304370349-4-16-2021-06-CC-PMAA-C2625W-20210416170613

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304370349
Report Date: 04/16/2021
Date Signed: 04/16/2021 04:47:47 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/22/2020 and conducted by Evaluator Jordann Nelson

COMPLAINT CONTROL NUMBER: 06-CC-20201022150130

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	304370349
ADMINISTRATOR:	LEIGH, SUMMER		FACILITY TYPE:	830
ADDRESS:	2515 E. SOUTH STREET		TELEPHONE:	(714) 774-5141
CITY:	ANAHEIM	STATE: CA	ZIP CODE:	92806
CAPACITY:	20	CENSUS: 12	DATE:	04/16/2021
		UNANNOUNCED	TIME BEGAN:	01:15 PM
MET WITH:	Amanda Bartlett -Director		TIME COMPLETED:	01:45 PM

ALLEGATION(S):

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Day care child sustained multiple bite wounds on several occasions due to lack of supervision.

INVESTIGATION FINDINGS:

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Tele-Inspection-COVID 19 State of Emergency

On 04/16/2021 Licensing Program Analyst (LPA) Jordann Nelson conducted an announced complaint Tele-Inspection regarding the allegation listed above with Director Amanda Bartlett. The director was informed that due to COVID-19 and social distancing guidelines, the visit would be conducted via Facetime.

A review of personnel roster LIC 500 on this date indicated that all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions. There were 12 children in care with 3 attending staff.

continued on page 2.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Patricia Magana	TELEPHONE: (714) 703-2821
LICENSING EVALUATOR NAME: Jordann Nelson	TELEPHONE: (714) 743-8228
LICENSING EVALUATOR SIGNATURE:	DATE: 04/16/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/16/2021

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20201022150130

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 304370349
	VISIT DATE: 04/16/2021

NARRATIVE

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The department received a complaint that a day care child sustained multiple bite wounds on several occasions due to a lack of supervision. Interviews were conducted with the center director, three teachers, and three parents. On 03/10/2020 LPA Nelson observe the two-year-old pre-school classroom whereby the LPA observed the classroom in session and the LPA reviewed ouch reports whereby the biting incidents were confirmed.

During the investigation interviews with child # 1’s parent, the center director and the teachers all confirmed that were two biting incidents occurred between September and October 2020. The two-year-old classroom is always staffed with two teachers who stated that supervision is always in place. Teacher stated that if they see a child biting another child they immediately intervene to stop the child and immediately redirect the child from biting. The two teachers also indicated that any incidents or injuries that occur are reported to parents on an ouch report. LPA was able to view the two ouch reports for the two biting incidents that occurred. LPA reviewed all ouch reports for child #1 for the months of September and October, LPA only viewed two ouch reports for child #1. LPA reviewed the months of September and October for all children in care, there was no trend of unusual biting nor was their specified child doing the biting.

LPA interviewed three parents, one parent raised concerns that due the classroom size that the children could be spaced out further apart while playing to discourage fighting over toys. Two of the parents had no concerns regarding biting incidents in the two-year-old classroom.

Based on interviews conducted and conflicting information with regards to a day care child sustaining multiple bite wounds on several occasions due to lack of supervision. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is unsubstantiated.

Exit interview was conducted with director Amanda Bartlett via Tele-Inspection. Report was read to director. A copy of the report along with Appeal Rights will be emailed to Licensee with a Read Receipt to acknowledge report was received. Director was asked to respond to email by copying the following, “I have read and received the Investigation Report and Appeal Rights, I acknowledge receipt.” All appeals must be in writing and received by the Licensing office within 15 business days.

End of report.

SUPERVISOR'S NAME: Patricia Magana	TELEPHONE: (714) 703-2821
LICENSING EVALUATOR NAME: Jordann Nelson	TELEPHONE: (714) 743-8228
LICENSING EVALUATOR SIGNATURE:	DATE: 04/16/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/16/2021

LIC9099 (FAS) - (06/04)

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