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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304370257
Report Date: 08/11/2026
Date Signed: 08/11/2026 04:03:29 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/10/2026 and conducted by Evaluator Mahnaz Malek
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20260710110202
FACILITY NAME:TUTOR TIME CHILD CARE/LEARNING CENTERFACILITY NUMBER:
304370257
ADMINISTRATOR:MARY JOY HILSABECKFACILITY TYPE:
830
ADDRESS:24291 AVILA ROADTELEPHONE:
(949) 831-8887
CITY:LAGUNA NIGUELSTATE: CAZIP CODE:
92677
CAPACITY:40CENSUS: 17DATE:
08/11/2026
UNANNOUNCEDTIME BEGAN:
01:00 PM
MET WITH:DirectorTIME COMPLETED:
02:30 PM
ALLEGATION(S):
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Staff handle day care children in an inappropriate manner.
Staff inappropriately restrains day care children.
Staff did not follow day care children's feeding schedules.
Staff do not adequately supervise day care children.
Staff engages in verbal altercations in the presence of day care children.
Staff do not properly document incident reports.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Mahnaz (Nancy) Malek conducted a subsequent visit to investigate the above allegations that initially started on 7/16/2026. LPA met with director, Timothy (Tim) Bishop. Census was taken. There were a total of 17 infants and toddlers with 6 staff in three different rooms. There were 8 infants and toddlers with 3 staff in Infant Room 1, two infants with 2 staff in Infant Room 2, and 7 napping toddlers with one staff in Toddler Room 2. Toddler Room 1 was not in use.
A review of staff records on this date indicated that all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.
On 7/10/2026, the Orange County Childcare Office received a complaint alleging 1) Staff handle day care children in an inappropriate manner, 2) Staff inappropriately restrains day care children, 3) Staff did not follow day care children's feeding schedules, 4) Staff do not adequately supervise day care children,
Continued on page 2
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Mahnaz Malek
LICENSING EVALUATOR SIGNATURE:

DATE: 08/11/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/11/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 06-CC-20260710110202
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: TUTOR TIME CHILD CARE/LEARNING CENTER
FACILITY NUMBER: 304370257
VISIT DATE: 08/11/2026
NARRATIVE
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5) Staff engages in verbal altercations in the presence of day care children, and 6) Staff do not properly document incident reports.

During the Investigation, LPA conducted interviews with 13 staff members who work in the infant/toddler classrooms either full time or part time and contacted 10 infant/toddler parents. The LPA also reviewed electronic logs and observed available video footage.

Regarding the allegation of “Staff handle day care children in an inappropriate manner”, the Reporting Party (RP) stated that classroom camera footage showed a staff member aggressively wiping an infant’s nose until the child cried and then accidentally dropped the child while placing them on the floor. The RP also alleged that staff use their feet to assist or move infants. No specific date or time was provided for the incident, and management indicated that camera footage can only be saved within 3 days of an incident being reported. During interviews, staff did not disclose any inappropriate handling of children and consistently stated they have never witnessed such behavior. The RP later provided a specific date and time for a separate concern. Management saved the applicable footage, and the LPA reviewed 30 minutes of video for the specified period. The video does not contain audio. The LPA did not observe any inappropriate behavior by staff during the reviewed footage.
Regarding the allegation of “Staff inappropriately restrains day care children”, the RP reported observing a child being forcefully restrained in a highchair during feeding while crying. During interviews, staff explained that toddlers may either self-feed or be assisted by staff. One staff member stated that a toddler had been throwing food on the floor, and the staff member gently guided the child’s hands inward to Continued on page 3

SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Mahnaz Malek
LICENSING EVALUATOR SIGNATURE:

DATE: 08/11/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/11/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 06-CC-20260710110202
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: TUTOR TIME CHILD CARE/LEARNING CENTER
FACILITY NUMBER: 304370257
VISIT DATE: 08/11/2026
NARRATIVE
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allow feeding. No aggression was reported. Other staff members did not report observing inappropriate restraint.
Regarding the allegation of “Staff did not follow day care children's feeding schedules”, the RP stated that staff repeatedly fed infants earlier or later than their written feeding schedules despite reminders, causing disruptions in routines and shortages of prepared bottles later in the day. Staff reported that they attempt to follow parents’ daily written schedules. Variations sometimes occur when infants are sleepy, not hungry, or need to be changed at scheduled feeding times. Staff stated they consistently log all feeding, nap, and diaper-changing times electronically and ensure that no child goes hungry or thirsty.
Regarding the allegation of “Staff do not adequately supervise day care children”, the RP alleged that staff frequently fail to actively supervise children. Staff reported that they closely supervise children and attend to their needs. They noted that toddlers may walk and occasionally trip or obtain minor scratches, which does not necessarily indicate inadequate supervision. One staff member reported a recent incident in which an infant experienced difficulty breathing during nap time. The staff member was closely monitoring sleeping infants, observed the issue promptly, and emergency responders were called. The infant recovered.
Regarding the allegation of “Staff engages in verbal altercations in the presence of day care children”, the RP reported that staff argue in front of children and families. Staff denied engaging in or witnessing any
verbal altercations in the presence of children.
Regarding the allegation of “Staff do not properly document incident reports”. the RP alleged that staff avoid responsibility for incidents. The RP referenced a toddler who fell, struck their head before nap time, and later developed a black eye. The RP believed the incident report was altered and that staff did not
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SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Mahnaz Malek
LICENSING EVALUATOR SIGNATURE:

DATE: 08/11/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/11/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 06-CC-20260710110202
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: TUTOR TIME CHILD CARE/LEARNING CENTER
FACILITY NUMBER: 304370257
VISIT DATE: 08/11/2026
NARRATIVE
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immediately document the injury. Staff reported the incident occurred in October 2025. Three staff members
were present and stated the child fell and hit the diaper-changing table. Management reported reviewing camera footage at the time to accurately complete the incident report and stated that all parties were notified. However, the incident report could not be located during this investigation.

Based on interviews with 13 infant/toddler staff members, 10 infant/toddler parents, review of diapering, feeding, and napping logs, and review of video footage for a specified date and time provided by the RP, the agency has investigated the complaint alleging 1) Staff handle day care children in an inappropriate manner, 2) Staff inappropriately restrains day care children, 3) Staff did not follow day care children's feeding schedules, 4) Staff do not adequately supervise day care children, 5) Staff engages in verbal altercations in the presence of day care children, and 6) Staff do not properly document incident reports, although the allegations may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

A notice of site visit was given and must remain posted for 30 days.


Exit interview conducted and report was reviewed with the director, Timothy (Tim) Bishop.

End of report.



SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Mahnaz Malek
LICENSING EVALUATOR SIGNATURE:

DATE: 08/11/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/11/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 4