304370204-10-21-2021-06-CC-JHAN-C89S2L-20211029132943

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304370204
Report Date: 10/21/2021
Date Signed: 10/21/2021 11:56:40 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/02/2021 and conducted by Evaluator Carmen Odom

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20210802095314

FACILITY NAME:	ROBERT MAYER CHILD DEVELOPMENT PRESCHOOL		FACILITY NUMBER:	304370204
ADMINISTRATOR:	DHALIWAL KAUR, SHARANJIT		FACILITY TYPE:	850
ADDRESS:	15744 GOLDENWEST STREET		TELEPHONE:	(714) 891-4714
CITY:	HUNTINGTON BEACH	STATE: CA	ZIP CODE:	92647
CAPACITY:	120	CENSUS: 75	DATE:	10/21/2021
		UNANNOUNCED	TIME BEGAN:	10:30 AM
MET WITH:	Sami Hour - Senior Director and Sharanit Dhaliwal - Director		TIME COMPLETED:	12:30 PM

ALLEGATION(S):

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Facility staff handle children in a rough manner
Facility staff yell at children in care

INVESTIGATION FINDINGS:

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Licensing Program Analysts (LPA) Odom conducted an unannounced complaint investigation. This is a continuation of the investigation initiated on 8/5/2021. Upon arrival LPA met with Director, Sharanit Dhaliwal and Senior Director Sami Hour, to deliver complaint findings. At 10:35am LPA observed a total of 75 children and 9 staff; 11 preschool children in the Room 4 (2 year old) with 2 Staff, 15 preschool children in Room 5 (2 year old) with 2 Staff, 12 preschool children in Room 6 (3 year old) with 1 Staff, 15 preschool children in Room 7 (3-4 year old) with 2 Staff, and 22 preschool children in Room 8 (4-5 year old) with 2 Staff.

A review of staff records on this date indicated that all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.

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Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Carmen Odom
LICENSING EVALUATOR SIGNATURE:	DATE: 10/21/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/21/2021

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20210802095314

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: ROBERT MAYER CHILD DEVELOPMENT PRESCHOOL	FACILITY NUMBER: 304370204
	VISIT DATE: 10/21/2021

NARRATIVE

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The Department received a complaint on 8/02/2021 alleging staff handle children in a rough manner and staff yell at children. The complainant indicated staff aggressively grab or pull on the children’s arms when children do not listen or yell at the children using a harsh tone of voice.

During the investigation LPA Odom interviewed complaining party, Director, 5 staff members, 10 children and 5 parents. LPA reviewed the Children’s Roster and personnel records.

During an interview on 8/25/2021, the Director (S6) stated, staff are trained to use the redirect method by talking to children at eye level, and positive reinforcement. The childcare center uses StartWell and Quality Assurance program for staff training on “How to handle challenging children”, and “How to get children engaged”. Director stated, if a child has a tantrum staff will redirect and talk to the child but staff do not yell at children.

LPA Odom interviewed five staff members on 8/25/2021. All five staff stated, the discipline policies for the childcare center are redirecting children, speaking to the child at eye level and giving the child time to calm down when upset. None of the staff members have observed other staff members yelling at children. All five staff denied they grab or pull on the children’s arms. Staff #3 (S3) and Staff #4 (S4) stated, they do not yell at the children, but they do use a higher tone of voice to grab the children’s attention for circle time or clean up time.

LPA Odom interviewed 10 children on 8/25/2021. None of the children disclosed that the staff yell at the children or that the staff handles the children in a rough manner. Child #4 (C4) and Child #5 (C5) disclosed that the staff does use a loud tone of voice indoors and outdoors.

LPA attempted to interview 18 parents, however only 5 parents were interviewed on 10/15/21. All of the parents did not have concerns with the childcare facility, and they were happy with the childcare center.

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SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Carmen Odom
LICENSING EVALUATOR SIGNATURE:	DATE: 10/21/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/21/2021

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20210802095314

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: ROBERT MAYER CHILD DEVELOPMENT PRESCHOOL	FACILITY NUMBER: 304370204
	VISIT DATE: 10/21/2021

NARRATIVE

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Based on LPA’s facility inspection, observations, interviews conducted with complainant party, director, 5 staff, 10 children, 5 parents and records reviewed it was determined there was insufficient evidence that staff handle children in a rough manner and staff yell at children. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated.

Exit interview was conducted with Director, Sharanit Dhaliwal. Notice of Site Visit was posted during the visit. Director was informed that the notice of site visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100. Director was provided a copy of their appeal rights (LIC 9058 01/16) and their signature on this form acknowledges receipt of these rights. First level appeals should be sent to the regional manager to the address listed above.

SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Carmen Odom
LICENSING EVALUATOR SIGNATURE:	DATE: 10/21/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/21/2021

LIC9099 (FAS) - (06/04)

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