304370280-1-8-2026-06-CC-MMAE-DQQT8L-20260127133029

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304370280
Report Date: 01/08/2026
Date Signed: 01/08/2026 03:34:02 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/06/2025 and conducted by Evaluator Giselle Lucero

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20251106160756

FACILITY NAME:	TUTOR TIME CHILD CARE/LEARNING CENTER		FACILITY NUMBER:	304370280
ADMINISTRATOR:	ARRIETA, PERLA		FACILITY TYPE:	830
ADDRESS:	2709 N BRISTOL STREET, STE. E1		TELEPHONE:	(714) 550-7120
CITY:	SANTA ANA	STATE: CA	ZIP CODE:	92706
CAPACITY:	24	CENSUS: 20	DATE:	01/08/2026
		UNANNOUNCED	TIME BEGAN:	02:25 PM
MET WITH:	Director Perla Arrieta		TIME COMPLETED:	03:50 PM

ALLEGATION(S):

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Infant received unexplained injury due to lack of supervision
Staff did not report injury to parent

INVESTIGATION FINDINGS:

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Licensing Program Analysts (LPA) Giselle Lucero conducted an unannounced complaint inspection to deliver the findings for the above allegations. LPA observed 20 infants with 5 staff in the classrooms.

A review of facility Personnel Report Summary on this date indicates that all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions.

The Department received a complaint on 11/06/2025 alleging (1) infant received unexplained injury due to lack of supervision and (2) staff did not report injury to parent. Reporting party (RP) reported Child #1 (C1) was observed to have a busted lip and a bump under their chin. RP also stated that the staff are unaware how C1 received injury nor were C1's parents informed properly.

(continue to page 2)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Giselle Lucero
LICENSING EVALUATOR SIGNATURE:	DATE: 01/08/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/08/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20251106160756

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: TUTOR TIME CHILD CARE/LEARNING CENTER	FACILITY NUMBER: 304370280
	VISIT DATE: 01/08/2026

NARRATIVE

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(Page 2)
During the investigation, LPA Lucero interviewed four (4) staff members and four (4) parents.

Staff reported that they do not recall observing any bumps on C1’s lip. They did recall that C1 was crawling at the time and would occasionally fall forward, which may have resulted in a minor mark/scrape to the chin; however, the injury was not severe. Staff further explained that the incident report was not available at the time of parent pickup because the staff member who observed the incident had already ended their shift and was therefore unable to complete the report. The incident report was made available to the parent the following day. The staff member also stated that, prior to the end of their shift, they informed the covering teacher in the infant classroom and instructed them to notify the parent regarding the mark.

LPA interview 4 parents. Parents interviewed did not express concerns pertaining to these allegations.

Based on LPA's interviews, it has been determined there was no preponderance of evidence supporting (1) infant received unexplained injury due to lack of supervision and (2) staff did not report injury to parent. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are found to be Unsubstantiated. Exit interview was conducted with Director Perla Arrieta. The Notice of Site Visit was posted.

End of Report.

SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Giselle Lucero
LICENSING EVALUATOR SIGNATURE:	DATE: 01/08/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/08/2026

LIC9099 (FAS) - (06/04)

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