<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304370279
Report Date: 09/24/2024
Date Signed: 09/26/2024 09:57:44 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/18/2024 and conducted by Evaluator Giselle Lucero
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20240718085158
FACILITY NAME:TUTOR TIME CHILD CARE/LEARNING CENTERFACILITY NUMBER:
304370279
ADMINISTRATOR:ARRIETA, PERLAFACILITY TYPE:
850
ADDRESS:2709 N BRISTOL STREET, STE. E1TELEPHONE:
(714) 550-7120
CITY:SANTA ANASTATE: CAZIP CODE:
92706
CAPACITY:106CENSUS: 44DATE:
09/24/2024
UNANNOUNCEDTIME BEGAN:
11:00 AM
MET WITH:Director Perla ArrietaTIME COMPLETED:
12:30 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Daycare is unsanitary
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
*This is an amended report to update the 9099D page*
Licensing Program Analysts (LPAs) Giselle Lucero and Olivia Meza conducted an unannounced complaint inspection to deliver the findings for the above allegation. This is a continuation of the investigation initiated on 07/25/2024. Upon arrival LPAs met with Director Perla Arrieta. Director guided LPAs on a walkthrough of the facility. At 11 AM LPAs observed a total of 44 preschool children with 5 staff.

A review of staff records on this date indicated that all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.
The Department received a complaint on 07/18/2024 alleging daycare is unsanitary. RP stated the
classrooms are dirty and the toys, floors, and bathrooms are not being cleaned or sanitized. LPA unable to interview the RP for further information due to contact information not being provided.

(continue to page 2)
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Giselle Lucero
LICENSING EVALUATOR SIGNATURE:

DATE: 09/24/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/24/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 6
Control Number 06-CC-20240718085158
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: TUTOR TIME CHILD CARE/LEARNING CENTER
FACILITY NUMBER: 304370279
VISIT DATE: 09/24/2024
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
(Page 2)
During the investigation LPA Lucero interviewed 8 staff, 4 parents, conducted an indoor physical plant inspection of the facility, obtained documents, and reviewed the facility roster.

During the visit on 07/25/2024, LPA Lucero and LPA Meza conducted an indoor physical inspection. During inspection of the facility, LPAs observed the children’s restroom flooring was dirty with brown stains, the bottom brim of the toilet had yellow stains around it and the inside of the toilets had brown stains. LPAs also observed the flooring in the classrooms were dirty with a few stains throughout, the children’s toy cabinets that are located in the classroom were dirty and the rugs in the classrooms were also dirty and were observed to not be vacuumed.

During staff interviews on 07/25/2024, staff disclosed the Tutor Time Company used to have an outside cleaning maintenance crew that would clean the classrooms, flooring, and bathrooms, but the company has ended business with them around May 2024-June 2024. Since then, it has been the staff’s responsibility to clean the facility. Staff disclosed they sweep after mealtimes, clean up any spills, take out the trash, and/or pick up any paper towels/toilet paper that is left on the floor in the children’s bathroom. 4 out of 8 staff stated they think the facility could be cleaner, but staff do their best due to supervising children and ratios.

Staff #8 stated they have gone around the facility and made notes of things that need to be cleaned. LPA obtained a copy of the notes.

Staff #8 also stated the company has transitioned into hiring a housekeeper, so that the housekeeper can be responsible for cleaning more detailed things then what the previous maintenance crew would clean.

LPA interviewed 4 parents. Parents interviewed made no disclosures.

Based on LPA’s interviews conducted with staff, document obtained, and physical plant inspection, it has been determined daycare is unsanitary. Therefore, the preponderance of evidence standard has been met, therefore the above allegation is found to be Substantiated. California Code of Regulations, Title 22, 101238(a) Buildings and Grounds is being cited on the attached LIC 9099D.

(continue to page 3)
SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Giselle Lucero
LICENSING EVALUATOR SIGNATURE:

DATE: 09/24/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/24/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 6
Control Number 06-CC-20240718085158
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: TUTOR TIME CHILD CARE/LEARNING CENTER
FACILITY NUMBER: 304370279
VISIT DATE: 09/24/2024
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
(Page 3)
Exit interview conducted and report was reviewed with the Director Perla Arrieta. A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Appeal Rights were explained. The Licensee was provided a copy of appeal rights (LIC 9058 01/16) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days. First level appeals should be sent to the regional manager to the address listed above.

