304370279-4-2-2026-06-CC-MMAE-DTJRWK-20260427132313

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304370279
Report Date: 04/02/2026
Date Signed: 04/02/2026 04:26:49 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/28/2026 and conducted by Evaluator Giselle Lucero

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20260128154507

FACILITY NAME:	TUTOR TIME CHILD CARE/LEARNING CENTER		FACILITY NUMBER:	304370279
ADMINISTRATOR:	ARRIETA, PERLA		FACILITY TYPE:	850
ADDRESS:	2709 N BRISTOL STREET, STE. E1		TELEPHONE:	(714) 550-7120
CITY:	SANTA ANA	STATE: CA	ZIP CODE:	92706
CAPACITY:	106	CENSUS: 58	DATE:	04/02/2026
		UNANNOUNCED	TIME BEGAN:	11:00 AM
MET WITH:	Subsitute Director Aimee Ortiz		TIME COMPLETED:	12:00 PM

ALLEGATION(S):

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Staff forced a daycare child to nap
Staff inappropriately restrained a daycare child
Staff mishandled a daycare child

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Giselle Lucero conducted an unannounced complaint inspection to deliver the findings for the above allegations. Upon arrival LPA met with Facility staff Aimee Valentin. LPA observed a total of 58 preschool children in the classrooms with 8 staff present.

A review of facility Personnel Report Summary on this date indicates that all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions.

The Department received a complaint on 01/28/2026 alleging (1) staff forced a daycare child to nap, (2) staff inappropriately restrained a daycare child and (3) staff mishandled a daycare child.

(continue to page 2)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Giselle Lucero
LICENSING EVALUATOR SIGNATURE:	DATE: 04/02/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/02/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20260128154507

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: TUTOR TIME CHILD CARE/LEARNING CENTER	FACILITY NUMBER: 304370279
	VISIT DATE: 04/02/2026

NARRATIVE

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(Page 2)

The Reporting Party (RP) reported concerns regarding napping procedures in the Early Preschool classroom. The RP alleged that on January 28, 2026, Child #1 (C1) was physically restrained by Staff #1 (S1). Specifically, the RP stated that C1 did not want to nap, and S1 positioned themselves next to C1 to keep the child in place. When C1 attempted to move away, S1 allegedly pulled C1 back, preventing the child from independently repositioning. The RP further alleged that S1 made repeated hand motions in front of C1’s face in an attempt to soothe the child and encourage sleep. When C1 extended their hand outward, S1 reportedly pushed the child’s hand away. The RP indicated that no alternative quiet activity was offered to C1 prior to requiring the child to nap.

As part of the investigation, LPA Lucero conducted interviews with six (6) staff members and two (2) parents.

During interviews, staff denied the allegations and stated they had not observed any staff member forcing children to nap or engaging in inappropriate physical handling of children. Staff also expressed no concerns regarding S1.

Parents interviewed reported no concerns relating to these allegations.

LPA attempted to interview children from alleged classroom but children were not qualified for interview.

Based on LPA's interviews, it has been determined there was no preponderance of evidence supporting (1) staff forced a daycare child to nap, (2) staff inappropriately restrained a daycare child and (3) staff mishandled a daycare child.

Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are found to be Unsubstantiated.

Exit interview was conducted with Assistant Director Rosalia Altamirano. The Notice of Site Visit was posted.

End of Report.

SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Giselle Lucero
LICENSING EVALUATOR SIGNATURE:	DATE: 04/02/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/02/2026

LIC9099 (FAS) - (06/04)

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