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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304370297
Report Date: 05/19/2026
Date Signed: 05/19/2026 12:22:13 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/26/2026 and conducted by Evaluator Sarah Garcia
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20260326103953
FACILITY NAME:TUTOR TIME CHILD CARE/LEARNING CENTERFACILITY NUMBER:
304370297
ADMINISTRATOR:MORENO, CYNTHIAFACILITY TYPE:
830
ADDRESS:12860 CENTRAL PARK AVENUETELEPHONE:
(714) 389-9999
CITY:IRVINESTATE: CAZIP CODE:
92602
CAPACITY:32CENSUS: 18DATE:
05/19/2026
UNANNOUNCEDTIME BEGAN:
09:15 AM
MET WITH:Director, Cynthia MorenoTIME COMPLETED:
12:40 PM
ALLEGATION(S):
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Neglect/Lack of Supervision-Staff did not prevent child from injuring another child in care.
INVESTIGATION FINDINGS:
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On 5/19/2026 at 9:15am, Licensing Program Analyst (LPA) Sarah Garcia conducted an unannounced complaint inspection to deliver the findings for the above allegation. This is a continuation of the investigation initiated on 4/1/2026. Upon arrival, LPA met with Director, Cynthia Moreno. Director guided LPA on a walkthrough of the facility and took a census. Total census was 18 infants and 6 staff.

A review of staff records on this date indicated that all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.

The Department received a complaint on 3/26/2026 alleging staff did not prevent child from injuring another child in care.

Continued on Page 2
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Sarah Garcia
LICENSING EVALUATOR SIGNATURE:

DATE: 05/19/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/19/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 6
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/26/2026 and conducted by Evaluator Sarah Garcia
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20260326103953

FACILITY NAME:TUTOR TIME CHILD CARE/LEARNING CENTERFACILITY NUMBER:
304370297
ADMINISTRATOR:MORENO, CYNTHIAFACILITY TYPE:
830
ADDRESS:12860 CENTRAL PARK AVENUETELEPHONE:
(714) 389-9999
CITY:IRVINESTATE: CAZIP CODE:
92602
CAPACITY:32CENSUS: 18DATE:
05/19/2026
UNANNOUNCEDTIME BEGAN:
09:15 AM
MET WITH:Director, Cynthia MorenoTIME COMPLETED:
12:40 PM
ALLEGATION(S):
1
2
3
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5
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8
9
Reporting Requirements-Staff did not report incident(s) to child's authorized representative.
INVESTIGATION FINDINGS:
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On 5/19/2026 at 9:15am, Licensing Program Analyst (LPA) Sarah Garcia conducted an unannounced complaint inspection to deliver the findings for the above allegations. This is a continuation of the investigation initiated on 4/1/2026. Upon arrival, LPA met with Director, Cynthia Moreno. Director guided LPA on a walkthrough of the facility and took a census. Total census was 18 infants and 6 staff.

A review of staff records on this date indicated that all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.

The Department received a complaint on 3/26/2026 alleging staff did not report incidents to child's authorized representative.

Continued on Page 2
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Sarah Garcia
LICENSING EVALUATOR SIGNATURE:

DATE: 05/19/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/19/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 6
Control Number 06-CC-20260326103953
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: TUTOR TIME CHILD CARE/LEARNING CENTER
FACILITY NUMBER: 304370297
VISIT DATE: 05/19/2026
NARRATIVE
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Page 2
During the investigation, LPA Garcia interviewed staff, reporting party, and children’s authorized representatives, obtained incident reports from the month of January through March, facility biting policy, and children’s roster.

During today’s visit, LPA interviewed 5 staff.

All staff interviewed stated when children are injured, they provide first aid and an incident report is completed. Incidents are reported to the director and authorized representatives within a timely manner.

Based on record review, incident reports are being completed and provided to children's authorized representatives in a timely manner. LPA reviewed incident reports and the facility reported three (3) incidents where staff observed children with visible marks and injuries the February through March dates. The facility reported ten (10) biting incidents for the February through March dates. The facility reported six (6) incidents where children hurt each other the February through March dates.

Throughout the investigation, LPA interviewed children’s authorized representatives. Representatives interviewed made no disclosures regarding the allegations.

Based on interviews and record review, the allegation that staff did not report incidents to child's authorized representative are unsubstantiated. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegations is unsubstantiated.

