304370280-8-8-2023-06-CC-JHAN-CULPV6-20230811113836

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304370280
Report Date: 08/08/2023
Date Signed: 08/08/2023 03:54:01 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/06/2023 and conducted by Evaluator Carmen Odom

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20230606152813

FACILITY NAME:	TUTOR TIME CHILD CARE/LEARNING CENTER		FACILITY NUMBER:	304370280
ADMINISTRATOR:	ARRIETA, PERLA		FACILITY TYPE:	830
ADDRESS:	2709 N BRISTOL STREET, STE. E1		TELEPHONE:	(714) 550-7120
CITY:	SANTA ANA	STATE: CA	ZIP CODE:	92706
CAPACITY:	24	CENSUS: 17	DATE:	08/08/2023
		UNANNOUNCED	TIME BEGAN:	03:00 PM
MET WITH:	Perla Arrieta - Director		TIME COMPLETED:	04:05 PM

ALLEGATION(S):

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Staff did not prevent an outbreak of hand, foot and mouth.
Classroom operating out of ratio.
Facility mattress has mold.
Facility toys has mold.
Facility is dirty.

INVESTIGATION FINDINGS:

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Licensing Program Analysts (LPA) Odom conducted an unannounced complaint investigation. This is a continuation of the investigation initiated on 06/14/2023. Upon arrival LPA met with Master teacher, Rosalia Altamirano to deliver complaint findings. Master teacher guided LPA on a tour of the facility. LPA took census at 3:00pm LPA observed a total of 17 infants with 5 staff members. During the inspection it was determined the facility is operating within its licensed capacity and within compliance of staffing ratios. Director was running errands. Director arrived at 3:25pm.

A review of staff records on this date indicated that all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.

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Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Carmen Odom
LICENSING EVALUATOR SIGNATURE:	DATE: 08/08/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/08/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20230606152813

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: TUTOR TIME CHILD CARE/LEARNING CENTER	FACILITY NUMBER: 304370280
	VISIT DATE: 08/08/2023

NARRATIVE

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The department received a complaint on 06/06/23 alleging 1) staff did not prevent an outbreak of hand, foot, mouth disease, 2) classroom operating out of ratio, 3) Facility mattress has mold, 4) Facility toys have mold, and 5) Facility is dirty. Reporting Party (RP) stated on 3 different dates the infant classroom was out of ratio. RP disclosed that 4-5 months ago there was an outbreak of hand, foot and mouth disease in the childcare facility and Director did not do anything to prevent it from spreading. RP stated there was a time when 6 infants had diarrhea, they believe the children became ill due to mold on the toys and the facility being dirty. RP stated majority of the mattress where the children nap also have mold.

During the investigation LPA Odom interviewed reporting party, director, 5 staff members, 1 parent, conducted a facility inspection, and reviewed the children’s roster, personnel report, staff timecards, sign in/out sheets and daily cleaning protocols.

During the investigation, Staff #1 (S1) was interviewed on 06/14/23. S1 denied the facility being out of ratio, we were over staff before March and April after that S1 had 5 staff leave but S1 extended the hours for the staff to make sure there was enough staff. S1 stated staff were working up to 10 hours shifts. S1 stated there are 3 staff in the infant and 3 in the toddler classrooms with a max capacity of 12 children in each classroom. S1 and Staff #6 (S6) have rotating schedules to make sure a staff from the management team will open and close the facility. S1 and S6 will assist with short staff, breaks, and additional assistance staff may have in the classrooms. S1 stated there hasn’t been an outbreak for hand, foot, and mouth disease of 3 or more cases in the infant’s classrooms. S1 stated the protocol for outbreaks is notifying all the families in the classroom of the outbreak through the childcare app and they will also post a notification of the outbreak on the front of the classroom door for families to monitor their children. S1 stated staff will disinfect daily especially any items that are shared like toys, tables, chairs. Staff will use a 3 step disinfect cleaning system. The infant classrooms never had mold.

During the investigation, 5 staff members were interviewed on 06/23/23. All the staff disclosed they have not been out of ratio in their classroom or during opening or closing hours. All the staff were familiar with ratio, and they have never been alone with more than 4 infants at one time. All the staff disclosed S1, or Staff #6 (S6) will open or close the childcare center.
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SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Carmen Odom
LICENSING EVALUATOR SIGNATURE:	DATE: 08/08/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/08/2023

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20230606152813

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: TUTOR TIME CHILD CARE/LEARNING CENTER	FACILITY NUMBER: 304370280
	VISIT DATE: 08/08/2023

NARRATIVE

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Staff #3 (S3) disclosed there was 1 infant that had hand, food, mouth disease but staff took precautions by calling parent to pick up infant, notifying all the parents, and infant could not return without a doctor’s note. All the staff disclosed they do not recall multiple children having diarrhea or observing mold in the classrooms. Staff stated they disinfect after every meal, toys, and deep clean once a week.

On 7/25/23 LPA Odom attempted interviewing 10 parents, however only 1 parent was available for interview. Parent #1 (P1) disclosed they did not have any concern with ratio at the childcare center and are satisfied with the care provided at the childcare center.

LPA Odom reviewed staff timecards and children’s sign in/out sheets on 4/5/23. According to the documents provided on 4/5/23 during the opening hour from 6:30am to 7:25am there was 2 staff with 6 infants. After 7:25am 4 additional staff arrived at the childcare center. LPA also reviewed staff timecard and children’s sign in/out sheets for 6/5/23, 6/6/23, and 6/7/23. According to all 3 dates the facility was operating within staff and ratio. LPA inspected the infant and toddler classroom, the toys, tables, chairs looked clean and in good functioning condition. LPA inspected the infant crib mattresses by pulling them up and checking the bottom of the mattress, none of the mattresses had mold, holes, stains, or odor. The floors and carpets looked clean. The food is properly stored and labeled with name, date they received the food and date of expiration. Mattress linen were clean for the infants. Staff document on daily chart infant's feeding, diaper change, naps. Fridge was clean. Staff were using gloves while changing infant's diaper.

Based on LPA’s facility inspection, observations, interviews conducted with reporting party, director, 5 staff, 1 parents and records reviewed it was determined there was insufficient evidence that facility is operating out of ratio, S1 did not prevent illness from spreading, facility is dirty and mold on the mattress or toys. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated.

Exit interview was conducted with Director Perla Arrieta. Notice of Site Visit was posted during the visit. Director was informed that the notice of site visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100. Director was provided a copy of their appeal rights (LIC 9058 01/16) and their signature on this form acknowledges receipt of these rights. First level appeals should be sent to the regional manager to the address listed above.

SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Carmen Odom
LICENSING EVALUATOR SIGNATURE:	DATE: 08/08/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/08/2023

LIC9099 (FAS) - (06/04)

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