End of Report.
SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Giselle Lucero
LICENSING EVALUATOR SIGNATURE:

DATE: 09/24/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/24/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 6
Control Number 06-CC-20240718085158
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: TUTOR TIME CHILD CARE/LEARNING CENTER
FACILITY NUMBER: 304370279
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/24/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
10/25/2024
Section Cited
CCR
101238(a)
1
2
3
4
5
6
7
101238 Buildings and Grounds (a) The child care center shall be clean, safe, sanitary and in good repair at all times to ensure the safety and well-being of children, employees and visitors....This requirement is not met as evidenced by:
1
2
3
4
5
6
7
Director stated she will provide receipts for the carpet and floor cleaning to LPA. Director also stated she recently hired a staff who is in charge of cleaning and provided LPA with the cleaning duties during visit.
8
9
10
11
12
13
14
Based on interviews and LPA's indoor physical plant inspection, it has been determined daycare is unsanitary. This poses/posed a potential health, safety or personal rights risk to persons in care.
8
9
10
11
12
13
14
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Giselle Lucero
LICENSING EVALUATOR SIGNATURE:

DATE: 09/24/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/24/2024
LIC9099 (FAS) - (06/04)
Page: 4 of 6
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/18/2024 and conducted by Evaluator Giselle Lucero
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20240718085158

FACILITY NAME:TUTOR TIME CHILD CARE/LEARNING CENTERFACILITY NUMBER:
304370279
ADMINISTRATOR:ARRIETA, PERLAFACILITY TYPE:
850
ADDRESS:2709 N BRISTOL STREET, STE. E1TELEPHONE:
(714) 550-7120
CITY:SANTA ANASTATE: CAZIP CODE:
92706
CAPACITY:106CENSUS: 44DATE:
09/24/2024
UNANNOUNCEDTIME BEGAN:
11:00 AM
MET WITH:Director Perla ArrietaTIME COMPLETED:
12:30 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Facility is malodorous.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analysts (LPAs) Giselle Lucero and Olivia Meza conducted an unannounced complaint inspection to deliver the findings for the above allegation. This is a continuation of the investigation initiated on 07/25/2024. Upon arrival LPAs met with Director Perla Arrieta. Director guided LPAs on a walkthrough of the facility. At 11 AM LPAs observed a total of 44 preschool children with 5 staff.

A review of staff records on this date indicated that all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.

The Department received a complaint on 07/18/2024 alleging facility is malodorous. RP stated that the classrooms are malodorous and smell dirty, “like old food or something."

(continue to page 2)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Giselle Lucero
LICENSING EVALUATOR SIGNATURE:

DATE: 09/24/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/24/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 5 of 6
Control Number 06-CC-20240718085158
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: TUTOR TIME CHILD CARE/LEARNING CENTER
FACILITY NUMBER: 304370279
VISIT DATE: 09/24/2024
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
(page 2)

LPA unable to interview the RP for further information due to contact information not being provided.

During the investigation LPA Lucero interviewed 8 staff, 4 parents, conducted an indoor physical plant inspection of the facility, and reviewed the facility roster.

During staff interviews, staff denied any malodors in the facility. Staff stated the only odors in the facility is if there is burnt food coming from the kitchen or after someone finishes using the restroom.

LPA interviewed 4 parents. Parents interviewed made no disclosures.

LPAs conducted a physical plant inspection on 07/25/2024, LPAs did not observe the facility to be malodorous.

Based on LPAs interviews and inspection, it has been determined there was insufficient evidence facility is malodorous. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegations is Unsubstantiated.

Exit interview conducted and report was reviewed with the Director Perla Arrieta. A notice of site visit was given and must remain posted for 30 days.

Appeal Rights were explained. The Director was provided a copy of appeal rights (LIC 9058 01/16) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days. First level appeals should be sent to the regional manager to the address listed above.

End of Report.
SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Giselle Lucero
LICENSING EVALUATOR SIGNATURE:

DATE: 09/24/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/24/2024
LIC9099 (FAS) - (06/04)
Page: 6 of 6