304370256-9-10-2021-06-CC-RLOZ-C6U2T3-20210913174004

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304370256
Report Date: 09/10/2021
Date Signed: 09/10/2021 11:28:19 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/22/2021 and conducted by Evaluator Ryan Joseph Chan

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20210622095918

FACILITY NAME:	TUTOR TIME CHILD CARE/LEARNING CENTER		FACILITY NUMBER:	304370256
ADMINISTRATOR:	YOUNG, KATE		FACILITY TYPE:	850
ADDRESS:	24291 AVILA ROAD		TELEPHONE:	(949) 831-8887
CITY:	LAGUNA NIGUEL	STATE: CA	ZIP CODE:	92677
CAPACITY:	194	CENSUS: 18	DATE:	09/10/2021
		UNANNOUNCED	TIME BEGAN:	09:40 AM
MET WITH:	Cheyanne Hall - Director		TIME COMPLETED:	11:35 AM

ALLEGATION(S):

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Daycare child sustained injury by a child in care
Staff did not notify daycare child's authorized representative of incident

INVESTIGATION FINDINGS:

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On 09/10/21 Licensing Program Analyst (LPA) Ryan Chan conducted an unannounced complaint investigation visit to deliver the findings regarding a complaint. LPA met with director, Cheyanne Hall who took LPA on a tour of the facility. There is a total of 18 preschool children with 5 staff at the facility. A review of the Facility Personnel Report Summary on this date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions.

On 06/22/21 Orange County Child Care Office received a complaint with allegations stating daycare child sustained injury by a child in care and staff did not notify daycare child’s authorized representative of incident. The reporting party (RP) states that on 05/24/21 RP picked up subject child from this facility, once RP and subject child were home RP noticed a red line across subject child’s left cheek. Subject child told RP that subject child was hit with a block by another child in daycare, RP did not know the name of the child. RP states the incident was not reported to RP by facility staff.
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Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Rina Lopez
LICENSING EVALUATOR NAME: Ryan Joseph Chan
LICENSING EVALUATOR SIGNATURE:	DATE: 09/10/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/10/2021

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20210622095918

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: TUTOR TIME CHILD CARE/LEARNING CENTER	FACILITY NUMBER: 304370256
	VISIT DATE: 09/10/2021

NARRATIVE

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During the investigation LPA conducted interviews on 06/28/21, 07/13/21, 08/16/21, and 08/23/21 with 4 staff, 5 children, 9 parents and reviewed children’s roster, family handbook, photo of subject child’s cheek with red line, and enrollment agreement for subject child. All 5 of 5 children interviewed did not remember or did not know if subject child was injured on the last day subject child was at the facility. All 5 of 5 children interviewed like and feel safe at the facility. Subject child is 4 years whose last day at this facility was 05/24/21. Subject child informed LPA that subject child was not hurt on the cheek on subject child’s last day at the facility which contradicts statements made by subject child to the RP.

Staff were also interviewed. Subject child’s teacher states she did not recall if anything happened to subject child on 05/24/21 but states if it was anything significant, she would have completed and filed a report with management. Facility director and assistant director were not aware of subject child’s injury stating teacher would have completed a report if an injury occurred and add that subject child’s teacher is always on top of things so it would not have been missed. District manager stated there are cameras within the facility, but video recordings are only stored for 7 days. The complaint was filed almost 30 days after the incident so video recording for 05/24/21 had already been deleted.

LPA interviewed 9 parents, 3 of 9 parents had issues with incidents their children had that were not reported to them timely. One parent stated information regarding a biting incident was not reported to the parent until the following day. Another parent stated child was pushed and kicked by another child and parent was not informed, this same parent added during pick-up time staff did not seem to know where children were. Another parent states there has been a time or 2 that information was not relayed to another teacher during a teacher switch, so a report of the incident was not filed. Of the parents interviewed, 6 of 9 parents did not have any issues with communication stating the facility communicates well. Of the parents interviewed 8 of 9 would recommend this facility to another family.

Based on interviews conducted on 06/28/21, 07/13/21, 08/16/21, and 08/23/21 with 4 staff, 5 children, 9 parents and records reviewed such as children’s roster, family handbook, photo of subject child’s cheek with red line, and enrollment agreement for subject child, it is unclear where subject child received the red line on subject child’s cheek.

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SUPERVISORS NAME: Rina Lopez
LICENSING EVALUATOR NAME: Ryan Joseph Chan
LICENSING EVALUATOR SIGNATURE:	DATE: 09/10/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/10/2021

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20210622095918

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: TUTOR TIME CHILD CARE/LEARNING CENTER	FACILITY NUMBER: 304370256
	VISIT DATE: 09/10/2021

NARRATIVE

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Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

An exit interview was completed with director. The report was reviewed and discussed. Appeal Rights (LIC 9058) were discussed and a copy of the Appeal Rights was provided, their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days.

A Notice of Site Visit was provided. The director was informed that the “Notice of Site Visit” must be posted for 30 consecutive days on or adjacent to the door. Failure to post will result in Civil Penalties of $100.00.

SUPERVISORS NAME: Rina Lopez
LICENSING EVALUATOR NAME: Ryan Joseph Chan
LICENSING EVALUATOR SIGNATURE:	DATE: 09/10/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/10/2021

LIC9099 (FAS) - (06/04)

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