304370279-8-8-2023-06-CC-JHAN-CULPU3-20230811113649

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304370279
Report Date: 08/08/2023
Date Signed: 08/08/2023 04:15:07 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/06/2023 and conducted by Evaluator Carmen Odom

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20230606154331

FACILITY NAME:	TUTOR TIME CHILD CARE/LEARNING CENTER		FACILITY NUMBER:	304370279
ADMINISTRATOR:	ARRIETA, PERLA		FACILITY TYPE:	850
ADDRESS:	2709 N BRISTOL STREET, STE. E1		TELEPHONE:	(714) 550-7120
CITY:	SANTA ANA	STATE: CA	ZIP CODE:	92706
CAPACITY:	106	CENSUS: 43	DATE:	08/08/2023
		UNANNOUNCED	TIME BEGAN:	03:27 PM
MET WITH:	Perla Arrieta - Director		TIME COMPLETED:	04:30 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Staff did not prevent an outbreak of hand, foot and mouth.
Classroom operating out of ratio.

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

Licensing Program Analysts (LPA) Odom conducted an unannounced complaint investigation. This is a continuation of the investigation initiated on 06/14/2023. Upon arrival LPA met with Master teacher, Rosalia Altamirano to deliver complaint findings. Master teacher guided LPA on a tour of the facility. LPA took census at 3:15pm LPA observed a total of 43 preschool age children with 5 staff members. During the inspection it was determined the facility is operating within its licensed capacity and within compliance of staffing ratios. Master teacher stated Director was running errands, director arrived at 3:25pm.

A review of staff records on this date indicated that all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.

Continue to page 2

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Carmen Odom
LICENSING EVALUATOR SIGNATURE:	DATE: 08/08/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/08/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 06-CC-20230606154331

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: TUTOR TIME CHILD CARE/LEARNING CENTER	FACILITY NUMBER: 304370279
	VISIT DATE: 08/08/2023

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

Page 2
The department received a complaint on 06/06/23 alleging staff did not prevent an outbreak of hand, foot, mouth disease and classroom operating out of ratio. Reporting Party (RP) stated on 4/5/23 in the morning in the opening classroom there was 17 children with 1 staff, staff attempted to call for assistance, but Director did not send help. RP disclosed that 4-5 months ago there was an outbreak of hand, foot and mouth disease in the childcare facility and Director did not do anything to prevent it from spreading.

During the investigation LPA Odom interviewed reporting party, director, 5 staff members, 3 parents, conducted a facility inspection and reviewed the children’s roster, personnel report, staff timecards, and sign in/out sheets.

During the investigation, Staff #1 (S1) was interviewed on 06/14/23. S1 denied the facility being out of ratio. S1 stated they are constantly making sure all the classrooms are in ratio. S1 and Staff #2 (S2) have rotating schedules to make sure a staff from the management team will open and close the facility. S1 and S2 will assist with short staff, breaks, and additional assistance staff may have in the classrooms. S1 stated staff are trained on ratio.
S1 stated there hasn’t been an outbreak for hand, foot, and mouth disease in any of the preschool classroom, there was only one incident when there were a couple children that had a rash. S1 stated if they have an outbreak of 3 or more children, they will notify all the families in the classroom of the outbreak through the childcare app and they will post a notification of the outbreak on the front of the classroom door for families to monitor their children.

During the investigation, 5 staff members were interviewed on 06/23/23. All the staff disclosed they have not been out of ratio in their classroom or during opening or closing hours. All the staff were familiar with ratio, and they have never been alone with more than 12 children at one time. S2 disclosed the first opening hour there are 10 or less children present. None of the staff recall an outbreak of hand, food, mouth disease occurring in the preschool classrooms. Staff make sure they disinfect the tables, chairs, and toys daily. If there is an outbreak the families are notified by S1, and a notification is placed on the door. The children cannot return until they have a doctor’s note.

Continue to page 3

SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Carmen Odom
LICENSING EVALUATOR SIGNATURE:	DATE: 08/08/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/08/2023

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 06-CC-20230606154331

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: TUTOR TIME CHILD CARE/LEARNING CENTER	FACILITY NUMBER: 304370279
	VISIT DATE: 08/08/2023

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

Page 3
On 7/24/23 LPA Odom attempted interviewing 17 parents, however only 3 parents were available for interviews. All the parents disclosed they did not have any concern with ratio at the childcare center and are satisfied with the care provided at the childcare center.

LPA Odom reviewed staff timecards and children’s sign in/out sheets on 4/5/23. According to the documents provided on 4/5/23 during the opening hour from 6:30am to 7:25am there was 1 fully qualified staff supervising up to 12 preschool and school age children in the opening classroom. After 7:25am 4 additional staff arrived at the childcare center. The facility does have a waiver for school age children to commingle with preschool age children from 6:30am to 7:30am. LPA also reviewed staff timecard and children’s sign in/out sheets for 6/5/23, 6/6/23, and 6/7/23. According to all 3 dates the facility was operating within staff and ratio.

Based on LPA’s facility inspection, observations, interviews conducted with reporting party, director, 6 staff, 3 parents and records reviewed it was determined there was insufficient evidence that facility is operating out of ratio and that there was a hand, foot, mouth disease outbreak in the facility. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated.

Exit interview was conducted with Director Perla Arrieta. Notice of Site Visit was posted during the visit. Director was informed that the notice of site visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100. Director was provided a copy of their appeal rights (LIC 9058 01/16) and their signature on this form acknowledges receipt of these rights. First level appeals should be sent to the regional manager to the address listed above.

SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Carmen Odom
LICENSING EVALUATOR SIGNATURE:	DATE: 08/08/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/08/2023

LIC9099 (FAS) - (06/04)

Page: 3 of 3