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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304370231
Report Date: 08/13/2025
Date Signed: 09/02/2025 09:06:19 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/06/2025 and conducted by Evaluator Patricia Duron
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20250606114041
FACILITY NAME:KIDDIE ACADEMY OF IRVINEFACILITY NUMBER:
304370231
ADMINISTRATOR:SARA ORTIZFACILITY TYPE:
850
ADDRESS:16655 NOYES AVENUETELEPHONE:
(949) 660-0005
CITY:IRVINESTATE: CAZIP CODE:
92606
CAPACITY:108CENSUS: 56DATE:
08/13/2025
UNANNOUNCEDTIME BEGAN:
09:10 AM
MET WITH:Sara Ortiz Director TIME COMPLETED:
11:20 AM
ALLEGATION(S):
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Staff did not provide adequate supervision to children in care
INVESTIGATION FINDINGS:
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On 8/13/25 at 9:10 am, Licensing Program Analyst (LPA) Duron conducted an unannounced complaint visit to deliver the complaint findings for the above allegation. This is a continuation for the investigation initiated on 06/12/25, LPA met with Director Sara Ortiz and informed them of the purpose of the visit. The Director guided LPA on a tour of the facility and census was taken. The overall census observed was 56 preschool children and 8 staff.A review of the Facility Report Summary on this date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions. During today’s inspection the facility was operating within facility's licensed capacity and within compliance of staffing ratios.
On 06/06/2025, the Orange County Child Care Office received a complaint alleging: Staff did not provide adequate supervision to children in care. Reporting Party (RP) stated Child #1 (C1) was being bullied at the day-care and has been scratched, bit, and spat on. RP reported that on 06/05/25, C1 was spat on by Child #2 (C2). RP reported that their main concern is that the children are not being supervised and that the staff are reporting inaccurate stories to parents regarding the incidents that C1 has been involved in. Page 1 of 2
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Patricia Duron
LICENSING EVALUATOR SIGNATURE:

DATE: 08/13/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/13/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 06-CC-20250606114041
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: KIDDIE ACADEMY OF IRVINE
FACILITY NUMBER: 304370231
VISIT DATE: 08/13/2025
NARRATIVE
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During the course of investigation, LPA toured that facility, reviewed facility’s Parent Handbook and reviewed records including incident reports and behavior reports. LPA conducted interviews with reporting party, 4 staff members, 4 children, and 4 parents. LPA conducted observations and reviewed records.

LPA interviewed 4 staff members. 4 out of 4 staff members stated they have not witnessed staff not providing adequate supervision to children in care. Staff #1 (S1) stated, staff walk around, and are never in one spot, staff each have 12 kids in their group, staff plan activities for their groups to keep them engaged. Staff remind children to follow the rules. Every morning staff go over the rules, for inside and outside. Staff remind children to use their words and keep their hands to themselves. Staff #2 (S2) stated, staff walk around and separate themselves from one another to make sure all areas of the playground is covered and staff can see all the children. The Director stated, inside the classroom, staff make sure eyes are on the children, for example if a child or children need the bathroom staff will walk over and supervise the bathroom area. Staff are engaging with the children as they plan activities throughout the week. During outside play staff have zoning areas, they are supervising high risk areas for example, the climber ladder and structure. Staff provide activities outdoors for children and provide balls, bikes and caterpillar climber to keep children engaged.

LPA Duron interviewed 4 children. The 4 children interviewed made no disclosures regarding the above allegation.

LPA Duron interviewed 4 parents. All interviewed parents stated they did not have any concerns with the facility.



Based on the information gathered from LPAs’ interviews, observation and record review there is insufficient evidence to corroborate the allegation: Staff did not provide adequate supervision to children in care. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the allegation did or did not occur in the day care facility, therefore the allegations are UNSUBSTANTIATED.

An exit interview was completed. The report was reviewed and discussed. Appeal Rights were provided. The facility representative was provided with a copy of their appeal rights and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Licensing office within 15 business days.



The facility representative was informed that the “Notice of Site Visit” must be posted for 30 consecutive days. Failure to post will result in Civil Penalties of $100.00. The “Notice of Site Visit” must be posted on or adjacent to the door.
Page 2 of 2. End of Report.
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Patricia Duron
LICENSING EVALUATOR SIGNATURE:

DATE: 08/13/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/13/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2