title 22, Division 12, Sections 102418 and 102419 are being cited. See LIC9099D for deficiencies cited.

Exit interview was conducted. Notice of Site Visit was posted during the visit. Facility representative was informed that the notice of site visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100.

Appeal Rights were explained. The Licensee was provided with a copy of the appeal rights (LIC 9058) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days. First level appeals should be sent to the regional manager to the address listed above.
End of report.

SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Kathy Trinh
LICENSING EVALUATOR SIGNATURE:	DATE: 08/18/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/18/2026

LIC9099 (FAS) - (06/04)

Page: 7 of 8

Control Number 06-CC-20260602131711

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: MOON, YE EUN	FACILITY NUMBER: 304314590
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 08/18/2026

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type B 09/01/2026 Section Cited CCR 102418	1 2 3 4 5 6 7	102418 Immunizations (a) Prior to admission to a family day care home, children shall be immunized against diseases as required by the California Code of Regulations, Title 17, beginning with Section 6000. This requirement is not met as evidence by:	1 2 3 4 5 6 7	The licensee stated that they will obtain the six children's immunzation records and will email LPA a copy by due date.
	8 9 10 11 12 13 14	Based on interviews and record review, the licensee did not comply with the section cited above in that, six (6) children did not have a copy of their immunization record on file, which poses a potential health, safety or personal rights risk to persons in care.	8 9 10 11 12 13 14
Type B 09/01/2026 Section Cited CCR 102419	1 2 3 4 5 6 7	102419 Admission Procedures and Parental and Authorized Representative's Rights... To enter and inspect the family child care home in accordance with Health and Safety Code Section 1596.857. This requirement is not met as evidence by:	1 2 3 4 5 6 7	The licensee stated that they will update the parent handbook visitor policy and will submit a copy to LPA by due date.
	8 9 10 11 12 13 14	Based on interviews and record review, the licensee did not comply with the section cited above in that, a guardian was not permitted to enter the home or yard during operating hours, which poses a potential health, safety or personal rights risk to persons in care.	8 9 10 11 12 13 14

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISOR'S NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Kathy Trinh
LICENSING EVALUATOR SIGNATURE:	DATE: 08/18/2026

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/18/2026

LIC9099 (FAS) - (06/04)

Page: 8 of 8

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/02/2026 and conducted by Evaluator Kathy Trinh

COMPLAINT CONTROL NUMBER: 06-CC-20260602131711

FACILITY NAME:	MOON, YE EUN		FACILITY NUMBER:	304314590
ADMINISTRATOR:	MOON, YE EUN		FACILITY TYPE:	810
ADDRESS:	247 ABACUS		TELEPHONE:	(949) 701-7973
CITY:	IRVINE	STATE:CA	ZIP CODE:	92618
CAPACITY:	14	CENSUS: 5	DATE:	08/18/2026
		UNANNOUNCED	TIME BEGAN:	01:15 PM
MET WITH:	Licensee, Ye Eun Moon		TIME COMPLETED:	01:25 PM

ALLEGATION(S):

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Child experienced emotional distress while attending daycare.

INVESTIGATION FINDINGS:

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On 08/18/2026, Licensing Program Analysts (LPAs), K. Trinh and S. Lee conducted an unannounced subsequent complaint inspection for the purpose of delivering findings for the complaint investigation initiated on 06/05/2026. Upon arrival, LPA met with Licensee, Ye Eun Moon and were led on a tour of the facility. LPAs observed a total of 5 children along with 3 staff. Korean interpretation was provided by LPA S. Lee during the inspection.
A review of the Facility Report Summary on this date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions. During today’s inspection the facility was operating within its licensed capacity and within compliance of staffing ratios.
(Continue to page 2)

Unsubstantiated

Estimated Days of Completion: 90

SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Kathy Trinh
LICENSING EVALUATOR SIGNATURE:	DATE: 08/18/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/18/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 3 of 8

Control Number 06-CC-20260602131711

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: MOON, YE EUN	FACILITY NUMBER: 304314590
	VISIT DATE: 08/18/2026

NARRATIVE

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(Page 2)
On 06/02/2026, the Orange County Regional Child Care Licensing Office received a complaint with the following allegation: Child experienced emotional distress while attending daycare. Reporting Party (RP) stated that a child displayed signs of distress and expressed not wanting to attend the facility.

During investigation, LPA conducted interviews with three (3) staff, one (1) child, four (4) parents, and obtained pertinent documents.

During staff interviews, none of the staff provided information pertaining to the allegation that a child experienced emotional distress while attending the facility. Two (2) of the three (3) staff stated they have not observed children displaying challenging behaviors. The licensee reported that their staff follow Montessori education, so they follow Montessori protocols by not raising their voices and using positive attitudes toward children.

Staff 2 (S2) shared that a few children have displayed challenging behaviors in the past but explained that staff provide support by responding to each child’s individual needs. They also recalled being informed of a child who was shy and unhappy because other children were making comments about the child’s clothing. The staff member stated they addressed the situation by facilitating conversations among the children which helped the children become friends.

During record review, LPA reviewed the Parent Guidebook which stated, “Our school guides children’s behavior in ways that are positive, constructive, and developmentally appropriate… MONTI. K strictly prohibits all forms of discipline that harm a child’s emotional well-being or physical safety.”

LPA conducted parent interviews. The interviewed parents did not divulge any information pertaining to the allegation. One (1) parent expressed concerns regarding the staff’s communication with parents.
LPA also conducted children’s interviews. The interviewed children did not divulge any information pertaining to the allegation. One (1) child shared that they enjoy attending the facility because they get to do crafts with their teachers.
(Continue to page 3)

SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Kathy Trinh
LICENSING EVALUATOR SIGNATURE:	DATE: 08/18/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/18/2026

LIC9099 (FAS) - (06/04)

Page: 4 of 8

Control Number 06-CC-20260602131711

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: MOON, YE EUN	FACILITY NUMBER: 304314590
	VISIT DATE: 08/18/2026

NARRATIVE

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(Page 3)
Based on LPA’s interviews conducted, and records reviewed, the preponderance evidence of: Child experienced emotional distress while attending daycare has not been met. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is unsubstantiated.

Exit interview was conducted. Notice of Site Visit was posted during the visit. Facility representative was informed that the notice of site visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100.

Appeal Rights were explained. The Director was provided with a copy of the appeal rights (LIC 9058) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days. First level appeals should be sent to the regional manager to the address listed above.
End of report.

SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Kathy Trinh
LICENSING EVALUATOR SIGNATURE:	DATE: 08/18/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/18/2026

LIC9099 (FAS) - (06/04)

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