Exit interview conducted and report was reviewed with the Director, Cynthia Moreno. A notice of site visit was given and must remain posted for 30 days.

End of Report.
SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Sarah Garcia
LICENSING EVALUATOR SIGNATURE:

DATE: 05/19/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/19/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 6
Control Number 06-CC-20260326103953
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: TUTOR TIME CHILD CARE/LEARNING CENTER
FACILITY NUMBER: 304370297
VISIT DATE: 05/19/2026
NARRATIVE
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Page 2
During the investigation, LPA Garcia interviewed staff, reporting party, and children’s authorized representatives, obtained incident reports from the month of January through March, facility biting policy, and children’s roster.

During today’s visit, LPA interviewed 5 staff.

All staff interviewed stated when children are injured, they provide first aid and an incident report is completed. Incidents are reported to the director and authorized representatives within a timely manner. Staff interviewed stated that when children first arrive they observe for any visible injuries. Staff stated when repeated biting occurs they will shadow children, redirect behavior, and if biting persists child may be placed on behavior plan.

Based on record review, on 3/26/26, Child 1 (C1) came home with a red bite mark on their left forearm. LPA reviewed the 3/25/26 report where staff noticed bite mark on C1’s left forearm. Staff were not aware how C1 obtained the bite mark.

LPA reviewed incident reports and the facility reported three (3) incidents where staff observed children with visible marks and injuries the February through March dates. The facility reported ten (10) biting incidents for the February through March dates. The facility reported six (6) incidents where children hurt each other the February through March dates.

LPA reviewed facility's biting policy which states after the first sign of biting, staff will evaluate the environment and make adjustments to the routine or transitions. If a bite occurs, the teacher will attend to the child who got bitten and gently clean the area with soap and water. For children who continue to bite a more specific intervention will be initiated including a individual behavior support approach. Teachers and administrators will partner with families to identify strategies for the child. There are no current children on the behavior plan.

Continued on Page 3
SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Sarah Garcia
LICENSING EVALUATOR SIGNATURE:

DATE: 05/19/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/19/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 6
Control Number 06-CC-20260326103953
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: TUTOR TIME CHILD CARE/LEARNING CENTER
FACILITY NUMBER: 304370297
VISIT DATE: 05/19/2026
NARRATIVE
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Page 3
Throughout the investigation, LPA interviewed children’s authorized representatives. Representatives interviewed made no disclosures regarding the allegations.

Based on interviews and record review, it has been determined that staff did not prevent child from injuring another child in care. Therefore, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations, Title 22, Division 12, Chapter 1 Section 101229 (a) Responsibility for Providing Care and Supervision. LPA provided director with the Title 22 regulations Section 101229 (a) for reference.

LPA Sarah Garcia informed Director, Cynthia Moreno, that this report dated 05/19/2026 documents (1) Type A citation which shall be posted for 30 consecutive days as there is an immediate risk(s) to the health, safety, or personal rights of children in care. Also, LPA Sarah Garcia informed Director, Cynthia Moreno, to provide a copy of this licensing report dated 05/19/2026 that documents any Type A citation to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

Exit interview conducted and report was reviewed with the director, Cynthia Moreno. A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

End of Report.
SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Sarah Garcia
LICENSING EVALUATOR SIGNATURE:

DATE: 05/19/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/19/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 6
Control Number 06-CC-20260326103953
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: TUTOR TIME CHILD CARE/LEARNING CENTER
FACILITY NUMBER: 304370297
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/19/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
05/22/2026
Section Cited
CCR
101229(a)
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101229 Responsibility for Providing Care and Supervision (a) The licensee shall provide care and supervision as necessary to meet the children's needs.
This requirement was not met as evidenced by:
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Facility will conduct a supervision training and implement environmental changes (seating, grouping, transition support, sensory tools, increased staffing, shadowing. Facility will submit training agenda and staff sign in sheet to LPA via email by 5pm on 5/22/2026.
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Based on record review and interview, staff did not prevent child from injuring another child in care in which staff noticed bite mark on Child 1's (C1) left forearm and were not aware how C1 obtained the bite mark which poses an immediate risk to the health and safety of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Sarah Garcia
LICENSING EVALUATOR SIGNATURE:

DATE: 05/19/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/19/2026
LIC9099 (FAS) - (06/04)
Page: 6 of 6