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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304370297
Report Date: 07/08/2024
Date Signed: 07/08/2024 01:13:34 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/30/2024 and conducted by Evaluator Soo Jin Jung
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20240530095259
FACILITY NAME:TUTOR TIME CHILD CARE/LEARNING CENTERFACILITY NUMBER:
304370297
ADMINISTRATOR:MORENO, CYNTHIAFACILITY TYPE:
830
ADDRESS:12860 CENTRAL PARK AVENUETELEPHONE:
(714) 389-9999
CITY:IRVINESTATE: CAZIP CODE:
92602
CAPACITY:32CENSUS: 19DATE:
07/08/2024
UNANNOUNCEDTIME BEGAN:
12:30 PM
MET WITH:Director Cynthia MorenoTIME COMPLETED:
12:45 PM
ALLEGATION(S):
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Staff is waking child up while asleep.
INVESTIGATION FINDINGS:
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On 07/08/2024 at 12:30PM, Licensing Program Analyst (LPA), Christine Jung conducted an unannounced visit to the facility to deliver findings for a complaint that was received at the Orange County Regional Child Care Licensing Office. LPA met with Director, Cynthia Moreno and explained the reason for the visit. LPA was led on a tour of the facility and observed a total of 19 infant/toddlers and four (4) staff.

A review of the Facility Personnel Report Summary on this date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions. During today’s inspection the facility was operating within its licensed capacity and within compliance of staffing ratios.

On 5/30/2024, the Orange County Regional Child Care Licensing Office received a complaint with one allegation: Reporting Party (RP) alleged that facility staff was waking up sleeping child.
(Go to Page 2)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Soo Jin Jung
LICENSING EVALUATOR SIGNATURE:

DATE: 07/08/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/08/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 06-CC-20240530095259
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: TUTOR TIME CHILD CARE/LEARNING CENTER
FACILITY NUMBER: 304370297
VISIT DATE: 07/08/2024
NARRATIVE
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(Page 2)

On 6/3/2024 LPA interviewed the RP regarding details of the incident which resulted in the allegation.

On 6/4/2024, LPA made an unannounced visit to the facility and interviewed 8 staff. All staff interviewed stated according to licensing regulation, staff do not wake up children during nap time, even if they are asleep past the scheduled nap time. All staff shared that in the past, authorized representatives were able to submit written requests to the facility director to request for children to be woke up at a certain time. However, upon the facility learning that waking up children during their nap is against regulation, the facility has not done so. If any written requests to wake up children are received, it is communicated with the authorized representative that it is against licensing regulation. LPA collected sleep logs, parent handbook, and children’s roster for investigative review.

On 6/4/24, LPA could not interview children due to the children being in an infant program and not being verbal.

The Orange County Regional Child Care Licensing Office has investigated the complaint alleging facility staff woke up sleeping child: although the allegation may have happened or is valid, there was not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

No deficiencies cited. A notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with the Director, Cynthia Moreno.

End of Report.
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Soo Jin Jung
LICENSING EVALUATOR SIGNATURE:

DATE: 07/08/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/08/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2