304370297-7-8-2024-06-CC-MMAE-D7NT93-20240730143117

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304370297
Report Date: 07/08/2024
Date Signed: 07/08/2024 01:14:31 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/17/2024 and conducted by Evaluator Soo Jin Jung

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20240617113419

FACILITY NAME:	TUTOR TIME CHILD CARE/LEARNING CENTER		FACILITY NUMBER:	304370297
ADMINISTRATOR:	MORENO, CYNTHIA		FACILITY TYPE:	830
ADDRESS:	12860 CENTRAL PARK AVENUE		TELEPHONE:	(714) 389-9999
CITY:	IRVINE	STATE: CA	ZIP CODE:	92602
CAPACITY:	32	CENSUS: 19	DATE:	07/08/2024
		UNANNOUNCED	TIME BEGAN:	12:45 PM
MET WITH:	Director Cynthia Moreno		TIME COMPLETED:	01:00 PM

ALLEGATION(S):

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Staff accepted children with signs of illness into care
Staff did not ensure that facility was clean and sanitized
Staff did not immediately notify child’s authorized representative of child’s injury
Staff did not ensure adequate care and supervision was provided to child in care

INVESTIGATION FINDINGS:

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On 07/08/24 at 12:45PM, Licensing Program Analyst (LPA), Christine Jung conducted an unannounced visit to the facility to deliver findings for a complaint that was received at the Orange County Regional Child Care Licensing Office. LPA met with Director, Cynthia Moreno and explained the reason for the visit. LPA was led on a tour of the facility and observed a total of 19 children and four (4) staff.
A review of the Facility Personnel Report Summary on this date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions. During today’s inspection the facility was operating within its licensed capacity and within compliance of staffing ratios.
On 6/17/2024, the Orange County Regional Child Care Licensing Office received a complaint with four allegations: Reporting Party (RP) alleged that (1) Staff accepted children with signs of illness into care; (2) Staff did not ensure that facility was clean and sanitized; (3) Staff did not immediately notify child’s authorized representative of child’s injury; (4) Staff did not ensure adequate care and supervision was provided to child in care.
(Go to Page 2)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Soo Jin Jung
LICENSING EVALUATOR SIGNATURE:	DATE: 07/08/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/08/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20240617113419

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: TUTOR TIME CHILD CARE/LEARNING CENTER	FACILITY NUMBER: 304370297
	VISIT DATE: 07/08/2024

NARRATIVE

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LPA interviewed the RP regarding details of the incident which resulted in the allegations.

LPA made an unannounced visit to the facility and interviewed 3 staff. Staff stated that they are provided with fresh bottles of bleach daily and fresh bottles of soap and water weekly to clean the children’s toys and classroom furniture. They stated that there is a cleaning crew that visits the school nightly to perform deep cleaning. District manager stated that a cleaning crew visits the facility in the evenings either 3 or 5 times a week, depending on the facility’s needs.

Based on staff interviews and parent handbook, children who show severe signs of illness are sent home. However, if their symptoms are minor, and the child is well enough to participate in daily activities, they are allowed to remain at the facility. If they get hurt, staff stated that an incident report form is completed then signed by parents during pick-up time.

Children could not be interviewed due to the children being in an infant program and being nonverbal. Director provided LPA with incident reports, parent handbook, and children’s roster for investigative review.
Based on staff interviews, staff spread out around the play yard and walk around to ensure supervision. Infant/toddlers only use their own infant/toddler play yard.

The Orange County Regional Child Care Licensing Office has investigated the complaints alleging (1) Staff accepted children with signs of illness into care; (2) Staff did not ensure that facility was clean and sanitized; (3) Staff did not immediately notify child’s authorized representative of child’s injury; (4) Staff did not ensure adequate care and supervision was provided to child in care: although the allegation may have happened or is valid, there was not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

No deficiencies cited. A notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with the Director, Cynthia Moreno.

SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Soo Jin Jung
LICENSING EVALUATOR SIGNATURE:	DATE: 07/08/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/08/2024

LIC9099 (FAS) - (06/04)

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