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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304370213
Report Date: 08/26/2024
Date Signed: 08/26/2024 02:43:10 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/13/2024 and conducted by Evaluator Giselle Lucero
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20240613163527
FACILITY NAME:CATALYST KIDS-TRIDENTFACILITY NUMBER:
304370213
ADMINISTRATOR:PHILLIPS, DEBBIEFACILITY TYPE:
850
ADDRESS:1800 WEST BALL ROADTELEPHONE:
(714) 999-5632
CITY:ANAHEIMSTATE: CAZIP CODE:
92804
CAPACITY:41CENSUS: 18DATE:
08/26/2024
UNANNOUNCEDTIME BEGAN:
01:30 PM
MET WITH:Director Magali MesinaTIME COMPLETED:
03:00 PM
ALLEGATION(S):
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Lack of supervision
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Giselle Lucero conducted an unannounced complaint inspection to deliver the findings for the above allegation. This is a continuation of the investigation initiated on 06/19/2024. Upon arrival LPA met with Director Magali Mesina. Director guided LPA on a walkthrough of the facility. At 1:30 PM LPA observed a total of 18 preschool children with 4 staff.

A review of staff records on this date indicated that all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.

The Department received a complaint on 06/13/2024 alleging a staff uses their personal phone instead of supervising the children.

(continue to page 2)
Substantiated
Estimated Days of Completion: 0
SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Giselle Lucero
LICENSING EVALUATOR SIGNATURE:

DATE: 08/26/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/26/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 06-CC-20240613163527
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: CATALYST KIDS-TRIDENT
FACILITY NUMBER: 304370213
VISIT DATE: 08/26/2024
NARRATIVE
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(Page 2)
During the investigation LPA Lucero interviewed the reporting party (RP), 7 staff, 4 parents and reviewed the facility roster.

During interview with the RP, the RP disclosed observing a staff using their personal phones instead of supervising the children.

During staff interviews conducted on 06/19/2024, 2 out of 7 staff interviewed stated they have observed a staff using their personal phone during lunch time, nap time and/or when they are assisting a child in the restroom.

Based on LPA’s interviews conducted with staff, it has been determined staff use their personal phones and are not supervising the children. Therefore, the preponderance of evidence standard has been met, therefore the above allegation is found to be Substantiated. California Code of Regulations, Title 22, 101229 (a)(1) Responsibility for Providing Care and Supervision is being cited on the attached LIC 9099D.

Exit interview conducted and report was reviewed with the Director Megali Mesina. A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Appeal Rights were explained. The Director was provided a copy of appeal rights (LIC 9058 01/16) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days. First level appeals should be sent to the regional manager to the address listed above.

End of Report.
SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Giselle Lucero
LICENSING EVALUATOR SIGNATURE:

DATE: 08/26/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/26/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 06-CC-20240613163527
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: CATALYST KIDS-TRIDENT
FACILITY NUMBER: 304370213
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/26/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
09/13/2024
Section Cited
CCR
101229(a)(1)
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101229 Responsibility for Providing Care and Supervision (a)The licensee shall provide care and supervision...(1) No child(ren) shall be left without the supervision of a teacher at any time.. Supervision shall include visual observation...This requirement is not met as evidenced by:
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Director stated they have a scheduled staff meeting on Septemember 11, 2024 and will discuss supervision, personal rights and phone usage with all staff and will send an agenda and staff sign in to LPA.
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Based on interviews it has been determined staff use their personal phones and are not supervising the children. This poses/posed a potential health, safety or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Giselle Lucero
LICENSING EVALUATOR SIGNATURE:

DATE: 08/26/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/26/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/13/2024 and conducted by Evaluator Giselle Lucero
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20240613163527

FACILITY NAME:CATALYST KIDS-TRIDENTFACILITY NUMBER:
304370213
ADMINISTRATOR:PHILLIPS, DEBBIEFACILITY TYPE:
850
ADDRESS:1800 WEST BALL ROADTELEPHONE:
(714) 999-5632
CITY:ANAHEIMSTATE: CAZIP CODE:
92804
CAPACITY:41CENSUS: 18DATE:
08/26/2024
UNANNOUNCEDTIME BEGAN:
01:30 PM
MET WITH:Director Magali MesinaTIME COMPLETED:
03:00 PM
ALLEGATION(S):
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Staff left day care child in soiled diaper for an extended period of time
Staff are not meeting day care children's needs
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Giselle Lucero conducted an unannounced complaint inspection to deliver the findings for the above allegation. This is a continuation of the investigation initiated on 06/19/2024. Upon arrival LPA met with Director Magali Mesina. Director guided LPA on a walkthrough of the facility. At 1:30 PM LPA observed a total of 18 preschool children with 4 staff.

A review of staff records on this date indicated that all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.

The Department received a complaint on 06/13/2024 alleging, (1) staff left day care child in soiled diaper for an extended period of time and (2) staff are not meeting day care children's needs.

(continue to page 2)
Unsubstantiated
Estimated Days of Completion: 0
SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Giselle Lucero
LICENSING EVALUATOR SIGNATURE:

DATE: 08/26/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/26/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 06-CC-20240613163527
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: CATALYST KIDS-TRIDENT
FACILITY NUMBER: 304370213
VISIT DATE: 08/26/2024
NARRATIVE
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(Page 2)
During the investigation LPA Lucero interviewed the reporting party (RP), 6 staff, 4 parents and reviewed the facility roster.

During staff interviews, staff interviewed stated diaper changes are made every 2 hours and are changed in between if needed. Staff denied being aware of a child who was left in diaper for a long period of time. Staff also stated they feel that staff are able to meet the needs of the children.

LPA interviewed 4 parents. Parents interviewed made no disclosures with regards to the allegations.

Based on LPA's interviews, it has been determined there was insufficient evidence (1) staff left day care child in soiled diaper for an extended period of time and (2) staff are not meeting day care children's needs. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated.

Exit interview conducted and report was reviewed with the Director Magali Mesina. A notice of site visit was given and must remain posted for 30 days.

Appeal Rights were explained. The Director was provided a copy of appeal rights (LIC 9058 01/16) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days. First level appeals should be sent to the regional manager to the address listed above.

End of Report.
SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Giselle Lucero
LICENSING EVALUATOR SIGNATURE:

DATE: 08/26/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/26/2024
LIC9099 (FAS) - (06/04)
Page: 5 of 5